To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(2009)
Positive reviews(1962)
Reviews with photos/video(270)
Easy to get around(164)
Delicious breakfast(111)
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Perfect for business trips(66)
Close to metro(57)
Excellent room layout(18)
Tasty restaurant(12)
Negative reviews(47)
Anonymous User
Grand Superior King Room
Stayed in Feb 2025
Couples
6 review
7.0/10
Posted on Apr 5, 2025
Average experience, especially for a special occasion stay. 一般一般。The check-in experience was mediocre though polite. As foreigners we asked for information on food options around the hotel and were directed to walk far away. Later on through our own explorations we discovered good options just nearby (in pictures). No attention was given to the requests we made at the point of booking on Trip.
Service: Impersonal, average
Facilities: Average
Location: Good
Decor: Average
Sleeping experience (bed etc): Good
Food: Can’t comment
Would consider for work trip due to good location and reasonably comfortably sleep. Would not prefer for personal trip.
Response from Property: Dear guest, we regret your stay. In terms of service and friendliness, our attitude is indeed lacking in human touch, which is also something we attach great importance to and need to improve. We did not pay enough attention to your request, which was a mistake caused by the lack of communication in the team. We will strengthen control over this link in the future. In the description of the location and facilities, this is the direction we continue to optimize. We are very pleased with your overall evaluation of "I don't like personal travel, but I sleep comfortably and will consider setting it up for business trips." We promise that for all guests who return to the room to rest after staying, we will continue to provide a comfortable sleeping environment. More importantly, we welcome your visit again and look forward to the opportunity to show you the results of our improvement in the pursuit of quality.
Yassine
Mini Superior Room
Stayed in Feb 2025
Business travellers
12 review
10.0/10
Outstanding
Posted on Mar 19, 2025
I stayed here three times in a row every time i am back to shanghai for work, i will always stay in Xuhui especially at Hauxia Holiday inn and this is because of the comfort i get while stay at it, the service is amazing including the concierge, the staff the front desk, there is a delivery center which can help you collect your packages and food, BOB huang showed great service and gifted me with cards which can be exchanged for drinks and fruits, Jeddi zhang helped me with my luggages with a big smile in his face, and Zhnag jizhe afforded me with a beautiful view while choosing a room, there is a well equipped 24 h laundry room and gymnasium, i always and will stay here, if you have work to do in Xuhui, stay at huaxia, metro station is very close which gives you access to many spots in the city,
Response from Property: Dear guest, thank you for choosing to stay at Shanghai Holiday Inn, and thank you for your recognition of the service provided by our colleagues. We are very happy to know that you had a great time in our hotel! The hotel is strategically located next to Xuhui Sun Moon Light and Caobao Road Metro Station, with convenient transportation to Wukang Road, the Bund, Disney and other popular attractions. We sincerely look forward to your visit again~
NgNick
Grand Superior King Room
Stayed in Mar 2025
Family
2 review
6.0/10
Posted on May 3, 2025
The TV has broken twice during my 6 days' stay. I also have rode on taxi that is called by the hotel which does not charge my fare by meter.
Response from Property: 尊敬的客人,非常感謝您抽出寶貴時間分享您的住宿體驗,我們深感遺憾得知您在入住期間遇到了電視故障及出租車計費問題。我們始終致力於為每位客人提供卓越的服務,顯然在這次入住過程中我們未能達到您的期望,對此我們深感歉意。關於電視故障,我們深表歉意給您帶來的不便。我們已立即安排工程部對所有房間的電視設備進行全面檢查和維護,確保此類問題不再發生。我們承諾,將對所有房間的電視設備進行定期檢查,以確保設備的正常運行,為客人提供舒適的住宿體驗。至於出租車計費問題,我們已對酒店合作的出租車服務進行了審查。我們瞭解到,某些情況下出租車服務未能按照標準計費方式操作,對此我們深感抱歉。我們將立即與相關出租車公司溝通,確保所有服務都嚴格遵守當地法規,使用計價器為客人提供透明、公正的費用。我們非常重視您的反饋,您的意見對我們改進服務至關重要。我們希望有機會彌補此次不愉快的經歷,並邀請您在未來的旅行中再次光臨,我們將竭盡全力提供更優質的服務。再次對給您帶來的不便表示最深的歉意。祝您生活愉快!
Mukul
Grand Superior King Room
Stayed in Feb 2025
Business travellers
27 review
9.0/10
Great
Posted on Mar 31, 2025
Good location, nice breakfast on 27fl, clean room, supporting staff, good variety of breakfast, free parking, gym is very small, pic is taken from a place just 3 km away, Suzhou creek
Response from Property: 尊敬的客人,感謝您選擇入住上海華夏假日酒店,也感謝您對酒店餐飲的認可!位於酒店27樓的華璟餐廳為往來賓客提供豐盛的餐飲選擇,豐盛的自助早餐為您開啟活力一天,自助午餐和晚餐讓您領略地道潮汕牛肉火鍋的美味,閑暇之餘也可以品嚐我們新推出的春季下午茶,真誠期待您的再次光臨~
Guest User
Grand Superior King Room
Stayed in Mar 2025
Couples
2 review
10.0/10
Outstanding
Posted on May 3, 2025
Ckean room, near metro Line 1 and 12, near mall
Response from Property: 尊敬的客人,感謝您分享自己的入住體驗,也感謝您對酒店房間的喜愛!酒店共擁有416間客房,可俯瞰城市美景,您也可以根據自己的需求選擇不同的房間類型,真誠期待您的再次光臨!
J-Bird
Grand Superior King Room
Stayed in Jul 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Sep 20, 2024
I thought the location was great for where I was working. It's not close to The Bund, so consider that if you are wanting to be somewhere "touristy."
Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Shanghai Huaxia. I am glad to know that you like the hotel's rooms. The hotel is conveniently located near Xuhui ASE and Caobao Road Subway station, we sincerely look forward to your visit again!
Guest User
Grand Superior King Room
Stayed in Apr 2024
Solo travellers
1 review
9.0/10
Great
Posted on May 7, 2024
Easy check in, clean room, and consistent service. It’s near a mall and a subway station. The view was nice.
Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Shanghai Huaxia. I am glad to know that you like the hotel's rooms. The hotel is conveniently located near Xuhui ASE and Caobao Road Subway station, we sincerely look forward to your visit again!
kenneth
Superior Room
Stayed in Jan 2024
Business travellers
4 review
10.0/10
Outstanding
Posted on Apr 11, 2024
Breakfast with a view!
Response from Property: Dear guest, thank you for sharing your stay experience, and thank you for your love of breakfast. Located on the 27th floor of the hotel, Hua Restaurant provides buffet breakfast, lunch, buffet afternoon tea and dinner services for guests. We sincerely look forward to your visit again.
Lin
Grand Superior King Room
Stayed in Mar 2025
Family
5 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Nice and clean
Response from Property: 尊敬的客人,感謝您分享自己的入住體驗,也感謝您對酒店的喜愛!為了方便您的日常生活,酒店在4樓設定了健身房和洗衣房,真誠期待您的再次光臨~
Guest User
Grand Superior King Room
Stayed in Oct 2024
Business travellers
2 review
10.0/10
Outstanding
Posted on Nov 20, 2024
Clean and comfortable.
Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Shanghai Huaxia. I am glad to know that you like the hotel's rooms. The hotel is conveniently located near Xuhui ASE and Caobao Road Subway station, we sincerely look forward to your visit again!
Guest User
Grand Superior King Room
Stayed in Nov 2023
Couples
4 review
9.5/10
Amazing
Posted on Dec 3, 2023
Very comfortable, clean rooms. Staff are always very helpful and kind.
Response from Property: Dear guests, thank you for staying at Shanghai Huaxia Holiday Hotel and taking the time to give us a good review.The hotel is strategically located at the intersection of Caohejing Development Zone and Xujiahui Business District, and is within walking distance to Cao Bao Road Station of Shanghai Rail Transit Line 1 and Line 12.There are many business districts, sightseeing spots, and supporting facilities nearby, such as Caohejing Emerging Technology Development Zone, Xuhui ASEAN Business Center, Xujiahui Metro Town, Xujiahui Sports Park (formerly the 80,000-person stadium), Xuhui Binjiang, West Bund Art Center, Longhua Ancient Temple, Shanghai Botanical Garden, Shanghai Sixth/Eighth People's Hospital, etc. Both business travel and leisure vacation, Shanghai Huaxia Holiday Hotel will be dedicated to providing a quality experience of "making guests feel at home and smiling from the heart".We will continue to provide you with quality service and create wonderful memories!Looking forward to your next stay!
Mahesh Gangwani
Grand Superior King Room
Stayed in May 2023
Business travellers
4 review
10.0/10
Outstanding
Posted on Jun 18, 2023
Lovely and super quality service will love to stay again in my next trip to Shanghai will also highly recommend
Response from Property: Dear guest, thank you for your recommendation and praise, I am very happy to know that you have a happy holiday in the hotel, sincerely look forward to your visit again, I wish you a happy life ~
Tuan Thanh
Grand Superior Twin Room
Stayed in Feb 2024
Business travellers
5 review
10.0/10
Outstanding
Posted on Mar 22, 2024
very nice view from breakfast
Response from Property: Dear guests, thank you for sharing your stay experience, and thank you for your love of breakfast. Located on the 27th floor of the hotel, Hua Restaurant provides guests with sumptuous buffet breakfast, buffet afternoon tea and buffet dinner services. We sincerely look forward to your visit again!
TheOhs
Mini Superior Room
Stayed in Mar 2023
Business travellers
15 review
10.0/10
Outstanding
Posted on May 3, 2023
The hotel service is great, room is clean and good location.
Response from Property: Thank you for taking the time to tell us about your experience at Holiday Inn SHANGHAI HUAXIA. We hope that you will give us the opportunity to serve you again in the future. ^-^
Guest User
Mini Superior Room
Stayed in Sep 2022
Travel with friends
26 review
10.0/10
Outstanding
Posted on Oct 30, 2022
nice hotel and good service
Response from Property: Dear Valued Guest, We very much appreciate your comments regarding your recent stay at brand-new Huaxia Hotel Shanghai. We are glad to hear that you are satisfied with our hotel's benefits and service. Exceeding guest expectation is what we always strive for every day, and we are delighted to know that our staff were able to provide you with Huaxia hospitality. We will share your feedback with the staff and we are sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Huaxia Hotel Shanghai. Warm wishes, Huaxia Hotel Shanghai Team