Shangri-La Hotels in Shanghai

Overall, the location is superb, right in the heart of Lujiazui, making transportation incredibly convenient. The river view is definitely the biggest highlight. The service is consistently good, but the hotel's facilities are a bit dated, and some amenities are lacking. It's still a good option for a trip to Shanghai. First, I have to commend Vinnie at the front desk. Her service was exceptionally thoughtful and meticulous. During check-in, she patiently asked about my accommodation needs and travel plans and even proactively upgraded my room. I was really hoping for an expansive river view, so this gesture was particularly heartwarming. The staff at the kids' club were also very responsible and caring, helping to look after the children, which made staying with kids very reassuring. However, the upgraded room was a corner room, and the viewing windows were a bit small, so I didn't get the full river view I was hoping for, which was a minor disappointment. The room itself was very clean, but the hotel is quite old, and the carpet looked worn and dirty. The in-room facilities were also quite basic, clearly showing the age of an older hotel. The breakfast selection was very rich, with many Chinese and Western options, and the taste was good. A high percentage of guests were international, creating a great atmosphere. However, during peak hours, there were a lot of diners, and the food lines were long, making it inconvenient to go back and forth for food. Additionally, I booked a package that included Disney tickets, and I was looking forward to taking the hotel's shuttle to and from Disneyland. Unfortunately, this shuttle service has been canceled, which significantly reduced the convenience of getting around. This was quite disappointing. Overall, the location and service are major positives, while the hardware facilities are a drawback. I'd likely consider staying here again on my next trip to Shanghai, but I'll also compare it with other riverside hotels before making a decision.

The room was massive, clean, and incredibly comfortable. The bedding was so good I fell asleep instantly. The service was excellent, and I'll definitely be back! Special shout-out to Shelly, Lucy, and July from the Executive Lounge – they were all wonderful.

Took the baby to a hotel where we could watch planes ✈️ take off and land. The lobby is on the 3rd floor, or you can check in at the Executive Lounge on the 12th floor. We stayed in a room on the 9th floor where we could see the planes, and my baby was so excited! However, the room design was a bit odd. I thought there would be a bathtub, but it was just a shower, and the shower curtain wasn't long enough, so the bathroom floor was completely wet after showering… not very user-friendly. The food was quite good, all served in the Executive Lounge on the 12th floor. The view there was even better than from the room – I just wanted to stay in the lounge forever, haha! Afternoon tea started at 2:30 PM, and the brownies were delicious. A cup of tea and a brownie, watching planes and daydreaming – so chill. Happy hour was at 5:30 PM. If you're not too picky, it could easily pass for dinner. They had fried rice, BBQ meats, vegetables, meat soup, sweet soup, and dim sum. There was also a good selection of drinks, including hawthorn juice which my baby loved. Breakfast the next day was a mix of à la carte and buffet, with a Chinese focus. The wontons were delicious, I'm not sure why they weren't on the menu, they tasted very fresh, probably freshly made. The plain congee wasn't great; it felt like old congee that had been re-boiled with added water. The black tea was also a letdown, with tea dregs sticking to the cup walls, which felt a bit cheap. As for the service, well, it's really hard to rate. Individual service was excellent. For example, the lady at the Executive Lounge remembered my baby's favorite drink, and when we left, the bellboy helped us load our luggage into the trunk at P parking. However, when it came to anything requiring communication, things really fell apart: - For instance, during check-in, I asked for baby slippers and toiletries. The front desk lady said housekeeping would send them right away. But after a long wait, I called again to follow up, and when the service staff finally arrived, there were only toiletries?! I waited a long time again before the baby slippers were finally delivered (sigh). - Another example: dining at Xiangju Jiangnan Zao on the 2nd floor, I asked to charge it to the room. Even though I had paid a substantial deposit, they claimed it wasn't enough. Only after reconfirming a second time did they say they had made a mistake?! It's like, if you're not embarrassed, then everyone else is. - And finally, the package included a 200 RMB dining credit. At check-out, I specifically confirmed with the gentleman on the 12th floor to apply it, and he said no problem, the deposit would be refunded shortly. An hour later, they overcharged me by 200 RMB… (facepalm) So frustrating.

For my May Day holiday trip to Shanghai, I chose to stay at the Shangri-La Qiantan! Compared to the Jing'an Shangri-La, the overall environment, room amenities, and facilities here are much newer and more upscale. While I did encounter a minor hiccup during check-in, I have to commend the incredibly efficient customer service from Trip.com and the Shangri-La hotel! The issue was resolved perfectly in just five minutes, with meticulous and thoughtful service. Their professionalism truly deserves full marks, and it reinforced my decision to consistently choose Trip.com and trust Shangri-La! The hotel's location is absolutely unbeatable. Step right out and you're at Qiantan Taikoo Li, where you'll find a one-stop shop for dining, shopping, and entertainment, including all the popular trendy spots. The surrounding area is also very pleasant! Getting around by taxi is extremely convenient; you rarely have to wait long, so transportation is super easy. Compared to the old city area of Shanghai, the environment here is much quieter and more comfortable, making it perfect for a vacation stay. The overall reputation, service, and location are all impeccable! Next time I visit Shanghai, Shangri-La Qiantan will still be my top choice, and I wholeheartedly recommend it to everyone!