Paco Hotel(Shenzhen Luohu Port Branch) Reviews

Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given Xiaobai great encouragement and is also the driving force for the hotel's progress. We will continue to maintain and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, I wish you a happy life

Response from Property: Hello! Thank you very much for taking the time to give us feedback on your stay. We feel deeply guilty and remorseful for the inconvenience caused to you during your stay! The carpet stains and broken wash basin problems you mentioned fully expose our serious negligence in room cleaning and facility maintenance. We have arranged a professional team to deeply clean and replace all guest room carpets as soon as possible, and comprehensively overhaul the facilities and equipment, strictly implement the pre-check-in inspection system to avoid similar problems from happening again. We deeply apologize for the noise from the street that disturbs your rest. We will strengthen the renovation of soundproofing facilities in the future, and actively remind guests to choose quiet rooms when booking, and try our best to create a comfortable rest environment for guests. I am glad to know that you recognize the breakfast, but this cannot offset the shortcomings of other services. Your negative review is the most profound warning to us. We have made serious rectifications to the relevant departments, and will continue to optimize the service details to make up for the mistakes with practical actions. If you are willing to give Xiaobai another chance, please feel free to contact [Contact Information] at any time, and we will give you priority to arrange a better stay experience.

Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given Xiaobai great encouragement and is also the driving force for the hotel's progress. We will continue to maintain and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, I wish you a happy life

Response from Property: Dear guest, hello! We are very happy to receive your review. 🏙️ We look forward to your visit next time and experience our warm service again.

Response from Property: Dear guest, thank you for choosing Paco Hotel Shenzhen Luohu Port Branch and taking the time to share your stay experience here. We are very sorry that we could not give you a perfect stay experience. We hope that you can continue to support our hotel. We believe that our hotel will continue to improve and get your 5-point praise. The hotel is about 5 minutes walk to the railway station and Luohu Port, about 800 meters walk to China World Trade Center/King Glory/Vanxiang City, and about 1000 meters walk to Dongmen Old Street; if you take the subway, it only takes 2 stops to Dongmen Old Street and only 1 stop to China World Trade Center. The transportation is convenient. Looking forward to your next visit!

Response from Property: Dear guest, thank you for choosing the Baigao Hotel (Shenzhen Luohu Port Branch) as your accommodation for this trip and sharing your stay experience with us. Thank you very much for your positive feedback and recognition! We will continue to work hard to provide you and more customers with better quality and personalized services. Sincerely looking forward to your return with your family and friends.

Response from Property: 您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予小柏很大的鼓舞，也是酒店進步的動力，我們會繼續保持，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生活愉快

Response from Property: 尊敬的客人，您好！非常感謝您選擇入住我們酒店，並抽出時間分享您的入住體驗反饋。對於此次未能達到您的預期，我們深表歉意。關於您提到的房間面積問題，我們的房型確實存在多種規格差異，未能為您匹配到更符合需求的房型，是我們工作的疏忽。後續我們將進一步優化預訂及入住溝通流程，根據客人需求精準推薦房型。同時，關於您認為價格與體驗不匹配的情況，我們非常重視您的意見，已將您的反饋提交管理層，後續會重新審視價格體系與服務內容，力求為客人提供更具性價比的入住體驗。若您願意再次選擇我們，可隨時聯繫客服，我們將優先為您安排更寬敞的房型，並全程跟進服務，竭力為您帶來滿意的體驗。

Response from Property: Dear, I feel extremely honoured and excited to get your recognition and support! Thank you very much for your trust and support. In the future, we will repay your trust in us with faster and more professional services.亲爱的，能得到您的认可和支持，我感到非常荣幸和激动！非常感谢您的信任和支持。未来，我们将以更快、更专业的服务回报您的信任。

Response from Property: 您好！非常感謝您選擇入住我們酒店並給予如此暖心的評價！您對酒店位置、房間空間的認可讓我們倍感榮幸，團隊小夥伴們聽到 “很棒”“強烈推薦” 都深受鼓舞呢！能為您提供舒適的入住體驗是我們的初心，期待您下次再來感受我們的進步，無論是早餐升級還是其他細節，我們都會努力做到更好！小柏祝您生活順遂，常來常往呀！

Response from Property: 您好！感謝您選擇入住我們酒店並留下寶貴反饋。非常抱歉酒店設施陳舊的問題影響了您的體驗，您提到的情況我們已詳細記錄。很高興您認為房間 “可以睡覺”，這是我們維持基本入住體驗的底線，未來我們會努力讓 “舒適” 成為客人對房間的第一印象。小柏再次感謝您的包容與建議，若您下次到訪，希望能看到我們的改變。祝您旅途順利，生活愉快！

Response from Property: 您好！非常感謝您選擇入住並反饋寶貴意見，對於此次入住體驗未能達到您的預期，我們深表歉意！您提到的電視頻道缺失問題，我們已高度重視，目前正與電視信號供應商緊急協商，計劃拓展更多免費頻道資源，豐富節目內容，爭取儘快解決這一困擾。便捷的地理位置未能彌補服務上的不足，我們深感遺憾。您的反饋為我們指明瞭改進方向，後續將加強設施設備的維護與升級，避免因細節疏漏影響客人體驗。若您願意再次光臨，歡迎隨時聯繫我們，我們將優先為您協調更完善的入住安排，全力彌補此次遺憾。小柏再次為給您帶來的不便致歉，祝您生活愉快！

Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. The hotel will have seasonal events in the near future and we look forward to your participation! We welcome you to stay again!

Response from Property: Dear guest, thank you for choosing the Baigao Hotel (Shenzhen Luohu Port Branch) as your accommodation for this trip and sharing your stay experience with us. Thank you very much for your positive feedback and recognition! We will continue to work hard to provide you and more customers with better quality and personalized services. Sincerely looking forward to your return with your family and friends.