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Location4.4
Amenities4.3
Service4.3
Cleanliness4.5
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Positive reviews(661)
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Negative reviews(45)
TanLeonard
French Window Viewing Double Bed Room
Stayed in Oct 2024
Business travellers
1 review
4.0/5
Very Good
Posted on Dec 3, 2024
Decent hotel but breakfast needs to improve.
The location is good. Staff including the housekeeping staff were polite. Will certainly stay here but exclude breakfast .
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and have a great trip! We are also further improving the quality of the breakfast menu, and we are sorry that it did not meet your expectations. Hope to serve you again in the near future.
Guest User
Sunshine Panoramic King Bed Room
Stayed in Oct 2024
Business travellers
1 review
3.0/5
Posted on Dec 2, 2024
The photograph on the booking site is misleading, it’s nothing like this. The name of the hotel is incorrect. The breakfast was really not good.
The room itself was fine. Comfortable and practical
Response from Property: Dear guests, thank you very much for your evaluation of our hotel. Our hotel is a chain hotel, the pictures uploaded on the Internet are carefully selected and uploaded, and the hotel name is also the same "BOIDEN Hotel", sorry for the trouble. We are also further improving the quality of the breakfast menu, and we are sorry that it did not meet your expectations. Thank you very much for your recognition of our hotel and we hope to serve you again in the near future.
shu hwan
Sunshine Panoramic King Bed Room
Stayed in Sep 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Is a very clear and big room,important is the customer service beautiful ladyis Enthusiastic about helping with schedule and advice.will book again next time
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Shiao
Sunshine Panoramic King Bed Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The staffs are very kind and helpful. The location is perfect. The hotel is clean. The breakfast should be improved little more. I like this hotel.
Response from Property: Thank you for your love and recognition of our hotel. We will work even harder and hope to bring you a better stay experience next time.
Guest User
Sunshine Panoramic King Bed Room
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Aug 9, 2024
Very good
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Sunshine Panoramic King Bed Room
Stayed in Jan 2025
Business travellers
31 review
1.2/5
Posted on Feb 22, 2025
The room is pitifully small, and the smell is disgusting. Not good at all. I was deceived by the pictures. Anyway, I will never come here again, forget to take pictures, and occasionally in the office building. Too complicated
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您告知我們所有在您入住本酒店期間所遇到的問題。我們房間的實際面積在網上都是有所標註的,很抱歉未達到您的預期。關於房間反味問題我們已經向上反饋,近期將會處理完畢很抱歉給您帶來了不適。我們網上所展示的房間圖片都是我們精心挑選的實拍圖進行上傳,非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意 。希望在不久的將來有機會再次為您奉上更好的服務
Anonymous User
Sunshine Panoramic King Bed Room
Stayed in Jan 2025
Couples
7 review
2.7/5
Posted on Feb 20, 2025
Environment: The hotel is located near the snack street. There are many choices of food downstairs, but it is quite dirty downstairs. Moreover, the front desk and the hotel are not together. You have to go to the fourth floor next door to the hotel. You can enter the hotel after exiting the elevator through a relatively simple access control.
Hygiene: There are stains on the pillowcases, the windows are extremely small, and the water from the shower will flow out through the bathroom door when it is turned on.
Service: Before 12 o'clock the next day, they called to check out and said that if they did not extend their stay, they had to check out now, otherwise they would be charged. But because they are members, they were automatically upgraded when booking the hotel and could delay the check-out for free.... I told the front desk about this situation, and the front desk attitude was very bad and said that the latest check-out was 2 o'clock, and then hung up the phone. What do you want to ask? If your hotel does not allow delayed check-out under any circumstances, then you should write it clearly. When booking, it was clearly written that the free delay is until 14:00, but when the guests were driven away, it was less than 12 o'clock! I think this is really bad! The experience is very bad
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您告知我們所有在您入住本酒店期間所遇到的問題。我們酒店地理位置比較發達,樓下就是地鐵站、小吃街、366大街,距離動物園、世界之窗、高鐵站等地方都非常方便,距離也近,很高興您能選擇下榻本酒店,非常感謝您對本酒店的認可。我們酒店設計是前台與客房分開的,為了確保客房的安全性,專門在進入客房電梯口處設定了門禁設備,非本店入住旅客一概無法進入,很抱歉這給您帶來了不便。關於客房衞生問題我們也會更加重視,後續也會更加註重細節檢查,很遺憾給您帶來了不便。對於退房問題,我們會持續保障您的入住權益,本酒店的退房時間正常為中午12:00前,在此期間會正常詢問您是否續住,如超時會收取超時費用,權益會給您免費延遲到下午14:00,超過部分也會收取超時費用,非常抱歉在此期間我們的服務給您帶來了不好的體驗,今後我們也會加強服務意識,也非常遺憾未能達到您的期望。在此我們向您表達最誠摯的歉意 ,同時我們希望在不久的將來有機會為您奉上更好的服務
Guest User
Sunshine Panoramic King Bed Room
Stayed in Jan 2025
Other
3 review
1.1/5
Posted on Feb 19, 2025
You can see for yourself how the room is. 1. Sunny Panoramic King Room. When I checked in, I was told that the room had pillars. I originally planned to sleep for one night and then leave, so I didn't care too much. When I entered the room, I was very surprised why they dared to call it Sunny Panoramic. Even the window was broken. 2. The smell of the bathroom as soon as you enter the door mentioned in the comments section does exist! I also endured it, after all, I was looking for a cheap price! 3. What I can't stand the most, which led to my first long bad review, is the noise! Starting at 10 o'clock in the middle of the night, there was a sound of running water on the ceiling of our room, like the sound of water bubbling. I thought the sound insulation was not good! It lasted for an hour! I couldn't stand it anymore and called the front desk! The front desk sent a cleaning lady to check it out! The aunt confirmed that there was noise but didn't know the reason. She suggested that I contact the front desk. I contacted the front desk again, and the front desk actually told me that there was no way and gave me an earplug! It really made me laugh. There are pictures and videos below. I suggest that everyone be cautious when booking a room! The hotel is next to the main road, don't expect to sleep well at night
Original TextTranslated by Google
Response from Property: 親愛的客人,非常感謝您告知我們所有在您入住本酒店期間所遇到的問題。您所預訂的陽光大床房的房型房間內都是有承重柱在的,我們在網上所展示的實拍圖也都有向外展示,並且在為您辦理入住時都向您展示了房間實拍圖,很抱歉未能達到您的預期。房間反味的問題我們已向上進行報修處理,非常抱歉給您帶來了不便。關於噪音問題,根據瞭解情況當時我們房間處於滿房狀態,我們酒店也為您提供了相對應的解決方案,很抱歉方案未能達到您的預期。我們也很感謝您能向我們表示您的不滿,同時也誠摯的希望能再次為您提供服務,期待您的下次光臨
LN-H
French Window Viewing Big Bed Room
Stayed in Jan 2025
Couples
14 review
3.5/5
Posted on Feb 18, 2025
Cleanliness Index: 8 out of 10
Bedding Index: 8 out of 10 Pillows and mattresses are very sleepy.
Bathroom Index: 8 points (10 out of 10) The shower has plenty of water and is comfortable.
Lighting Index: 4 out of 10 Dim.
Service Index: 5 out of 10
Geographic Index: 10 out of 10 The metro station is nearby.
Convenience Index: 10 points (10 out of 10) There is food from morning to night, 5 minutes walk there are small shops, cart stalls and convenience stores.
View Index: 2 points (10 out of 10) Looking at the back street, no view.
Design Index: 2 points (10 out of 10) Hangers available, but no place to hang hangers.
Deposit Payment: Not required
Delayed Check-Out: Yes, for an additional fee
Checked Luggage: Yes, free
Pros: Breakfast included, restaurant semi-open-air, comfortable. There are several choices of food.
Cons: The check-in floor and lobby are separate. Upon arrival at the check-in floor, there is a chance to share lifts with other floor users who are not hotel guests. Fortunately, after arriving at the check-in floor, you need to tap your room card to enter the hotel premises.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對本酒店的服務與設施進行評價,我們也非常重視您給我們提出的問題,我們也將會在後續針對您提出的問題進行改進與加強。希望在您下次下榻本酒店時能為您奉上更好的服務,給您帶來更好的入住體驗~
Anonymous User
French Window Viewing Big Bed Room
Stayed in Dec 2024
Business travellers
19 review
5.0/5
Outstanding
Posted on Jan 25, 2025
The hotel has complete facilities, a laundry room, and a dryer. Dirty clothes can be washed at night without affecting your trip the next day. The cleaning lady has a good service attitude, the shower water is large, and it is very convenient to travel around (there is a subway station right outside). It is recommended to stay here
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
French Window Viewing Big Bed Room
Stayed in Dec 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Jan 14, 2025
I chose this hotel because it has a good location. It is about 100 meters away from Exit F of Xili Station. It is also very convenient to see Shenzhen North Metro. It is very cost-effective. The surrounding area is very prosperous. The hotel environment is very good. The front desk lady is very nice and gave me a free room upgrade.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
French Window Viewing Double Bed Room
Stayed in Dec 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The rooms are elegantly decorated, with complete toiletries, a small refrigerator, tea bags and coffee, a self-service laundry room, breakfast, free parking, and affordable prices [Rose]
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
City View Room With Floor-to-Ceiling Windows And Tea Room
Stayed in Nov 2024
Travel with friends
1 review
2.2/5
Posted on Dec 28, 2024
The toilet stank, woke me up in the middle of the night, the room was also dirty, dusty everywhere, not cleaned properly. The windows were not like the pictures, not nice and not soundproof. The appearance was not like the pictures either, I rarely write bad reviews, it was totally different from the advertisement.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for letting us know about all the problems you encountered during your stay at our hotel. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. We hope to have the opportunity to serve you better in the near future.
Anonymous User
Sunshine Panoramic King Bed Room
Stayed in Nov 2024
Couples
29 review
4.2/5
Very Good
Posted on Dec 8, 2024
The hotel is close to the subway station (Xili Exit E)
The hotel has to separate the upper floors of the building, mainly the 4th floor. There are different companies, tutorial centers, etc. on the other floors, and there will be more people during busy hours.
The nearby Tianhong Shopping Mall is relatively small, but there is Xili 366 Street, which has more food options.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Sunshine Panoramic King Bed Room
Stayed in Nov 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Dec 2, 2024
It looks great compared to its surroundings! It's about ten minutes' drive from the zoo. The front desk service and room service are very attentive☀️
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!