Stars and Stars Shenzhen Bay Hotel (Shenzhen Bay Port Branch) Reviews

Nice hotel that are very near to Shenzhen Bay custom, very near to HK as well, but no TV in room.

Stayed in 2 seperate rooms for 2 different nights. The first one had a window, but bathroom smelled mouldy. The second room had no window and the air conditioner doesn’t work. Hotel staff said there’s nothing they can do to help, implying ‘you get what you pay for’. The room is stuffy and unpleasantly hot!

Nice room. Very big TV. Enjoy it very much! Thank you!

Good service, nice viewing Near the Hong Kong to China custom port

Location is under road construction so it’s a bit difficult to find the hotel lately . Room is clean but a bit small . Located in the second floor of a building . Free snacks are offered at the lobby . Staff offers spontaneous service . But the room has no window . For a short night stay it’s ok . Near by are all high end restaurants.

Very clean hotel. However it’s renovated from an industrial building, there are steps before taking the elevator.

设施：OK 卫生：1 环境：👌 服务：OK

Good service well done ar

Very insulated and comfortable hotel. If you need peace and quiet this is a good place to be. It was very scary when the AC in the entire hotel was broken for a few days, and sometimes the cleaning lady can act strange. The room can get smelly so be careful about that. Otherwise, a very professional area!

Not much to say but well located hotel, breakfast is served to your door at 6/7am which sometimes can be difficult for most people. When we arrived the smell weren’t great, guessing new rooms as well as a bit cleaner guy was around. Apart from that, classic Chinese breakfast and quiet environment. We did not explore much of the hotel but it seemed cool and looked like there was some extra facilities.

Awesome experience. Great front desk service

Not bad overall, but rooms are a bit small

Convenient transportation, next to a big shopping mall, good environment, and a good laundry area and drying function. Friends who are on business trips can choose this one. It’s not bad…

Very poor check-in experience First of all, there is a problem with the automatic door sensor of the hotel door. I stood outside the door for a few seconds and there was no sensor to open the door. I had to rely on the staff inside to sense the door to open the door. Is this the rhythm of opening the door for business? Turning guests away? Of course, I don’t blame the staff for not taking the initiative to greet guests. After all, small hotels like this usually don’t have this kind of service. In addition, I believe the staff have never thought that the automatic door will not sense that someone is outside and will not open the door automatically. thing? But one thing that really annoyed me was that a female employee blurted out that I was standing too close to the automatic door so it couldn't be sensed? First of all, if there is a problem with the door, it should be your problem, not the guests. Secondly, all sensors are the most sensitive when sensing close objects, including facial recognition and fingerprint unlocking. So I'm very unhappy with this female employee's accusations. From the customer's point of view, I just want to hear. Sorry, maybe our sensors are sometimes not sensitive. Fortunately, a male employee of your hotel added the correct answer, which is also the answer I want to hear. , calmed down a lot of anger in my heart. As for the female employee's lack of speaking skills and experience in answering customers, I felt that she needed training. Of course, I pointed out her fault on the spot and that there was a problem with the service. I believe that after reading this speech, you should know who it is. The second question is, when I showed my ID to register, the male employee actually said that I had no registration information and asked me which platform I was on? I answered Ctrip.com, but I soon realized that I was registering with an English name. Then I told him that I was registering with an English name, and he found it very quickly. What I want to say is that the male employee may only do business with domestic compatriots? Can you only use Chinese names to register and check information but not English? As a front desk person, is it as simple as checking a guest's name in Chinese/English? Do you encounter this on your first day? When I checked into the hotel, I was questioned twice by the staff. I felt very bad. I really hope that your hotel will train its employees well, conduct more assessments, and improve the quality of its employees. Finally, in terms of living environment, I wonder if the hotel is environmentally friendly? Or is it the theme of the hotel? The corridor lights/lobby lights were not fully turned on, making it feel dark. I can understand you saying that the corridor lights/lobby lights don't need to be too bright, but your hotel only has two floors, and there are stairs to go up and down the elevator, why don't you brighten the lights there? Aren't you afraid that a customer might step on the wrong foot or fall down? What I want to say is that not everyone’s eyesight is fine. Have you ever thought about having a customer with presbyopia? Shortsighted? Farsightedness? Glaucoma or something? All I can say is that your hotel is still not up to the mark in terms of details. The quality of a hotel includes its reputation or star rating. In addition to facilities, details are also critical, including the behavior of its employees and whether they think about problems from the guest's perspective, that is, they care.