Xana Hotelle (Shenzhen Airport Terminal)

Xana Hotelle (Shenzhen Airport Terminal) Reviews

Xana Hotelle (Shenzhen Airport Terminal)

No.72 Hangcheng Avenue, Bao'an District, Shenzhen, Guangdong, 515100, ChinaView Hotel Details
Xana Hotelle (Shenzhen Airport Terminal)
Xana Hotelle (Shenzhen Airport Terminal)Xana Hotelle (Shenzhen Airport Terminal)Xana Hotelle (Shenzhen Airport Terminal)
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Guest Reviews of Xana Hotelle (Shenzhen Airport Terminal)

9.2/10
Very Good
961 review
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(961)
Positive reviews(918)
Reviews with photos/video(94)
Classy environment(96)
Easy to get around(95)
Friendly front desk staff(94)
Close to airport(49)
Perfect for business trips(42)
Convenient parking(34)
Large rooms(32)
Stayed multiple times(8)
Negative reviews(43)
Guest User
Guestroom (Double bed)
Stayed in Dec 2023
Family
5 review
9.0/10
Great
Posted on Jan 16, 2024
There are many food nearby the hotel.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Guestroom (Double bed)
Stayed in May 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Jun 11, 2024
very good
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
HC Travel
Deluxe Room (2 beds)
Stayed in Oct 2023
Business travellers
4 review
8.0/10
Very Good
Posted on Dec 7, 2023
Close to airport
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。期待你的五星好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
LazyJiaJia
Deluxe Room (Double bed)
Stayed in Sep 2024
Business travellers
2 review
10.0/10
Outstanding
Posted on Oct 10, 2024
The hotel's facilities are very complete, the service is attentive, and it is clean and tidy. I recommend it as a five-star hotel. The location is excellent.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom (Double bed)
Stayed in Aug 2024
Couples
1 review
10.0/10
Outstanding
Posted on Sep 8, 2024
The room is nice, close to the airport, and you can park for free. It's very convenient. The front desk service is good. Recommended
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Xi'an. Your satisfaction makes us extremely happy; your recommendation makes us extremely honored. Hope An can win your love, we know that only with unremitting efforts can we do better, in order to be recommended by more friends! Xiaoxi will work harder to be more exquisite and surprising, and we look forward to your visit to Xi'an Hotel again.
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
5 review
10.0/10
Outstanding
Posted on Jul 19, 2024
The room is large and suitable for family accommodation. The beef hotpot opposite the hotel is delicious
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Deluxe Room (Double bed)
Stayed in May 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jun 10, 2024
The male front desk service on the day of check-in was very good. He upgraded my room when he saw there was room available, and also gave me an elevator card for the laundry on the sixth floor. The drying function of the laundry room is very good. I had dry clothes in half an hour. The inside of the room was cleaned. Clean and tidy, the best hotel I have stayed in recently
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Anonymous User
Deluxe Room (Double bed)
Stayed in Mar 2024
Business travellers
5 review
10.0/10
Outstanding
Posted on Apr 21, 2024
The hotel environment is clean and tidy, the front desk service is very good, the room sound insulation is excellent, transportation is convenient, and shopping is convenient. Recommended to stay! ! !
Original TextTranslated by Google
Response from Property: On the journey, there are always unexpected encounters. Here, satisfaction is just expectation, while touching and surprise are what we always pursue. Thank you for your review. We hope to be with you on your journey.
Guest User
Guestroom - Double Occupancy (Double bed)
Stayed in Jan 2024
Business travellers
93 review
10.0/10
Outstanding
Posted on Feb 4, 2024
The decoration style of the room is good and exquisite. I often stay at Xi'an Hotel. The waiters and hygienists at the counter are warm and hospitable. They greet guests when they meet and greet them. They make people feel warm and relaxed. I look forward to my next stay.
Original TextTranslated by Google
Response from Property: Dear guest, we are honored that you can make a positive evaluation of us. We will definitely make persistent efforts and wish you good health. On the occasion of the Spring Festival, I also wish you a Happy New Year. Thank you again for your affirmation of the hotel. , looking forward to visiting again and wishing you a pleasant journey!
Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Business travellers
4 review
2.0/10
Posted on Jul 11, 2024
Stayed for one night and the bathroom light couldn't be turned off! The light happened to be facing the bedside, and the brightness kept me awake all night! I had a meeting the next day and was not energetic all day.
Original TextTranslated by Google
Response from Property: Dear guest: We are very sorry that we could not give you a pleasant stay experience. We regret that we did not meet your expectations. Please allow us to express our sincerest apologies to you. Thank you for your valuable opinions on the hotel. The hotel management attaches great importance to your feedback and has currently formulated corresponding rectification plans. In response to your feedback, the store has provided service training to all staff and strictly supervised the implementation. Please be sure to give us the opportunity to correct our mistakes. Providing you with a high-quality stay experience is the hotel's biggest pursuit. We will do so in the future. If you have any questions, please call the front desk to help you deal with it in time. We will continue to work hard to provide you with better services. The hotel staff looks forward to your next visit!
Xiaxiamengmeng
Stayed in Mar 2023
Booked for others
5 review
3.5/10
Posted on Apr 15, 2023
The room smelled very musty, even after I asked for a clean room. I hesitated for a long time whether to write this review. The hotel in Futian Nanshan has never encountered such a situation. It may be that Baoan District is poor. In this way, I was selected by Wan Wan in the previous election. How are things? The front desk clerk was okay and nice. But the problem with the hotel management is that Ctrip users are assigned to poor rooms, or even rooms where the elevator floor of another building cannot reach. Although my ending is good, I fought for it myself, but accidentally Knowing the dark side of this hotel, I am very touched. . . No photos, stained carpets in the corridor, all kinds of things, please make up your own mind, and I will never book this hotel for others again.
Original TextTranslated by Google
Response from Property: Dear guest: I am very sorry that I failed to give you a pleasant stay experience, and I am very sorry that I failed to meet your expectations. Please allow us to express our sincerest apologies to you. Thank you for your valuable comments on the hotel. The hotel management attaches great importance to your feedback and has formulated a corresponding rectification plan. In response to your feedback, the store has provided service training for all staff and strictly supervised the implementation. Please give us a chance to correct our mistakes. Providing you with a high-quality check-in experience is the biggest pursuit of the hotel. If you have any questions, please call the front desk to help you deal with them in time. We will continue to work hard to provide you with better services. The hotel staff look forward to your next visit!
Vincent
Guestroom (Double bed)
Stayed in Jan 2023
Solo travellers
15 review
5.5/10
Posted on Mar 1, 2023
The room had a musty smell, which couldn't be dispelled even after turning on the air conditioner. The hair dryer was not equipped, and the phone was called to the front desk twice before it was delivered. The facilities are OK, there is a food center nearby, and the hotel is about 900 meters from the subway station
Original TextTranslated by Google
Response from Property: Dear guest: I am very sorry that I failed to give you a pleasant stay experience, and I am very sorry that I failed to meet your expectations. Please allow us to express our sincerest apologies to you. Thank you for your valuable comments on the hotel. The hotel management attaches great importance to your feedback and has formulated a corresponding rectification plan. In response to your feedback, the store has provided service training for all staff and strictly supervised the implementation. Please give us a chance to correct our mistakes. Providing you with a high-quality check-in experience is the biggest pursuit of the hotel. If you have any questions, please call the front desk to help you deal with them in time. We will continue to work hard to provide you with better services. The hotel staff look forward to your next visit!
Guest User
Deluxe Room (Double bed)
Stayed in Jan 2023
Business travellers
1 review
10.0/10
Outstanding
Posted on Feb 17, 2023
The service at the front desk is very good, and they helped me to carry my suitcase. The color of the room is very comfortable, giving people a very warm feeling. The environment is very good, the cleaning is also very clean, and the equipment and facilities in the room are very complete and very good. Next time, I will choose this hotel as my first choice , the room is clean and tidy, the stay is very comfortable, the service is very good, the equipment and facilities are also good
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Deluxe Room (Double bed)
Stayed in Jan 2023
Business travellers
1 review
10.0/10
Outstanding
Posted on Feb 13, 2023
Good service, complete facilities and equipment! The hotel is clean and hygienic, and the overall environment is also good. Recommended!
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your support. It is our greatest honor to be recognized by you, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again. Sincerely at your service!
Guest User
Deluxe Room (Double bed)
Stayed in Jan 2023
Business travellers
6 review
6.5/10
Posted on Feb 16, 2023
The price of this Xi'an is relatively high, the facilities are a bit old, and a bit worthless.
Original TextTranslated by Google
Response from Property: Dear guest: I am very sorry that I failed to give you a pleasant stay experience, and I am very sorry that I failed to meet your expectations. Please allow us to express our sincerest apologies to you. Thank you for your valuable comments on the hotel. The hotel management attaches great importance to your feedback and has formulated a corresponding rectification plan. In response to your feedback, the store has provided service training for all staff and strictly supervised the implementation. Please give us a chance to correct our mistakes. Providing you with a high-quality check-in experience is the biggest pursuit of the hotel. If you have any questions, please call the front desk to help you deal with them in time. We will continue to work hard to provide you with better services. The hotel staff look forward to your next visit!