Guest Reviews of Xana Hotelle(Shenzhen futian shangmeilin subway station)
9.2/10
Very Good
1794 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(1794)
Positive reviews(1736)
Reviews with photos/video(272)
Awesome amenities(216)
Friendly front desk staff(190)
Classy environment(147)
Easy to get around(139)
Many amenities(88)
Perfect for business trips(86)
Close to metro(52)
Stayed multiple times(16)
Negative reviews(58)
FahadRazaKhan
Deluxe Room (Double Bed)
Stayed in Nov 2024
Solo travellers
3 review
6.5/10
Posted on Jan 17, 2025
Good location but a bit far from the subway station.
Response from Property: 尊敬的男神/女神:您好!無論您走到哪裡,衹要有希岸就有家,就能感受到温暖,“與君初相識,猶如故人歸”。希岸酒店致力營造自在、放鬆、舒適、温暖的旅途生活氛圍,帶來更為貼心的寵愛服務及商旅居住體驗,用心服務每一位顧客,小希會不斷努力,不斷提升小希的服務,再次感謝親的推薦,小希努力把小希的服務做到最好。期待您的下次入住喲。
Tang
Romantic Room (Double Bed)
Stayed in Jul 2023
Family
7 review
10.0/10
Outstanding
Posted on Aug 13, 2023
Place is good and many restaurants around the area. Breakfast can eat KFC & dumping , taste is good. Only walk around 10mins from MTR but recommend to take taxi coz weather is too hot. ^*^
Response from Property: 尊敬的男神/女神您好!感謝您的好評。每一位貴賓到店我們都會微笑着奉上一杯熱茶,緩解旅途的疲憊。熱情的服務每一位貴賓,小希堅持不懈的做一家有温度的酒店,關懷每一位旅客,不僅僅是提供賓至如歸的感覺更多的是一種鄰里服務,舒適,輕鬆,自在,暖心。感謝選擇小希,相信小希,我們定不負您的期望!
Guest User
Elegant Queen Room
Stayed in Dec 2023
Business travellers
1 review
8.5/10
Very Good
Posted on Feb 9, 2024
Location is perfect with tons of restaurants within 500 meter.
I have arrived the hotel at 16:30 but the room are not ready yet. teabags are not topup after used up. I have ordered a few parcels with hotel as the reception address, but hotel reception doesn't take care of them properly, just put them in the corner and anyone can pick up without confirmation.
Response from Property: 愛的男神/女神:您好呀!非常感謝您的入住及點評,寵你無底限”一直是小希服務的標準,小希將用更高的標準要求自己,為每一位入住小希的客人提供更高品質的服務,不好的體驗,如有做的不足之處衷心給您説聲抱歉,非常感謝您對我們酒店的評價,在此表示感謝;期待下一次您還會選擇我們。
Guest User
Queen Room With View
Stayed in Oct 2024
Business travellers
1 review
9.7/10
Amazing
Posted on Nov 15, 2024
卫生:OK
设施:OK
环境:OK
服务:OK
Response from Property: 親愛的男神/女神:您好!看到您的點評以及對我們的認可,小希心裏十分開心呢!就像夏日的風,像六月的雨,像明朗的天空,像蒂芙尼藍的湖,心裏很是温暖呢,您的滿意和支持讓小希更加努力的呈現更好的服務,給您的每次旅途都有家的温馨,小希就在希岸酒店無時無刻不等着您的到來與小希有個美妙的相遇,小希再次祝您生活愉快!事事順心哦!
BE ABROADABLE - Nat the Expat
Elegant Queen Room
Stayed in Dec 2022
Couples
15 review
10.0/10
Outstanding
Posted on Feb 1, 2023
This hotel was absolutely darling! There was so much attention to detail throughout, from the sign on the shower encouraging the “concert to begin”, the custom shower amenities, and the teas put out each day.
At first, we stayed in the least expensive room, which had a window facing a wall. We stayed there for our first two nights, and then asked if we could upgrade for our third and final night in Shenzhen. The hotel staff accommodated us so kindly and it took us less than 10 minutes to completely change to the new room. I would recommend booking the room with a view—it’s worth it!
We bought each day’s breakfast along with our booking, which ended up being vouchers which can be redeemed at either the next door dumpling shop or KFC. Since the price was quite fair, we didn’t mind the situation.
We would have stayed longer, and we will definitely stay again if we return to Shenzhen! This hotel was cozy, all of the staff were so attentive and helpful, and everything was so clean and attractive. Thank you all for the wonderful experience!❤️
6/9
Response from Property: Dear gentleman/lady: hello! Wherever you go, as long as there is hope there is a home, you can feel warm, You just like my old friend at the first meeting ." Look forward to your coming next time .
Moses Au
Deluxe Suite
Stayed in May 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jun 2, 2024
Not bad
Response from Property: 親愛的男神/女神:您好!看到您的點評以及對我們的認可,小希心裏十分開心呢!就像夏日的風,像六月的雨,像明朗的天空,像蒂芙尼藍的湖,心裏很是温暖呢,您的滿意和支持讓小希更加努力的呈現更好的服務,給您的每次旅途都有家的温馨,小希就在希岸酒店無時無刻不等着您的到來與小希有個美妙的相遇,小希再次祝您生活愉快!事事順心哦!
Guest User
Superior Room (Double Bed)
Stayed in Apr 2025
Travel with friends
6 review
10.0/10
Outstanding
Posted on May 7, 2025
A friend recommended this hotel to me. The front desk was very friendly and helpful. It is very close to Futian Port and very convenient to Hong Kong. The environment is very good. The room is clean and tidy. The housekeepers greeted me warmly when we met. The room facilities are also quite complete. It is a very good experience.
Original TextTranslated by Google
Response from Property: Dear male/female guest: Hello! Thank you for your presence, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Romantic Room (2 Beds)
Stayed in Mar 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 29, 2025
This is the first time I chose this hotel. The environment is OK, parking is convenient, check-in at the front desk is fast, C service is very good, the front desk also prepared rubber bands, which is very considerate, there are a lot of food around, the room is clean, and the facilities are complete.
I came here for a business trip. The location of the hotel is very convenient, and it is very convenient to take a taxi or subway.
There are a lot of delicious food around, all kinds of restaurants, and the hot pot downstairs is super delicious! ! !
The lady at the front desk is gentle and enthusiastic, and she has great reviews @ω@
Original TextTranslated by Google
Response from Property: Dear male/female god: Wow~ Xiaoxi is very excited to see your evaluation. In addition to the smart audio system and automatic special curtains that you experience, our hotel’s special services and facilities also include special scented tea and hot towels at the front desk, goddess-first high-heeled shoe channel service, parking lot, etc. I believe that Xiaoxi’s sincere service and attentive presentation will bring you a better experience. You can definitely get 99 likes. Xiaoxi will be proud of one more like. I look forward to your visit again. Xiaoxi is waiting for you here!
Guest User
Superior Room (Double Bed)
Stayed in Mar 2025
Business travellers
10 review
10.0/10
Outstanding
Posted on Apr 27, 2025
I chose this Xi'an Hotel for a temporary business trip. It is very close to the Shenzhen Convention and Exhibition Center, with convenient public transportation and subway nearby. It also provides parking and luggage storage services. The front desk ql service is very enthusiastic, and they greet everyone when they meet. The hotel is clean and has complete facilities.
Original TextTranslated by Google
Response from Property: Dear male/female god: Hello! Seeing your comments and recognition of us, Xiaoxi is very happy! Just like the summer wind, the rain in June, the clear sky, and the Tiffany blue lake, my heart is very warm. Your satisfaction and support make Xiaoxi work harder to present better services and give you the warmth of home every time you travel. Xiaoxi is waiting for your arrival at Xi'an Hotel all the time. Xiaoxi once again wishes you a happy life! Everything goes well!
Fushishanxia
Business Room (2 Beds)
Stayed in Mar 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on Apr 25, 2025
I chose this hotel when I came to Shenzhen for a trip. It is close to Lianhuashan Park, and there is also a large Joy City Shopping Plaza and Meilin Center Plaza nearby. The surrounding subway transportation is convenient, whether you drive or take the subway or bus, you can easily reach the hotel, which adds a lot of convenience and comfort to the travelers' journey. The front desk service is very good, and they can help us solve any problems in time. The room is also clean, and I will stay here next time.
Original TextTranslated by Google
Response from Property: Dear male/female god: Hello! Seeing your comments and recognition of us, Xiaoxi is very happy! Just like the summer wind, the rain in June, the clear sky, and the Tiffany blue lake, my heart is very warm. Your satisfaction and support make Xiaoxi work harder to present better services and give you the warmth of home every time you travel. Xiaoxi is waiting for your arrival at Xi'an Hotel all the time. Xiaoxi once again wishes you a happy life! Everything goes well!
Angyzu
Superior Room (Double Bed)
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 22, 2025
The room is very spacious, ok ql. The service of the lady at the front desk is very good, the hygiene is also very clean, the hair dryer has a strong wind speed, and the air conditioner is also very cool. It is a very satisfactory stay.
Original TextTranslated by Google
Response from Property: Dear male god/goddess, hello, I am your beloved angel Coco! Thank you for staying in our hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue to work hard and make progress. I look forward to serving you next time!
Natalie810
Superior Room (Double Bed)
Stayed in Mar 2025
Family
7 review
10.0/10
Outstanding
Posted on Apr 13, 2025
Xi'an Hotel (Shenzhen Futian Shangmeilin Subway Station Branch)
Opening in 2021. The hotel is very new and the waiter was very friendly and considerate and helped us upgrade the room. There are many delicious restaurants nearby, and there is also a large shopping mall, Joy City, which is very convenient for food and shopping.
Xi'an Hotel is a mid-range chain brand under Jinjiang International Group. It is positioned as "light luxury and fashion" and focuses on design and female-friendly services (such as providing details such as fragrances and makeup mirrors). The overall style is more youthful and has a high cost-performance ratio.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xi'an will be the warmest and most unique one in your memory! Come back to Xi'an often, and I wish you all the best!
Guest User
Superior Room (Double Bed)
Stayed in Feb 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Mar 31, 2025
The room was clean, the bed and pillow were very comfortable, the internet speed was fast, and the tea service at the front desk was also impressive. The front desk staff enthusiastically served hot tea, which provided great convenience for our arrival.
Original TextTranslated by Google
Response from Property: Dear male/female god! Hello! Maybe it is just a gentle smile, a satisfactory comment, like the warm sun in winter and the breeze in summer, which gives us hope and motivation. Every good comment carries our tireless patience and expectation for our families. Thank you for your praise and support for Xiaoxi, and thank you for accompanying me all the way.
Guest User
Deluxe Room (Double Bed)
Stayed in Feb 2025
Business travellers
3 review
10.0/10
Outstanding
Posted on Mar 27, 2025
I chose this hotel for a business trip. It has a nice environment and complete facilities. It is very close to the Shenzhen Convention and Exhibition Center. There is also a large shopping mall Y nearby. It is 33 kilometers away from Shenzhen Bao'an Airport, about 37 minutes by car, and about 1 hour and 10 minutes by subway Line 9 and transfer to Line 11. The transportation is convenient at the door, and you can also get a taxi when you go out. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear male/female god: Hello! No matter where you go, as long as there is Xi'an, you will feel home and warmth. "When I first met you, it was like an old friend returning." Xi'an Hotel is committed to creating a comfortable, relaxing, comfortable and warm travel life atmosphere, bringing more intimate pampering services and business travel living experience, serving every customer with heart. Xiaoxi will continue to work hard to continuously improve Xiaoxi's services. Thank you again for your recommendation. Xiaoxi will strive to provide the best service for Xiaoxi. Looking forward to your next stay.
Guest User
Superior Room (Double Bed)
Stayed in Feb 2025
Solo travellers
2 review
10.0/10
Outstanding
Posted on Mar 24, 2025
The environment is nice and clean. The room is clean and dust-free. The bedding is neat and comfortable. The washing facilities are clean and new. At the same time, the hotel's service level is also impressive. Y staff is friendly, responds quickly to guests' needs, and provides thoughtful service. Overall, I am quite satisfied with both the hygiene and service.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for taking the time to leave your review here. We are very happy to see that you are satisfied with your stay. We welcome you to visit our hotel again in the near future and continue to provide us with valuable comments and suggestions!