Xana Hotelle(Shenzhen futian shangmeilin subway station) Guest Reviews
4.5/5
Good
1558 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(1558)
Positive reviews(1508)
Reviews with photos/video(188)
Classy environment(160)
Friendly front desk staff(145)
Many dining options(130)
Easy to get around(115)
Awesome amenities(94)
Would stay again(63)
Close to metro(41)
Perfect for business trips(37)
Negative reviews(50)
Tang
Romantic Room (Double bed)
Stayed in أغسطس 2023
Family
6 review
5.0/5
Outstanding
Posted on 13 أغسطس 2023
Place is good and many restaurants around the area. Breakfast can eat KFC & dumping , taste is good. Only walk around 10mins from MTR but recommend to take taxi coz weather is too hot. ^*^
Guest User
Elegant Queen Room
Stayed in يناير 2024
Business travellers
1 review
4.2/5
Very Good
Posted on 9 فبراير 2024
Location is perfect with tons of restaurants within 500 meter.
I have arrived the hotel at 16:30 but the room are not ready yet. teabags are not topup after used up. I have ordered a few parcels with hotel as the reception address, but hotel reception doesn't take care of them properly, just put them in the corner and anyone can pick up without confirmation.
BE ABROADABLE - Nat the Expat
Elegant Queen Room
Stayed in يناير 2023
Couples
13 review
5.0/5
Outstanding
Posted on 1 فبراير 2023
This hotel was absolutely darling! There was so much attention to detail throughout, from the sign on the shower encouraging the “concert to begin”, the custom shower amenities, and the teas put out each day.
At first, we stayed in the least expensive room, which had a window facing a wall. We stayed there for our first two nights, and then asked if we could upgrade for our third and final night in Shenzhen. The hotel staff accommodated us so kindly and it took us less than 10 minutes to completely change to the new room. I would recommend booking the room with a view—it’s worth it!
We bought each day’s breakfast along with our booking, which ended up being vouchers which can be redeemed at either the next door dumpling shop or KFC. Since the price was quite fair, we didn’t mind the situation.
We would have stayed longer, and we will definitely stay again if we return to Shenzhen! This hotel was cozy, all of the staff were so attentive and helpful, and everything was so clean and attractive. Thank you all for the wonderful experience!❤️
6/9
Response from Property: Dear gentleman/lady: hello! Wherever you go, as long as there is hope there is a home, you can feel warm, You just like my old friend at the first meeting ." Look forward to your coming next time .
Moses Au
Deluxe Suite
Stayed in يونيو 2024
Couples
1 review
5.0/5
Outstanding
Posted on 2 يونيو 2024
Not bad
HangHang123
Elegant Queen Room
Stayed in نوفمبر 2021
Business travellers
19 review
4.5/5
Great
Posted on 30 نوفمبر 2021
Need to pick take away at the lobby due to the gate. No breakfast provided.
Response from Property: Thank you for your review! We are sorry for your stay. Your comments are very important to us and if you are here next time, we would like to book again and give us a chance to apologize. Takeout can't go upstairs because of the epidemic. Looking forward to coming back!! Sorry again for the unpleasant stay.
Anonymous User
Elegant Queen Room
Stayed in أكتوبر 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on 27 أكتوبر 2024
The hotel is in a great location, near the Shangmeilin subway station. Exit G is closer, and Exit D is a large shopping mall, Joy City. The whole street near the hotel is full of food, which is very convenient. The facilities are complete. The elevator requires a card to reach the room floor, and the elevator requires another card to enter the room floor, which is safer. In addition, the front desk service is very good, and there is free parking. I will choose H again next time.
Original TextTranslated by Google
Response from Property: Dear male/female god: Hello! Seeing your comments and recognition of us, Xiaoxi is very happy! Just like the summer wind, the rain in June, the clear sky, and the Tiffany blue lake, my heart is very warm. Your satisfaction and support make Xiaoxi work harder to present better services and give you the warmth of home every time you travel. Xiaoxi is waiting for your arrival at Xi'an Hotel all the time. Xiaoxi once again wishes you a happy life! Everything goes well!
Lawfy-sssss
Business Room (Double bed)
Stayed in أكتوبر 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on 18 أكتوبر 2024
I stayed at this hotel with my friends. Overall, it was very good. The room was very big! The windows were floor-to-ceiling windows, the light was very good, the service attitude of the front desk guy and girl was very good, there were many places to eat nearby, it was really good, worth recommending ~H
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xi'an will be the warmest and most unique one in your memory! Come back to Xi'an often, and I wish you well!
Guest User
Elegant Queen Room
Stayed in أكتوبر 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on 15 أكتوبر 2024
The room is nice, the mattress is very soft, and the sleep is very comfortable. There is a latex pillow that I particularly like, and I had a good night's sleep~ There are all kinds of restaurants around, with all kinds of cuisines. It's just downstairs, the barbecue and Qianjie Malatang are quite delicious~ The overall cost-effectiveness is high in Futian~
Original TextTranslated by Google
Pokemonjojo
Elegant Queen Room
Stayed in أكتوبر 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on 11 أكتوبر 2024
Close to Lianhua North Subway, only a 6-minute walk
Worth a visit, a boutique hotel choice
An option close to the subway is Xi'an Hotel Shangmeilin Branch
The price is cheaper than those in Dongmen District. There is a door at the elevator entrance that requires a card to be photographed, and the security is strengthened.
I like it I recommend ^_^gogogo
Original TextTranslated by Google
Response from Property: Dear male/female god: Hello! No matter where you go, as long as there is Xi'an, you will feel home and warmth. "When I first met you, it was like an old friend returning." Xi'an Hotel is committed to creating a comfortable, relaxing, comfortable and warm travel life atmosphere, bringing more intimate pampering services and business travel living experience, serving every customer with heart. Xiaoxi will continue to work hard to continuously improve Xiaoxi's services. Thank you again for your recommendation. Xiaoxi will strive to provide the best service for Xiaoxi. Looking forward to your next stay.
Guest User
Business Room (2 beds)
Stayed in سبتمبر 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 9 أكتوبر 2024
I chose this Xi'an Hotel, and it didn't disappoint me. The room is very big, and the floor-to-ceiling windows are what I am most satisfied with. The luggage rack is very large, which is convenient for luggage storage. The bathroom is spacious, the front desk service is good, and it is very convenient to eat around. It is very cost-effective. Next time I come to Futian, I will stay here again!
Original TextTranslated by Google
Response from Property: Dear male/female god: Wow~ Xiaoxi is very excited to see your evaluation. In addition to the smart audio system and automatic special curtains that you experience, our hotel’s special services and facilities also include special scented tea and hot towels at the front desk, goddess-first high-heeled shoe channel service, parking lot, etc. I believe that Xiaoxi’s sincere service and attentive presentation will bring you a better experience. You can definitely get 99 likes. Xiaoxi will be proud of one more like. I look forward to your visit again. Xiaoxi is waiting for you here!
Guest User
Superior Room (Double bed)
Stayed in سبتمبر 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on 29 سبتمبر 2024
The room is very clean and comfortable! The background music in the shower is also great, you can enjoy a moment of peace! The front desk lady is warm and thoughtful, and there is no parking fee. I look forward to staying here again next time!
Original TextTranslated by Google
Response from Property: Dear male god/goddess, hello, I am your beloved angel Coco! Thank you for staying in our hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue to work hard and make progress. I look forward to serving you next time!
Guest User
Superior Room (Double bed)
Stayed in سبتمبر 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on 19 سبتمبر 2024
I have always liked Xi'an's toiletries, very fragrant shampoo and shower gel, complete facilities and equipment, comfortable bed, four pillows, the overall environment is very satisfactory, the cleaning lady is also enthusiastic, the front desk service is also good, very close to the Convention and Exhibition Center and Shenzhen North Station
Original TextTranslated by Google
Response from Property: Dear male/female god: Wow~ Xiaoxi is very excited to see your evaluation. In addition to the smart audio system and automatic special curtains that you experience, our hotel’s special services and facilities also include special scented tea and hot towels at the front desk, goddess-first high-heeled shoe channel service, parking lot, etc. I believe that Xiaoxi’s sincere service and attentive presentation will bring you a better experience. You can definitely get 99 likes. Xiaoxi will be proud of one more like. I look forward to your visit again. Xiaoxi is waiting for you here!
Guest User
Superior Room (Double bed)
Stayed in سبتمبر 2024
Family
1 review
5.0/5
Outstanding
Posted on 19 سبتمبر 2024
I really like the decoration style of Xi'an. The facilities and equipment are complete, and the environment is very good. The room is also equipped with a makeup box, which is great for girls who have too many cosmetics. There are also two makeup cabinets, one for the sink and one for the desktop. It is a very thoughtful design. There is also a desk lamp on the desktop, which is very convenient for business trips. There are many restaurants around. The front desk service is good and they also recommend a lot of delicious food, haha
Original TextTranslated by Google
Response from Property: Dear male/female god! Hello! Maybe it is just a gentle smile, a satisfactory comment, like the warm sun in winter and the breeze in summer, which gives us hope and motivation. Every good comment carries our tireless patience and expectation for our families. Thank you for your praise and support for Xiaoxi, and thank you for accompanying me all the way.
Guest User
Superior Room (Double bed)
Stayed in سبتمبر 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on 19 سبتمبر 2024
The room is very satisfactory, the hygiene is good, the bedding is very comfortable, the decoration is quite design-oriented, and it is economical and affordable. In particular, the design of the bedside is very unique, soft and elegant. The two bedside tables are small but convenient. The desk is spacious and convenient. In addition, the TV is large and is particularly obvious on the wall of the small room. The experience is overwhelming! Located in the center of Shenzhen Futian District, this price is also worth the money!
Original TextTranslated by Google
Response from Property: Dear male/female guest: Hello! Thank you for your presence, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are deeply honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Anonymous User
Business Room (Double bed)
Stayed in سبتمبر 2024
Other
34 review
3.1/5
Posted on 16 سبتمبر 2024
I like the design of Xi'an Hotel. The blue color of Xi'an is very beautiful. The room design is also good, giving people a fashionable feeling. The shampoo and shower gel are very fragrant. I hope the hotel can have lemon water to drink in the lobby. The hotel front desk service is average. When checking out, no one said a word, which was a bit indifferent.
Original TextTranslated by Google
Response from Property: Dear male/female star: Thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. We will seriously reflect on your suggestions and opinions. Regarding the issues you reported, I will immediately feedback to the relevant departments. We apologize for the bad experience you have. We will definitely strengthen the business training and service awareness of the waiters, strengthen management and make timely rectifications, so that every guest staying in the hotel will have a home-like experience. Sincere tolerance and understanding are encouragement and support for our work. We sincerely look forward to your visit again.