Guest Reviews of TRUE GO Hotel (Shenzhen Exhibition Center Fumin Subway Station)
9.6/10
Excellent
10232 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.7
Cleanliness9.6
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Friendly front desk staff(546)
Would stay again(213)
Perfect for business trips(149)
Good air conditioning(101)
Negative reviews(88)
Veramama
Cozy Queen Room
Stayed in May 2025
Family
8 review
10/10
Outstanding
Posted on Jun 28, 2025
The location is near to train station. Reception is very nice and gave me an upgrade with early check in at 10am. Super nice. Room is very clean, love the panel control which is very easy to use. Bed is very comfortable. Water and soft drink in the fridge is free and able to top up also. Reception also offer to help locate the didi car after check out as it was raining heavily, very good service. Would definitely recommend this hotel.
Response from Property: Dear customers, your affirmation is our most precious gift. We will cherish this trust with all our heart, constantly improve ourselves, and provide you with more considerate and thoughtful services. "The wind sneaks into the night, moistening things silently", I wish your life to be filled with sweetness and warmth!
Guest User
Cozy Queen Room
Stayed in May 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jun 8, 2025
The front desk service was amazing! I was arrived early morning 7am and they allow me to stay in advanced 6 hours!
The location here was super B. 2 minutes walk to the railway station
Response from Property: 平淡的生活裏,日常是柴米油鹽茶,是每天上下班通勤擁擠的人羣,是喘不過氣來的成年人壓力。除了那些扎破皮膚的刺,還有那些讓你魂牽夢縈的詩和遠方。無論如何,累了或者煩了,可以路過秋果酒店,聽聽歌,喝喝茶。風裡雨裏,我們永遠等你。
Yue
Superior Business Twin Room
Stayed in May 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on Jun 3, 2025
Fantastic Hotel in all aspects eg. Location. I will definitely come back to stay says it all. Modern rooms and staff are PASSIONATE about their job. All staff are friendly and super helpful. Special mention Ms Xiang that went beyond her duties. Well managed Hotel and thank you for making my trip memorable.
Response from Property: 平淡的生活裏,日常是柴米油鹽茶,是每天上下班通勤擁擠的人羣,是喘不過氣來的成年人壓力。除了那些扎破皮膚的刺,還有那些讓你魂牽夢縈的詩和遠方。無論如何,累了或者煩了,可以路過秋果酒店,聽聽歌,喝喝茶。風裡雨裏,我們永遠等你。
CHANG
Superior Business Twin Room
Stayed in Apr 2025
Family
11 review
10/10
Outstanding
Posted on Jun 3, 2025
The hotel was great:-
1. Location is very near to gate B of Fumin station and near Line 4.
2. Hotel reception staffs are very friendly and helpful. Full marks.
3. There is a good restaurant downstairs called Fat Sister. Fantastic goose drumsticks.
4. There is a 7-eleven 60 meters away.
5. There is a good restaurant on level 1 also.
6. Room, bed and linen were very clean and odorless.
Response from Property: 尊敬的顧客,您的肯定是我們最珍貴的禮物。我們會用心呵護這份信任,不斷提升自我,為您提供更加貼心周到的服務。“隨風潛入夜,潤物細無聲”,願您的生活充滿甜蜜與温馨!
Toristino
Cozy Queen Room
Stayed in Apr 2025
Business traveller
63 review
9.0/10
Great
Posted on May 21, 2025
The location of TrueGo Fumin is very convinient and 1 station away from convention center by metro ! The service given by team lead by Miss Xiang Xianyu is outstanding 😊 it’s a perfect location for people who have business at the city center of Shenzhen .
Response from Property: 尊敬的賓客您好,感謝您選擇秋果酒店,也非常感謝您對我們酒店的反饋評價,沒能達到您心目中的五星標準,我們深感歉意,您在入住酒店後有任何的想法或不滿意都可以隨時聯繫我們,前廳24小時有人在,我們將在第一時間為您處理,秋果酒店是一家都市人文精品酒店,注重每一位客人的入住體驗,您的入住點評反饋,讓我們認識到還有部分細節不夠到位,我們將不斷創新,繼續努力,提升服務和各項品質質量,為每一位住店賓客提供更優質的服務,我們衷心希望每一位顧客都能成為我們的朋友,希望您下次入住能有不一樣的入住體驗。秋寶祝您心情美麗,期待您的再次光臨!
阝東氵又丰一止
Superior Business Twin Room
Stayed in Apr 2025
Family
13 review
10/10
Outstanding
Posted on May 22, 2025
nice hotel located right next to FuMin Station. Good service and comfy rooms with technology services. Free use of washing machine and dryer which is really helpful. Staff are always friendly and happy to help. will recommend!
Response from Property: 平淡的生活裏,日常是柴米油鹽茶,是每天上下班通勤擁擠的人羣,是喘不過氣來的成年人壓力。除了那些扎破皮膚的刺,還有那些讓你魂牽夢縈的詩和遠方。無論如何,累了或者煩了,可以路過秋果酒店,聽聽歌,喝喝茶。風裡雨裏,我們永遠等你。
Guest User
Cozy Queen Room
Stayed in Apr 2025
Solo traveller
16 review
10/10
Outstanding
Posted on May 16, 2025
Location is very close to the MRT station. The staffs are friendly. They provided laundry detergent in the room which i think is very thoughtful. I stayed here for two nights and i had a great morning walk nearby, calm and serene especially at the park opposite the hotel.
Response from Property: Craftsmanship is to do one thing well, and original intention is to always do one thing well. Being attentive means a five-point yes attitude to your serious partners. In the future, you will also be a role model for the partners of Qiuguo Hotel in life.
Guest User
Superior Business Twin Room
Stayed in Apr 2025
Couple
1 review
9.5/10
Amazing
Posted on May 19, 2025
Very pleasant stay at True Go Fumin Station. Very convenient to Line 4 & Line 10 MTR exit. The room is clean, spacious, and quiet. Comfortable bed and efficient AC. The front desk staff Ms 謝, was very friendly and helpful. She checked the MTR schedule for me and gave me suggestions to catch an early high speed train at the Shenzhen N High Speed Railway Station. Will stay at True Go, Shenzhen Convention Center Fumin Station again, if we visit Shenzhen the next time.
Response from Property: 尊敬的賓客您好,感謝您選擇秋果酒店,也非常感謝您對我們酒店的反饋評價,沒能達到您心目中的五星標準,我們深感歉意,您在入住酒店後有任何的想法或不滿意都可以隨時聯繫我們,前廳24小時有人在,我們將在第一時間為您處理,秋果酒店是一家都市人文精品酒店,注重每一位客人的入住體驗,您的入住點評反饋,讓我們認識到還有部分細節不夠到位,我們將不斷創新,繼續努力,提升服務和各項品質質量,為每一位住店賓客提供更優質的服務,我們衷心希望每一位顧客都能成為我們的朋友,希望您下次入住能有不一樣的入住體驗。秋寶祝您心情美麗,期待您的再次光臨!
roymaz
Boutique Queen Room
Stayed in Apr 2025
Solo traveller
1 review
9.5/10
Amazing
Posted on May 12, 2025
Location was superb, next to train station -Fumin exit B. However, exit B do not have escalator throughout, so do take note if arriving with luggage.Room was true to pic. Room have smoke smell and was provided air purifier. Eventually got free upgraded to a bigger room within the same day. Staffs are friendly n approachable. Room is clean and water pressure was good. Laundry service is available with free detergent as well. There also a number of entries nearby. Overall, good place to stay when in Shenzhen.
Response from Property: 尊敬的賓客您好,感謝您選擇秋果酒店,也非常感謝您對我們酒店的反饋評價,沒能達到您心目中的五星標準,我們深感歉意,您在入住酒店後有任何的想法或不滿意都可以隨時聯繫我們,前廳24小時有人在,我們將在第一時間為您處理,秋果酒店是一家都市人文精品酒店,注重每一位客人的入住體驗,您的入住點評反饋,讓我們認識到還有部分細節不夠到位,我們將不斷創新,繼續努力,提升服務和各項品質質量,為每一位住店賓客提供更優質的服務,我們衷心希望每一位顧客都能成為我們的朋友,希望您下次入住能有不一樣的入住體驗。秋寶祝您心情美麗,期待您的再次光臨!
Guest User
Cozy Queen Room
Stayed in Mar 2025
Business traveller
3 review
10/10
Outstanding
Posted on Apr 26, 2025
The simple warm breakfast from KFS is delivered from 7-10 am.
I liked the big window with view of the city
Response from Property: When I saw your comment, it was as if I received a warm letter from afar in this noisy world. You said that the service of our hotel made you feel caring. At that moment, I felt that all the efforts of my colleagues were meaningful. You praised the cleanliness and comfort of the room, which made you feel like home. This is a great honor for us. We have been working hard to make travelers who are busy outside find a safe harbor in a strange city. Just like the bright light at night, although it is weak, it can illuminate your way forward; our hotel, although not big, also wants to be a warm support for you when you are tired. Thank you again for coming, and look forward to meeting you again in the future and going on a wonderful journey together.
Guest User
Boutique Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 22, 2025
Service was great, room was comfortable and location is convenient with plenty of amenities such as bottled water and soft drinks/snacks available! Thanks for the great stay!
Response from Property: Thank you for your praise. We know that there are still many shortcomings, but your encouragement makes us full of confidence. May your life be like a gorgeous rainbow, colorful and full of surprises. "When you are surrounded by mountains and rivers, you may think there is no way out, but when you are in the dark, you will find another village." We look forward to your stay again to witness our growth and progress.
YOENG
Deluxe 2-bed Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 8, 2025
Location just nice, Fumin station-exit B can see the hotel.
Very nice service-they helps to do birthday room decorations , free laundry service when we travel out, so that we don't need to wait till laundry done.
The staff also very polite, speak gently!
Highly recommended!
Response from Property: 有時候命運選擇你,並不是你有多優秀,可能是因為你沒有躲,或者沒躲過。而你能夠給酒店五分好評。並不是我們做的多麼好,是因為你的善良,你不想傷害酒店的夥伴們。我們會繼續努力,在服務温暖上保持人間清醒,點滴改變。
Adeline Wei Qi
Superior Business Twin Room
Stayed in Feb 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Apr 18, 2025
The rooms are very beautiful! Service by the staff is. great too. There is complimentary beverages at the reception too.
Just a heads up that there are multiple Qiuguo Hotel branches so just need to make sure you are heading to the right branch!
Overall, would recommend :)
Response from Property: 小時候是詞不達意,長大之後是言不由衷。您來秋果酒店的時候遺憾沒有多跟您溝通,我們的洗衣房,我們的健身房,我們的下午茶以及早餐都疏忽了。在退房後才想到您曾驚鴻一般閃現,消失於茫茫人海中。您對秋果酒店支持,刻骨銘心。
YEN YEN
Leisure Double Bed Room With Smart Control, Fridge And Spacious Area
Stayed in Feb 2025
Family
1 review
9.5/10
Amazing
Posted on Mar 20, 2025
We stayed at this hotel for our two day flight transfer in Shenzhen. All staff here were very friendly, nice, polite and helpful. We can't read Chinese but can speak basic Mandarin and conversational Cantonese. On the day of our check-out, the front desk receptionist, Xie Zhiju helped us to hail a taxi from the main street and direct it for pick up at the hotel's entrance as we were travelling with a few big luggages. Her service deserves a 5 star. Other front desk receptionists were very helpful too but unfortunately, we do not know their names. This hotel's location is central and the room we stayed in was very spacious. The hotel also provides various small/lights snacks and drinks at their reception/lobby. There are a few restaurants nearby which is convenient for meals anytime of the day. We had a pleasant stay. Thank you!
Response from Property: Dear guests, thank you for choosing Qiuguo Hotel and thank you for your feedback and evaluation of our hotel. We are deeply sorry that we failed to meet your five-star standard. You can contact us at any time if you have any ideas or dissatisfaction after checking in. There is someone in the front desk 24 hours a day, and we will handle it for you as soon as possible. Qiuguo Hotel is an urban humanistic boutique hotel that pays attention to the stay experience of every guest. Your stay review feedback makes us realize that there are still some details that are not in place. We will continue to innovate and work hard to improve service and quality, and provide better service to every guest staying in the hotel. We sincerely hope that every customer can become our friend and hope that you will have a different stay experience next time. Qiubao wishes you a beautiful mood and looks forward to your visit again!
Joanne Toluene
Guestroom (Double bed)
Stayed in Feb 2025
Couple
3 review
10/10
Outstanding
Posted on Mar 15, 2025
Good location and one of the train exit is just next to it. There's a night market nearby and alot food options available. Walkable to exhibition center, about 10-15minutes. The toilet flush is slightly louder than usual, lighting settings is kinda weird as they have setting mode and everything you pluck in the room card, the curtains and TV (basically all electronics) will turned on. There's an Baidu smart home system where you can command it to close or open any electronic advice. There's pros and cons.
Response from Property: When we were young, our words were not able to express our ideas clearly; when we grow up, our words are not sincere. It is a pity that we did not communicate with you more when you came to Qiuguo Hotel. Our laundry room, our gym, our afternoon tea and breakfast were all neglected. Only after I checked out did I remember that you had appeared like a flash of lightning and then disappeared in the vast crowd. Your support for Qiuguo Hotel is unforgettable.