Koulen Hotel

Koulen Hotel Reviews

Koulen Hotel

Mondul II Village, Oknha Oum-Chhay St, Krong, Siem Reap, Siem Reap Province, 17252, CambodiaView Hotel Details
Koulen Hotel
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Guest Reviews of Koulen Hotel

9.2/10
Great
60 review
Verified reviews
Location9.2
Amenities8.9
Service9.5
Cleanliness9.3
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All reviews(60)
Positive reviews(17)
Reviews with photos/video(7)
Awesome stay(7)
Great swimming pool(5)
Anonymous User
Luxury Suite Room
Stayed in Apr 2025
Couples
3 review
8.0/10
Very Good
Posted on May 29, 2025
Clean and big room. Staff are friendly and helpful. Prepared breakfast for us when requested as we have booked a sunrise ang kor wat tour. Location is about 15 mins walk away from old market and pub street. Hotel is located away from the bustling area but safe to walk at night. There is a heritage walk mall beside hotel with starbucks, swensen and a few restaurant. Breakfast spread is okay. There is a spa within the hotel but seems quiet with no one around. We contacted relax spa that offers pickup from hotel which is 3mins via tuktuk.
壞過凱婷
Luxury Suite Room
Stayed in May 2024
Travel with friends
18 review
8.0/10
Very Good
Posted on Jun 13, 2024
Good services, good food good pool. Nice people nice guys~~
Response from Property: Dear value guest, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team
Guest User
Luxury Suite Room
Stayed in Jan 2023
Couples
1 review
7.0/10
Posted on Feb 15, 2023
The people who works in the hotel are one the worst that I have seen in my life. At the beginning, they confused the reservation and at the end they run in hurry due to pay an account that I had never consumed. Really, I don’t recommend the place
Response from Property: Dear Value Guest,Thank you for your comments. We apologize for the problems that you encountered during your stay. This is not the type of review that we like to see, and we assure you that we will be looking into each point that you comment. We would like to discuss your experience further so that we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Koulen Hotel Team
Leng Seyha
Four Bedroom Family Suite
Stayed in Nov 2023
Family
26 review
9.0/10
Great
Posted on Feb 27, 2024
Clean and good to sleep on
Response from Property: Dear Leng Seyha, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team
S1524L
Luxury Suite Room
Stayed in Apr 2022
Family
38 review
10.0/10
Outstanding
Posted on Jul 3, 2022
It is a good location in the city central. Near supermarket and other activities places. Recommend it to others.
Response from Property: Dear Coral Zhao, Thank you so much for you perfect reviews for your stay with us. We are delighted to hear that you were enjoying your stay with us. We hope to see you and your family again in the near future. Have a nice day. Best regards, Koulen Hotel team
Yang YiJia
Luxury Suite Room
Stayed in Apr 2022
Business travellers
63 review
7.0/10
Posted on Jun 3, 2022
I feel comfortable to take with my family and the pool is great.
Response from Property: Dear Praneth,Much appreciate to have you enjoy your stay with us at Koulen Hotel which's Good location for downtown and heritage side. We hopefully to see you and your family again. We are waiting to serve you.Best regards, Koulen Hotel Team
AnastasiiaM
Luxury Suite Room
Stayed in Feb 2025
Couples
4 review
9.0/10
Great
Posted on Mar 25, 2025
The hotel is very beautiful. The pool is beautiful, comfortable and at a good temperature. Beautiful large rooms, but the living room seems a bit empty due to its large area. Nice balcony, but the outdoor furniture is not very comfortable, it would be possible to put something better. Good breakfast, very friendly staff, ready to help with any question. Cleaning is so-so, the plumbing was not washed at all, an empty toilet paper roll was found under the bedside table, once they did not put water. Not enough forks / spoons / knives in the kitchen. Not bad SPA, reasonable prices, even for some services cheaper than in good massage parlors in the city, but the interior design is a little below the level of the hotel.
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Response from Property: Dear AnastasiiaM, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Omnot Heang
Lihe
Three Bedroom Family Suite
Stayed in Nov 2024
Family
1 review
9.5/10
Amazing
Posted on Jan 4, 2025
You have to walk a little from Pub Street and the Old Market. *It's about 10 minutes. It may seem far if you have small children, but it's actually not that far. There aren't many restaurants around, but there were burger shops and other delicious places. There was a store nearby where you could buy beer, coke, etc. The pool was nice.
Original TextTranslated by Google
Response from Property: Dear Lihe, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Omnot Heang
Fudongmei 🦩
Luxury Suite Room
Stayed in Nov 2024
Solo travellers
10 review
9.5/10
Amazing
Posted on Dec 14, 2024
The hotel is very distinctively decorated and has a beautiful swimming pool. The location is very good. There are delicious restaurants, coffee shops and juice shops a few minutes south. This hotel is especially suitable for four people to travel. There is a large living room for entertainment together, and it is close to the swimming pool. The balcony has a beautiful view. The one-bedroom and one-living room I stayed in this time is close to the road. The night in Siem Reap is very quiet and basically did not affect my sleep. The breakfast is delicious. I like cream tomato soup and coconut milk sago very much. The downside is that the bath water is hot and cold. There is an induction cooker and a microwave in the room, but there is no washing machine that tourists need.
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Response from Property: Dear Fudongmei , Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Omnot Heang
Guest User
Two Bedroom Suite
Stayed in Sep 2024
Family
2 review
10.0/10
Outstanding
Posted on Oct 6, 2024
The room is comfortable and suitable for a large family. The service is also very good. A hearty breakfast
Original TextTranslated by Google
Response from Property: Dear value guest, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team
Anonymous User
Two Bedroom Suite
Stayed in Jan 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Feb 20, 2024
The two-bedroom suite is quite good, with a large living room and separate bathrooms in two rooms. The service and staff are very nice, and the front desk will provide a map of the core area. It is also very convenient to get to other places in Siem Reap, basically within 10 minutes.
Original TextTranslated by Google
Response from Property: Dear Value Guest, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team
Guest User
Luxury Suite Room
Stayed in Nov 2023
Family
1 review
10.0/10
Outstanding
Posted on Dec 11, 2023
All the staff were friendly and the breakfast buffet was delicious. I had a great time in a clean facility. Access to major tourist attractions such as Pub Street was also good.
Original TextTranslated by Google
Response from Property: Dear Value Guest, Thank you for sharing your feedback regarding your stay! We are glad that you are enjoying our hotel. Thank you for your kind words. We are continually trying to improve the variety and quality of service that we offer. Thank you for staying at the Koulen Hotel and we hope that you will consider staying with us again near future. Best Regards, Koulen Hotel Team
조용규 Pastor Cho
Luxury Suite Room
Stayed in Jun 2022
Family
4 review
10.0/10
Outstanding
Posted on Jul 26, 2022
This is the first time I have been assigned a room this large while traveling with my family. Facilities Service Breakfast Pool I like them all The day before, I stayed at the J7 Hotel located right in front of the hotel at a higher price, but I was very disappointed. There were no guests at all, so it looked like a ruin, but here Kullen was very good. I want to come again
Original TextTranslated by Google
Response from Property: Dear Value guestGreeting from Koulen Hotel.Thank you so much for your best review. We are really appreciate that you were enjoying your holiday with us. Please share these with your friend. We are waiting for your returning. We wish you all the best. Have a great day.Best regards, Koulen Hotel Team
Guest User
Luxury Suite Room
Stayed in Oct 2022
Other
24 review
7.0/10
Posted on Nov 23, 2022
Book a double bed/twin room, go to the hotel to choose a twin bed, and tell that there is no room, or you have to charge an additional 35 US dollars to get a room. After communication with Ctrip, you will be charged an additional 25 US dollars to change to an ordinary twin room. It feels a bit deceitful. In other respects breakfast, the service is OK.
Original TextTranslated by Google
Response from Property: Dear Value Guest. Greeting from Koulen Hotel.Thank you so much for your time leaving us your feedback. According to your reservation is double/twin room ( upon request ). On that period we do not have a Luxury twin room. So we charge you only 25 USD to upgrade you to Three Bedrooms Suite with original twin bed. It is an expensive unit that we had offer you with the special price to upgrade into with your request. Finally, please kindly apologize us for these inconvenience for your stay. Best regards, Koulen Hotel Team