Village Hotel Bugis by Far East Hospitality Guest Reviews
4.2/5
Very Good
839 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.2
Cleanliness4.2
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All reviews(839)
Positive reviews(789)
Reviews with photos/video(248)
Easy to get around(101)
Large rooms(81)
Close to metro(59)
Loved the view(36)
Convenient for shopping(35)
Tasty food(19)
Great swimming pool(15)
Has rooms for families(7)
Negative reviews(50)
Guest User
Deluxe Room
Stayed in Dec 2024
Couples
26 review
3.5/5
Posted on Jan 30, 2025
I'm disappointed with my stay this time. Been here a few times but this time is the worst.
First room has TV which cannot work properly. I asked for change of room. Even after the techinician came, nothing improved.
TV in the second room was alright but the toilet has urine smell. I used the bidet spray to clean the shower area but still urine smell was there. So it must be in the toilet bowl area and the floor below the sink.
Time was already wasted since check in.
I could not even get my rest.
Then when i want to rest on the bed, there was stain on the pillow case.
I called hsekeeping and reception, no one answered
Only thing is good is Breakfast.
Sky Aero Bar
Deluxe Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Jan 2, 2025
We stayed for a night for NYE. Good a room facing the fireworks. Location is good with plenty of shopping, cafes and restaurants.
Gym was ok. Only one treadmill. The water tank was empty and I called the receptionist thrice to top up the water but no one came....
Rich Gojes
Deluxe Room
Stayed in Nov 2024
Family
1 review
3.2/5
Posted on Dec 16, 2024
Been here last year and the staff are perfectly friendly. This year is different from the previous year and I really don't like how the receptionist entertains us.
The administrator should take care of the windows. It seems like the windows are not being taken care of.
The food is the same. Super delicious and has plenty to offer. Keep this thing up.
ilk
Superior Room
Stayed in Nov 2024
Family
15 review
4.5/5
Great
Posted on Dec 10, 2024
The hotel room was nice and spacious. Location is perfect for a walk, shopping and many other amenities. There are many varieties of food. We had an enjoyable stay at Village Hotel Bugis.
Sadbiah
Family Room
Stayed in Oct 2024
Family
3 review
4.0/5
Very Good
Posted on Nov 26, 2024
The hotel stay was very nice and pleasant. We had a really relaxing stay. The cleanliness of the room was great and their staffs were friendly and welcoming. What I like the most was the location of the hotel as it was very convenient and accessible to popular tourist spot and cafes. The view from the room our room was nice as it overlook the city area. Will definitely come back again.
ayu03
Superior Room
Stayed in Oct 2024
Solo travellers
28 review
4.2/5
Very Good
Posted on Nov 30, 2024
It was an old but well managed hotel.
Like most American hotels, there are few lights and it is quite dark at night.
The location is close to the train station, buses, and tourist attractions, so I think it is a well-located hotel.
mishha
Superior Room
Stayed in Sep 2024
Couples
8 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Oh well Me and my hubby have a very awesome stay the surprise decoration for the birthday celebration and the service that I got from the staff were tremendously nice with the complimentary birthday cake .Thank you so much for the services credit to the staff Shobana and Dina
Response from Property: Dear Valued Guest,Thank you for your time and review of your recent stay.We appreciate your kind feedback and looking forward to welcome you back soon.Your kind comment of Sobana and Dina makes their day.Live Like a Local- Eat. Play. Explore.The Management
Aishah AF
Superior Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Nice place and very near arab street and masjid sultan, especially for muslim traveller
Response from Property: Dear Valued Guest,It is great to hear that you had a first class stay with us! Your kind comments and feedback are greatly appreciated. We will continue to improve our products and services.Looking forward to welcome you back soon!Live Like a Local- Eat. Play. Explore.The Management
Nur Shafiqah
Superior Room
Stayed in Sep 2024
Solo travellers
4 review
4.7/5
Amazing
Posted on Oct 14, 2024
Love the location, the room was nice, service was also great! Got the smoking level and they sprayed my room as per request :) Got bidet!!!
Response from Property: Dear Valued Guest,Thank you for your time and review of your recent stay.We appreciate your kind feedback and looking forward to welcome you back soon.Live Like a Local- Eat. Play. Explore.The Management
this is donne
Superior Connecting Rooms
Stayed in Aug 2024
Travel with friends
4 review
3.5/5
Posted on Oct 5, 2024
pros:
> location - few min walk from Bugis MRT
> service - the staff who assisted us during the check in handled the situation well despite the challenges and misunderstandings
> acceptable cleanliness- rooms and amenities are bit old but seems still ok
> delicious welcome apples at the front desk
cons:
> not the cleanest but tolerable. the ground floor always smells like cigarettes whenever we arrive at night.
> check in is not allowed if the main guest hasn’t arrived even if the guest checking in was declared in the booking. find this a bit unreasonable cos in our case, we’re arriving separately. my friend arrived first at the hotel while me, as the main guest, suddenly needed to run some errands first. my friend ended up waiting at the lobby instead of being able to rest inside our booked room
> there’s a chance the actual room booked is not available. we booked connecting rooms cos we’re a group of 4. upon check in, the room was not available. we were given options to either get free breakfasts or get 1 free breakfast then transfer to the actual booked room the next night. we chose the latter cos we find moving to another room inconvenient.
> breakfast - we didn’t like the varieties that much - few meat options
> not the hotel’s fault but the walk to and from Bugis MRT could sometimes be a challenge cos there are some rats running around at night. we needed to run instead of just walking whenever we pass by that area. hahaha
Overall, was still a good stay. just not sure of the 4-star rating. May still consider booking again if the price will be lower. hehe
Response from Property: Dear Valued Guest,Thank you for your time to provide us feedback of your recent stay.We apologize for any inconvenience caused of your room reservation upon arrival. Please do not hesitate to contact us should you require any further assistance.We remained at your service.Live Like a Local- Eat. Play. Explore.The Management
Anonymous User
Superior Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Very great location, hotel staff very friendly, tried using the gym very good equipment no one there. The room is very spacious and clean. Definitely worth the price
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience with us. Your kind words motivate our team to continue delivering the best service possible.We look forward to welcoming you back soon!Live Like a Local- Eat. Play. Explore.The Management
L@DyK|LLeR
Superior Room
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Nice hotel. Very convenient. Easy access to restaurant. Really enjoy my stay at Village Bugis
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience with us. Your kind words motivate our team to continue delivering the best service possible.We look forward to welcoming you back soon!Live Like a Local- Eat. Play. Explore.The Management
fath abdul
Family Room
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Sep 1, 2024
Check in was fast and easy at level 3. Receptionist well mannered and responds well to our requests.
Room was spacious and layout is well planned. No robes and room slippers at level 14. Breakfast was amazing. Staffs were at our service and polite. Check out was also smooth and no queue.
Response from Property: Dear Valued Guest,Thank you for your time to review your recent stay with us.You kind comment are greatly appreciated. We hope to see you soon !Live Like a Local- Eat. Play. Explore.The Management
Guest User
Deluxe Room
Stayed in Aug 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Oct 1, 2024
Generally, nice stay, the location is pretty convenient and the environment not too bad
Response from Property: Dear Valued Guest,Thank you for your kind comment of your recent stay.We hope to welcome you back in the near future!Live like a Local- Eat. Play. Explore.The Management
Guest User
Superior Room
Stayed in Jul 2024
Solo travellers
2 review
3.2/5
Posted on Aug 22, 2024
I have paid for a non-refundable booking for 2 nights but due to a sudden work commitment, I had wanted to bring forward the dates of my stay (keyword: not CANCELLING).
So I proceed to make a date modication request via app (with extra fees paid) but was REJECTED TWICE by the hotel. Hotel was pushing for additional charges and made this modification very difficult. So there you go, negative impression made prior to the trip.
On the day of trip itself, check in was smooth with no queue, which was expected as I have checked in late due to the earlier stated work commitment.
Upon checking in, I was unimpressed by how dated the room was but was too tired to bother much about it. Decided to opt for the in room dining service, which I regretted. I ordered my food around 1840-ish and chose the 1900-1930 (ASAP) timeslot. Food arrived close to TWO HOURS LATER with no service recovery.
THAT'S THE NAIL TO THE COFFIN.
Some positive notes: Although dated, room was clean and spacious. Breakfast is halal certified. Stunning sunrise view. Great location with many halal food and shopping options within close vicinity.
If you're expecting top notch hotel quality service, skip this hotel and consider other nearby hotels instead (i.e: Park Royal Collection).
Response from Property: Dear Valued Guest,Thank you for your feedback of your recent stay.This is definitely not our service standard which we would like to provide to all our guests, please do not hesitate to reach out to us for any further assistance.The cancellation condition is applicable from your booking platform. Alternatively, you may book direct with us for more flexibility.Live Like a Local- Eat. Play. Explore.Thank youThe Management