2-Star Hotels in Alor Setar

The room was not big but is ok for 3 adults to stay. The problem was the washing basin was not located inside the toilet but beside the bed. And the table between the two beds was very small and was accupied with a room telephone. There is no slippers and only one not big table in the room.

Services and environment this time is acceptable and satisfy

Good, nice room with affordable price. No need to worries about parking too.

the hotel room quite spacious and the bed is comfy. The facilities are nice. but the room’s wall is not soundproof so you can hear people walking, talking, laughing and etc outside of your room.

Good 1. Love their calm and old colonial style buildings . 2. Hotel staffs was polite and helpful. Not good 1. Hotel amenities was really old . Some of their chairs inside the rooms was broken . 2. Hotel breakfast buffet too little options .

The room is clean but small for twin bed. Very little space to solat. Not suitable for elderly because no lift provided. Steep stairs and need to be careful if traveling with kids.

The hotel located behind entrance aman central..meaning u just cross the road to aman central.the room is ok..budget hotel.

Initially, we came to Alor Setar for a day trip, not planning to stay overnight. We couldn't make it back in time, so we booked through Trip. The day we arrived was during Eid al-Fitr, so it was very crowded. We saw this hotel had a reasonable price, but didn't realize it was self-check-in. It was late in the evening, and we were exhausted from taking the bus to the hotel. The first thing that shocked us was that it was self-check-in. As a Thai person who can speak a little Malay, I felt like I was in trouble. I had booked a room, but how was I going to check in? I also needed to use the restroom, so I walked to a convenience store and asked if there was a restroom at a clinic. I managed to get through that, and then went back to check in, but it was impossible. I tried calling, but no one answered. Luckily, a Malaysian person of Chinese descent helped us. They helped us contact someone, and that's how we got into our room. If it weren't for that Malaysian person, how would we have gotten in? We had already paid. Once inside, the room didn't have many amenities: air conditioning, a TV, two bottles of water, tissues, and a towel. The room was clean, but there was some noise disturbance. It was good that during check-out, I messaged them saying I wanted to check in a little late because I was afraid I wouldn't make it out by noon. Finally, after trying to call, I got my $50 deposit back. There's also a $10 tourist tax here. Here's what I would recommend to the hotel: 1. If you are looking for a self-check-in service... 1. You should mention on the cover of the trip that it's self-check-in, because sometimes customers don't read it or confirm that they want self-check-in. 2. Since it's self-check-in, it should be priced affordably. We went to Penang last year and the reception staff were excellent. We just handed over our passports and checked in immediately, it was fast. The facilities were more extensive, it was closer to more tourist attractions, and the price was cheaper. 3. The check-in kiosks should have other languages ​​besides English, Malay, and Chinese. Thai should be included because Thailand is close to Malaysia. 4. There should be an emergency button to contact staff, indicating how long the waiting time should be. I also recommend having restroom facilities for guests. 5. There should be signs guiding the check-in process in steps (1, 2, 3, 4). P.S. For tourists, hotels are a service industry. There should be at least one staff member on duty to provide assistance in case of emergencies. We understand that hotels want to save on staffing costs, so they have to cut corners in this area. However, for a hotel to be a service industry, safety is paramount. For us, we are grateful for this incident, as it has taught us to improve our language skills—not just spoken language, but readable language—because the world is changing. However, having staff is still reassuring.

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This was my first time staying at a hotel in Alor Setar alone, and overall it was good. I would definitely use this hotel again if I have the opportunity.