3-Star Hotels in Norfolk

The room smelled moldy as soon as I opened the door, and there were food residues on the carpet. The most important thing was that the pillow seemed to have not been changed for a long time, and there was a strong smell of hair oil, and the whole bed was filled with this unpleasant smell. I couldn't sleep well all night! I have stayed here several times, and this is the first time it smells so bad!!!

We stayed for a night. The beds were comfy and room was clean. Staff was very nice! Would stay again when we do our trips to Norfolk.

I had items stolen from my room after the first cleaning. There has been zero promises kept and zero engagement now 6 days after the incident. Mgmt promised an investigation and calls. I didnt get calls. I had to seek out the GM of the hotel. When I finally spoke about my issues, I was asked what it would take to make me satisfied. I told the mgr if they removed 50% of the cost of the stay, that would satisfy me. It has now been 4 days since my conversation with mgmt, and I still have not been contacted back by the hotel mgr. No calls, no emails, no follow up. I have now had to place the entire charge on hold and refuse to pay, as Delta Hotel by Marriott at the Norfolk Airport location has no idea how to settle a dispute with a sticky fingered room cleaner and an upset guest who simply wanted their items back.

The room is a bit old, relatively comfortable, and the equipment is OK. Breakfast is also OK, and there is no taste after three days of staying.