3-Star Hotels in Norfolk

I had items stolen from my room after the first cleaning. There has been zero promises kept and zero engagement now 6 days after the incident. Mgmt promised an investigation and calls. I didnt get calls. I had to seek out the GM of the hotel. When I finally spoke about my issues, I was asked what it would take to make me satisfied. I told the mgr if they removed 50% of the cost of the stay, that would satisfy me. It has now been 4 days since my conversation with mgmt, and I still have not been contacted back by the hotel mgr. No calls, no emails, no follow up. I have now had to place the entire charge on hold and refuse to pay, as Delta Hotel by Marriott at the Norfolk Airport location has no idea how to settle a dispute with a sticky fingered room cleaner and an upset guest who simply wanted their items back.

The room is a bit old, relatively comfortable, and the equipment is OK. Breakfast is also OK, and there is no taste after three days of staying.

The staff was nice but hotel was not in good shape. We were coming to this city to see our daughter’s school function. Then the tropical storm hit, and the event was cancelled. I tried to cancel 48 hours in advance but they did not allow. I even asked if we could just get a rain check and use it when the event was ti be rescheduled 4 weeks later. They said no. Like I said though, the staff was very nice.