4-Star Hotels in Geneva

The hotel service was excellent, and they even had a French receptionist who spoke fluent Chinese, having lived in China for many years. It felt like the front desk was very friendly towards Chinese guests. The hotel also provides an electronic public transportation pass, allowing free use of the metro, buses, boats, and inner-city trains. It's super convenient to explore Geneva with just one ticket, and the bus stop is right outside the hotel, with direct routes to the city center.

Our stay became more memorable and comfortable because of the warm welcome by Isaac and Pauline. They are both accommodating, hospitable, friendly, and generous. More than the place, which was great by the way, the people made our stay more special.

The hotel was decent, and it had air conditioning. When I booked, breakfast wasn't included, but there's a big Coop supermarket right outside the hotel, which opens at 7 AM. Their bread is delicious and baked fresh daily. You can grab some milk and bread for breakfast. The supermarket also sells other things. The hotel room was fine, and the bathroom/washroom was relatively spacious and clean. I stayed for two nights and found it to be pretty good. Lake Geneva is just a 10-minute walk from the hotel, and the surroundings are lovely. Definitely recommend.

Swiss hotels are relatively expensive due to limited space, but this time, because my trip was longer, I booked a slightly larger double room with a view of the Jet d'Eau. From my room, I could see the fountain and the beautiful old buildings in the surrounding square. The room had three windows, which were very bright when open. My room also had a small luggage compartment. The hotel was very clean, and there was bus number 10 nearby that goes directly to and from the airport. However, you need to bring your own basic toiletries as they are not provided. It's a short walk from the city center, but not too far. There's a Burger King nearby, but for something better, you need to go to the train station where there's a Chinese restaurant; the food is decent. The hotel floors are wooden, which felt cleaner than carpet. Considering the high cost of living in Switzerland, this hotel is quite good value and worth recommending.

The hotel's location is truly unbeatable. It's just a 15-minute drive from the airport, directly across from a Coop supermarket, and right next to a light rail station, making getting around incredibly convenient. They even thoughtfully provide a Swiss transport card, which saves a lot on sightseeing around the city. The room was clean and comfortable, and despite facing the main street, the window insulation was excellent, ensuring a great night's sleep. The downsides are that the elevator is a bit narrow, so with large luggage, you can probably only fit two people. Also, to get to the elevators on the first floor from the check-in lobby on the ground floor, you have to go up a few stairs, meaning you have to carry your luggage yourself, which is a peculiar design. Furthermore, with many guests, rooms aren't available until 3 PM, so if you arrive early, you'll have to wait in the lobby. Breakfast is classic European style; there aren't many hot dishes, but the cold cuts selection is abundant, including smoked salmon and air-dried beef. They even offer strawberries and kiwi for fruit, which was a pleasant surprise. Overall, it's a good place.

Overall, my stay at this hotel was fantastic! The location is excellent, making it super convenient for getting around. The room was clean and tidy, with a comfortable layout, and the bedding was so soft I slept like a baby. The toiletries were comprehensive, and the hygiene details were impeccable. The front desk staff were incredibly warm and attentive, handling check-in and check-out efficiently. It offers great value for money, and my overall experience was top-notch. I'll definitely choose this place again for my next trip!

I was drawn to this lakeside hotel and stayed here for three days, but I definitely won't be coming back. Here's why: 1. **Lake View:** While the hotel is near the lake, many private residences fence off the shoreline. You have to walk quite a distance to actually get close to the water, otherwise, you're just looking at walls or seeing the lake from a high vantage point. 2. **Breakfast:** It was awful! Awful! Awful! Seriously, don't bother buying it! Especially when they offer a 'discount' at check-in – absolutely do NOT buy it! It's not worth it and you can't get a refund! They make you sign a paper, and it's a very strict policy. Do not buy it, seriously. There's a big supermarket downstairs where you can easily grab some fruit, yogurt, and bread, which is far more than enough. 3. **Service Attitude:** Apart from a decent check-in on the first day, the service was terrible! And get this – when I tried to cancel my breakfast, they automatically checked me out! The next day, someone just opened my room door without knocking! I spoke up from inside, which startled them, and a few minutes later they claimed they were just cleaning. But I hadn't checked out, and I had a 'Do Not Disturb' sign on the door! I strongly suspect they were trying to steal something and then colluded with the hotel to pretend it was a cleaning service. How else could they have 'checked me out' by default when I hadn't returned my room card or gotten my deposit back? There was no official checkout process! And they were completely unreasonable about it! They actually believed that canceling breakfast meant I was checking out! What kind of logic is that?! And they were unwilling to offer any compensation! Even with Trip.com customer service intervening, they remained rigid, sticking to their 'unreasonable' rules. If you have other options, absolutely do not stay here! 4. **Regarding the transport card:** You have to actively ask for it; if you don't, you won't get one. Unlike other hotels I've stayed at, they don't proactively email you or provide it in advance. Don't come! Don't come! Don't come! (That's three times, emphasizing its importance). It's not worth it. Don't come here; it will make you unhappy and severely impact your travel experience.

I spent two days at this hotel. I liked the location near the lake,the interesting design,and the delicious,varied breakfasts. The only thing that slightly detracted from my experience was the check in process: no one helped me with my luggage,and I am young petite woman. I had to carry my luggage to my room myself,and this was the first time I encountered such a situation in 27 countries. Overall ,everything was excellent,but I would have preferred a more attentive staff. I highly recommend this hotel.

Beautiful, with a typical European style, not super modern, but very clean. The front desk staff were very friendly. Valet parking is available for 45 CHF per day. Breakfast is a Western-style meal with ham, salad, yogurt, etc. It's a semi-buffet, with some items needing to be ordered. The location is excellent, right in the city center, and within walking distance to everything. Facilities: It's an old hotel, not new, but clean. Cleanliness: Very clean, though you might notice the woody smell of an old building. Service: The service was great.

Although I had bed bug bites and was uncertain whether I had gotten it in the hotel or the hotel before, there was no proper procedures, only a “it has not happened before” and an alleged check by a private hire. Although its likely to be from the hotel before, there was no attempts at remedy or assistance, which leads me to believe that customer service may not be the strength of the hotel. It was otherwise a good hotel, which would have garnered higher ratings if they were to treat certain problems more seriously. (There was also a stoppage of water during my stay which was by no means the fault of the hotel, but during that time, maybe water could be provided by the hotel for if customers do have the needs)