To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.6
Service8.7
Cleanliness8.8
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All reviews(128)
Positive reviews(35)
Reviews with photos/video(8)
Awesome stay(8)
Easy to get around(8)
Delicious breakfast(7)
Close to train station(5)
Convenient for shopping(4)
Negative reviews(1)
FBTN
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Mar 2025
Family
2 review
9.5/10
Amazing
Posted on Apr 12, 2025
Very friendly place except no gym in the building. Clean and well organised.
Alireza Bakhtiari
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Aug 2024
Other
6 review
7.5/10
Posted on Sep 24, 2024
Excellent location...
Excellent breakfast....
But rooms need to renovation...
Amella
Superior Twin Room
Stayed in May 2024
Travel with friends
2 review
8.5/10
Very Good
Posted on Jul 9, 2024
The Hotel was not bad.
Good service. Not far from old town.Did have a pleasant stay
jamie
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Apr 2024
Travel with friends
14 review
10.0/10
Outstanding
Posted on May 9, 2024
Very convenient place to stay,walking distance from main train station and near to shopping street and a lot nice restaurants nearby
Guest User
Superior Double Room
Stayed in Apr 2023
Solo travellers
9 review
10.0/10
Outstanding
Posted on May 23, 2023
Good breakfast. Close to the tram station and railways station. Very Clean room and fast wifi. Staffs are helpful.
Guest User
Executive Room with Sofa Bed
Stayed in Aug 2023
Couples
6 review
7.5/10
Posted on Oct 3, 2023
Disappointing stay. I had paid for an executive room with river view but only got a room facing the other side with a huge building in front of me instead. The hotel said that they had not received the information and the hotel was fully booked. It was not a big deal but I paid extra for the view and ended up with a standard room with some free sodas and amenities. I felt cheated.
No Wi-fi for 1.5 days for my 2-night stay. Unacceptable
Plus points: Staff was nice, both at the reception and housekeeping. The room was spacious and clean
I had better experience with other Novotel hotels before but will not return to this one.
Tanit Virunkitkoson
Superior Twin Room
Stayed in Dec 2023
Family
17 review
10.0/10
Outstanding
Posted on Jan 24, 2024
Location and staff are the best.
Guest User
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Mar 2025
Solo travellers
15 review
9.5/10
Amazing
Posted on Apr 15, 2025
The hotel is very close to Petite France, and is surrounded by the downtown area for shopping. The room is quite large, the bed is very comfortable, and there is always only one person at the front desk who needs to queue up
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mi55Minnie
Superior Twin Room
Stayed in Mar 2025
Travel with friends
16 review
6.0/10
Posted on Apr 23, 2025
Novotel is full of bad points...even worse than the ibis next door! (Accor Gold Card or above members in China🤣)
There is a shopping mall downstairs, but it is very inconvenient to take a taxi to move luggage.
The hotel elevator obviously feels unstable.
The hotel twin room, each bed is pitifully small! Only about 80 cm.
The hotel did not prepare bottled water, slippers and other supplies.
The phone in the hotel room cannot dial the service desk.
The breakfast was delivered to the room, but it was not delivered on time even after telling the front desk the night before, so I had to call again in the morning to urge!
The hotel bedding is not clean enough and not very comfortable.
The trash can was placed at the door, and the cleaning staff took it away directly. I went to the front desk to ask for a new trash can. The front desk said that no one cleaned it at night and there was no trash can... (It is true that French is not good, but English communication is not smooth)
This may also be the most bad and weird hotel I have ever stayed in. The hotel under Accor😵💫 is just a fake low-end Novotel.
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samoye2009
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Mar 2025
Family
5 review
10.0/10
Outstanding
Posted on Apr 3, 2025
Located in a large shopping mall, it is convenient to eat and feels like being in Singapore, very lively. Not far from the attractions, the service is warm and thoughtful, very good.
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Guest User
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Jan 2025
Family
20 review
10.0/10
Outstanding
Posted on Feb 9, 2025
Very close to the train station, two or three minutes walk, the room is large, there are no slippers and toothbrushes, the hotel facilities are a bit old
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Guest User
Superior Twin Room
Stayed in Apr 2024
Travel with friends
61 review
9.0/10
Great
Posted on Aug 5, 2024
The hotel is close to the center of Strasbourg and within walking distance of the main city attractions. The rooms are small but clean and the breakfast is good. It has basically everything. It is a cost-effective hotel.
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Jiuaiqulvxing
Superior Room-1 Double Bed and 1 Single Sofa Bed
Stayed in Apr 2024
Couples
101 review
9.7/10
Amazing
Posted on May 13, 2024
The room is quite big, not far from the scenic spot, there is a large shopping mall downstairs, and it is also close to the train station. The minor disadvantages are that the air conditioning does not cool, and the breakfast is not very delicious. Strasbourg is really a beautiful city
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Haitangdiniang
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Sep 2024
Travel with friends
41 review
9.7/10
Amazing
Posted on Dec 27, 2024
The location is very good. Just downstairs you will reach the city center, which is very suitable for city walk. The hotel breakfast is also very rich and the waiters are also very nice
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Marco max
Classic Room-1 Double Bed and 1 Double Sofa Bed
Stayed in Jul 2024
Family
11 review
10.0/10
Outstanding
Posted on Sep 11, 2024
Nothing to complain about, good as it is. Central and comfortable, good breakfast