202/210 Elizabeth St, Surry Hills, New South Wales, 2010, AustraliaView Hotel Details
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202 Elizabeth Guest Reviews
4.5/5
Great
69 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(69)
Positive reviews(20)
Reviews with photos/video(9)
Great location(9)
Awesome stay(7)
Great service(6)
Negative reviews(1)
Stephan
The Surry Room with King Bed
Stayed in Feb 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
what a great hotel, small, but super clean, friendly staff and great location.
Response from Property: I will pass you feedback on to the team they work hard to make sure your stay with us is as memorable as it can be.
Guest User
The Sussex Room with King Bed
Stayed in Jul 2023
Couples
5 review
5.0/5
Outstanding
Posted on Jul 29, 2023
Super nice and new hotel
Staff here are helpful and friendly
They will offer the hot coffee ( latte etc ) at hotel lobby
High recommended
Response from Property: Thank you for your positive review! We're thrilled to hear that you had a super nice experience at the new hotel. It's great that the staff was helpful and friendly, and the offer of hot coffee in the lobby added to your enjoyment. We appreciate your recommendation and look forward to welcoming you again in the future!
Anonymous User
The Lizzy Suite with King Bed
Stayed in Jun 2023
Solo travellers
6 review
4.7/5
Amazing
Posted on Aug 5, 2023
Close to China Town and close to train /bus stop,convenient transportation
Response from Property: Thank you for sharing! It's great to hear that the hotel's proximity to China Town and its convenience to train and bus stops made transportation easy for you. If you have any more feedback or if there's anything else you'd like to share, feel free to let me know!
Anonymous User
The Surry Room with King Bed
Stayed in Jul 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 30, 2024
The two front desk staff were very friendly and took the initiative to lead us to the room, told us how to use the main facilities, and tried their best to meet our requests for toiletries. The room was newly decorated, clean and tidy. The location is excellent, and the central station is a few hundred meters away. The only drawback is that the room is too small, and the table for the kettle and tea cups is too small. I am worried that the bottles and jars on it will fall down!
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Guest User
The Surry Room with King Bed
Stayed in Jun 2024
Solo travellers
2 review
3.5/5
Posted on Jun 18, 2024
The shampoo and conditioner in the room are so tightly locked that you can't squeeze them out. If you don't want to give them away, why not lock them up so tightly?
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Response from Property: This does sound inconvenient and we are very sorry that you are having trouble using your shampoo and conditioner. We will immediately report this issue to the relevant departments to ensure that improvements can be made for future guest stays. We apologize for the inconvenience and appreciate your feedback. We hope to have the opportunity to provide you with better services and look forward to your visit again
Guest User
The Surry Room with King Bed
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Very cozy and modern hotel, with a beautiful design of the rooms. Breakfast with organic products, freshly squeezed juice and delicious coffee. Large selection in the mini-bar. Located near the train station (maximum 10 minutes with suitcases, the nearest large Coles supermarket is also 10 minutes away), there are many cafes in the area. Entrance to the hotel by electronic cards, no strangers, 24-hour reception. The room is quite spacious and clean, they clean well, soap and toiletries with an awesome aroma. Plenty of towels, excellent water pressure. There is an elevator, a terrace on the top floor. It is quiet at night, no extraneous sounds disturb. The staff is extremely friendly, our Russian card, of course, did not work, they laughed, said that if anything, they will take cash for additional services (like a mini-bar).
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Response from Property: Thank you for your wonderful review! We’re delighted to hear that you enjoyed our cozy and modern hotel, along with the room design and amenities. It’s great to know you appreciated our breakfast with organic products, fresh juice, and coffee. We strive to provide a safe and welcoming environment, and we’re glad our friendly staff made your stay more enjoyable. We hope to welcome you back in the future!
Stephen
The Surry Room with King Bed
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Booked for 10 nights, the hotel is in a great location, the rooms are very clean and beautiful, the price is reasonable, overall I am very satisfied!
It should be my designated hotel in Sydney, Australia in the future.
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Response from Property: We felt like part of the family when you left, we loved having you with us and hope to see you again soon
Guest User
The William Room with King Bed
Stayed in Dec 2023
Couples
2 review
2.5/5
Posted on Dec 6, 2023
This is the first time I’m writing a review. Let’s talk about the advantages first: the location is very close to shopping places, both QVB and Surryhills shops are not too far away, and Citywalk is more convenient. It's great that you can connect your mobile phone to watch YouTube in the room. Breakfast includes croissants and coffee. The shower gel scent is okay.
Disadvantages: When we arrived in Sydney, we stayed at Capella and Four Seasons. Except for the poor service (after experiencing it for ten days, we found that there is almost no service in Australia), everything else was very good. I wanted to experience a local small hotel in Australia but ended up skipping the giant one. thunder! ! There was no help with luggage when we arrived. The guy who checked in spoke very fast and seemed to want to finish immediately. He didn't want you to hear clearly. Then there was no welcome wine or anything like that mentioned in the Little Red Book, and there was no Spring water in the room. There was only a bottle of faucet water in a glass bottle, which also felt very dirty. The bottle had not been washed, and there were no slippers. We booked the penultimate room with a balcony on the 4th floor. When we opened the door and walked in, it was extremely hot and smelled great! The newly renovated smell is still very off-putting, and the balcony faces the road and the train... it's very noisy! There were also crickets chirping all night... Of course it doesn't matter if you sleep well, but as a slightly more sensitive person, I couldn't sleep all night and was really speechless. Fortunately, I went to find another tall guy the next day to help coordinate changing to a room not facing the road, and I fell asleep the next night. But I don't know if they didn't clean the room I changed to. The sheets, bath towels and bathrobes were all stained. It's so hard to comment that I just posted pictures. The air conditioner is Daikin and will change the temperature on its own. I got up and changed the temperature 4 times in one night. When it was set to 22 degrees, it would automatically jump to 17 degrees and then blow on your head! Also, the distance between the bed and the TV is very narrow. I was knocked unconscious when I turned off the air conditioner at night. The most inconsistent place I have ever stayed in in my life. In short, I don’t trust Xiaohongshu anymore. The rating on booking at that time was also 9 points high. I don’t understand how it was done. It’s 700 Australian dollars for 2 nights. You can make your own judgment.
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Response from Property: Thank you for your detailed review. We appreciate your positive comments on the hotel's location and room amenities. We apologize for the service and room issues you encountered. Your feedback is crucial, and we will thoroughly review and improve to ensure a better experience. We hope to have the opportunity to welcome you again in the future.
コツ
The Surry Room with King Bed
Stayed in Sep 2023
Travel with friends
4 review
4.5/5
Great
Posted on Sep 14, 2023
The inside of the hotel was beautiful and the breakfast was delicious ☺︎
The hotel staff was also kind and easy to express my requests!
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Response from Property: Thank you for the wonderful review! We're delighted you found the hotel clean, enjoyed the delicious breakfast, and appreciated the helpfulness of our staff. We look forward to welcoming you again! ☺︎
PINGWU7777
The Surry Room with King Bed
Stayed in Sep 2023
Couples
3 review
5.0/5
Outstanding
Posted on Sep 18, 2023
Booked for 6 nights. The hotel has a sense of design and is very warm. The breakfast is also very good. It is clean and sanitary. The service attitude at the front desk is also very good. Transportation, subway, shopping and dining are all very convenient. Will visit again next time.
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6/7
Response from Property: Thank you for your review! We're delighted you enjoyed the hotel's design, warmth, excellent breakfast, cleanliness, and friendly front desk service. It's great to hear that the convenient location for transportation, shopping, and dining met your expectations. We look forward to welcoming you back on your next visit!
CHRISaichixiaoxiaosu
The Surry Room with King Bed
Stayed in Feb 2024
Couples
6 review
4.5/5
Great
Posted on Mar 5, 2024
The location is very convenient, just near the Central Station and Chinatown, surrounded by business districts. Highly recommended
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Response from Property: Thank you for taking the time to provide feedback, we love that we are centrally located to so many wonderful attractions. See you soon
Guest User
The Surry Room with King Bed
Stayed in Feb 2024
Family
4 review
4.7/5
Amazing
Posted on Feb 13, 2024
Convenient location. But breakfast is too monotonous. Only cake croissants. Coffee juice and fruit. I asked the waiter if there was anything salty? He said you could put some salted butter on it.
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Response from Property: \We are sorry that the breakfast was not up to your standards, we offer a light continental breakfast as there are many great cafes in the area that specialise in breakfast. I sincerely hope that based on your other feedback you will consider staying with us again
Foodiewm
The Sussex Room with King Bed
Stayed in Aug 2023
Family
1 review
3.5/5
Posted on Sep 3, 2023
This time in Sydney, we stayed at the 202 Elizabeth Hotel on the left! The hotel has 6 floors! Close to China Town and Central Train station! It only takes 5 to 8 minutes to walk, which is super convenient! And you can enjoy the minibar for free during your stay 😚😍! The hotel also provides QR code for mobile phone projection, so you can watch Netflix/YouTube at any time🤪🥹! The hotel also provides simple pastery and yogurt for guests to enjoy from 7am to 10am every morning😍😍
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Response from Property: Thank you for sharing your experience at 202 Elizabeth in Sydney! The hotel's convenient location near China Town and Central Train Station, along with complimentary minibar access, sounds fantastic. The option to project Netflix/YouTube on your phone via QR code is a cool feature. It's great to hear about the daily offerings of pastries and yogurt for guests from 7 am to 10 am. We hope you had a wonderful stay, and we look forward to welcoming you back! 😚😍
Fanrui
The Surry Room with King Bed
Stayed in Jul 2023
Family
4 review
5.0/5
Outstanding
Posted on Jul 8, 2023
High cost performance, 5 minutes' walk from Chinatown, 10 minutes' walk from the train station, 20 minutes' walk from the city center, the sanitation exceeds the standard, the service exceeds the standard, the facilities are complete, and the environment is comfortable
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Response from Property: Thanks for your feedback.
Guest User
The Sussex Room with King Bed
Stayed in Aug 2023
Couples
20 review
3.7/5
Posted on Aug 7, 2023
The location of the hotel is very good, it is very convenient to go everywhere. After staying for three nights, there was a bottle of drinking water on the first day, but I didn't see it at all in the next two days.
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Response from Property: Thank you for your feedback! We're pleased to hear you found the hotel's location convenient. We apologize for the inconvenience regarding the drinking water. Your feedback is valuable, and we'll work to improve our services. We look forward to the opportunity to provide you with a better experience in the future!