The Rocks Hotels with Gym

I love Shangri-La Australia Hotel so much, good location, stunning view, Great Staff, if you find somewhere to rest on your journey i really recommend this Hotel ＜3

My stay was amazing and will definitely return on my next trip.

After my last review of this hotel, the manager got in touch with me to discuss my concerns. After a lengthy and genuine conversation, he offered my family a one night stay as an apology which I accepted and used this month for a solo visit when I was travelling for work. This time the stay was lovely (with no feather or down bedding to be seen). I received a very friendly welcome from Rita on the front desk. The accommodation again was spacious and had multiple rooms within it including a kitchen, bathroom, laundry, bedroom and lounge. It was quiet and comfortable. And has fantastic views of the harbour and a great pool and gym.

Best view in the world , even better customer service and bar much more attentive really enjoy visiting here but feel this year it was even better just a great location , friendly staff from concierge through to the guys at the rear entrance just great

This hotel is in a great location and has a lot of character and charm to it. I enjoyed its convenience to some of Sydney's main attractions and appreciated the boutique nature of the hotel. Unfortunately, I had a pretty frustrating experience with the rooms that I was assigned. I stayed at the hotel for 3 nights and ended up in 3 different rooms. The first room did not have working heat, which was necessary on a very cold evening. The staff kindly found another room for me which was great for that evening. After getting back to that room the next day after the day's activities, the room smelled like sewage. When I let staff about the issue, I was a little surprised that they didn't seem surprised by this news. They did, again, kindly find me another room (which was much larger than the previous two). While I appreciated being accommodated so that I had a room with a comfortable temperature that did not smell, I was really disappointed by the inconveniences I experienced having to pack and move rooms multiple times. I asked to please speak with a manager to discuss the issues, and I was told they would email me to let me know when I could speak with someone. I never heard back from anyone and was not offered any compensation or discount for the issues. Again, the hotel is in a great location but I wish I could have enjoyed my experience staying there more.

There aren't many basic facilities in the room.. Such as indoor slippers and mineral water (this price is not cheap, even the water is not willing to give.. too much!!!!) I wanted to live here and I could have a view of the opera house.. but not at the same price, I can live in a good hotel. Then because of the encounter with the vivid Australia festival... The road was sealed... I called the front desk to help me call the car to the airport, and specifically asked her where to wait (I know the road seal)... As a result, she was completely unaware of it. Call me at the hotel.. The result is that the car can't come in... It also delayed my time... Finally, they didn't help at all... I have to drag my bulky luggage to the road to call the car. 😡😡😡 In summary, there is no need to live here... The same geographical location, there are many other options😎