Tianjin Saixiang Hotel

Overall, the stay was very quiet. The bed was very comfortable and the environment was very good. I especially liked the shower. Ms. Zhang at the front desk had a perfect service attitude. She carefully mentioned that I had trouble sleeping and arranged a very quiet room for me.

I don't know why, but after the renovation in 2020, the sound insulation is still very poor. I almost didn't sleep all night. I don't know if it was the employees or the guests, but there was a lot of noise at night, as well as the sound of construction, and the sound of opening and closing the door was also very loud. The hardware facilities are not satisfactory.

Very good hotel, very good view, complete facilities, unique scenery. Especially the front desk named Ouyang, the service attitude is very good. Because we arrived a little early, there was no vacancy, but we were still provided with a solution. The hotel also has complete entertainment facilities, and the holiday premium is not high. It is really a breath of fresh air in Tianjin hotels.

It's a little far from the city, but the environment and sanitation are pretty good, the lobby is beautiful, and the swimming pool is super spacious, but I have to complain about the hotel's service! Because the quality of service directly determines the customer's experience and whether they will stay again! First of all, the front desk clerk had a stiff tone and a rude attitude when checking in, and she didn't even raise her head when asking her questions and checking out! I brought a child who was over 120 for breakfast and told him that I had to pay for breakfast. I said I would pay together when I left, but the waiter chased me twice to confirm when I would pay. Was he afraid that I would run away? It really affected my mood! I've stayed in so many hotels, and you are one of the few that I have to comment seriously! Please improve your service quality, and don't be two-faced when facing your own people and foreigners!