2 Chome-2-6 Higashigotanda, Shinagawa Ward, Tokyo, 141-0022, JapanView Hotel Details
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Guest Reviews of Mitsui Garden Hotel Gotanda - Tokyo
9.2/10
Great
1037 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.0
Service9.2
Cleanliness9.3
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All reviews(1037)
Positive reviews(1021)
Reviews with photos/video(254)
Easy to get around(165)
Convenient for shopping(96)
Close to metro(43)
Relaxing hot springs(38)
Friendly front desk staff(29)
Loved the night views(10)
Tasty coffee(9)
Luggage delivery service(7)
Negative reviews(16)
Guest User
Standard, 2 Separate Beds , Separate-Style
Stayed in Mar 2025
Family
11 review
8.5/10
Very Good
Posted on May 25, 2025
Location is very convenient - only less than 5 mins walking distance. There is also a decent size pharmacy store 松本青 and Uniqulo so one can purchase what they want and bring them back to the hotel room first before they embark their shopping trips in Harujuku or Shinjuku or Shibuya. There is also a big supermarket which you can’t miss
Response from Property: Dear Guest,Thank you for your kind words regarding our hotel's convenient location. We are delighted to hear that you found it easy to access nearby amenities and enjoy your shopping trips. Your positive feedback inspires us to continue providing a welcoming experience for all our guests.Thank you once again for sharing your thoughts, and we look forward to welcoming you back in the future.Best regards,Mitsui Garden Hotel Gotanda
Bobo0692
Stayed in Feb 2025
Couples
8 review
10.0/10
Outstanding
Posted on Mar 25, 2025
We read a lot of good reviews about Mitsui Garden Gotanda and decided to go with it. It is located close to the JR Gotanda station and it is within 5 to 10 minutes walk. It is also very accessible to touristy spots such as Shinjuku and Tokyo stations. The hotel reception has a very nice view and free coffee! There are many nice restaurants around! There is a Lawson right at the hotel and it was extremely convenient for us to get our supper. Room was on the small side but good enough for two person with two medium luggages. The cleanliness was no doubt of Japanese standard. There are free toiletries for each guest at the reception area. Overall we enjoyed our stay in Mitsui Garden Gotanda.
Guest User
Stayed in Feb 2025
Couples
1 review
8.5/10
Very Good
Posted on Mar 13, 2025
Good location, environment and facilities. Overall rate 4 star hotel
ztan
Stayed in Dec 2024
Couples
15 review
10.0/10
Outstanding
Posted on Jan 25, 2025
Enjoyed the outdoor onsen, the quaint location - slightly out of the way yet peaceful neighbourhood. Nearby to shinjuku, ebisu stations - plenty of convenience in my opinion.
Response from Property: Dear guest,Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our outdoor onsen and the peaceful surroundings of our location. We hope to welcome you back for another relaxing experience.Best regards,Mitsui Garden Hotel Gotanda
Guest User
Stayed in Dec 2024
Family
1 review
9.0/10
Great
Posted on Jan 23, 2025
There is a supermarket “Tokyu store” right outside the station which is super convenient for travelers to grab something before go back to the hotel.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Gotanda.We are glad to hear that you had a pleasant stay at our hotel.We hope you will visit Mitsui Garden Hotel Gotanda again when you come back to Tokyo.We look forward to welcoming you again.Best regards,Mitsui Garden Hotel Gotanda
Guest User
Stayed in Dec 2024
Couples
7 review
8.5/10
Very Good
Posted on Jan 12, 2025
We checked-in at around 22:40 due to the CX flight delayed. We got the room quickly and went out for dinner. Soon we back to hotel and release everything from the luggages boxes. My wife found there was odd smell/stench in the toilet/bathroom. We phoned the reception about the matter and a gentleman came to our room to have a inspection. He offered us to change room but my wife not willing to move as all stuff have been released. So, he gave us a air disinfectant to minimize the smell. We had experience in this chain hotel in different places. But it is the first time to surprised us by this bad smell. Except this matter, Daiwa Roynet Hotel is still on our selected list.
Response from Property: Dear guestThank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the odor in your bathroom. It is our priority to provide a comfortable environment for our guests, and we regret that we fell short in this instance.We appreciate your understanding when our staff offered to change your room, and we are glad that the air disinfectant helped alleviate the situation. Your comments regarding the odor will be taken into consideration as we continuously strive to improve our services and facilities.We hope to have the opportunity to welcome you back in the future, ensuring a more pleasant experience.Best regards,Mitsui Garden Hotel Gotanda
pui sze
Stayed in Jan 2025
Family
1 review
8.5/10
Very Good
Posted on Feb 10, 2025
Great location and convenient. Rooms were clean and comfortable.
Response from Property: Thank you for staying at Mitsui Garden Hotel Gotanda.Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and clean, comfortable rooms. Your satisfaction is our first priority and we look forward to welcoming you again.Best regards,Mitsui Garden Hotel Gotanda
Anonymous User
Stayed in Oct 2024
Family
1 review
10.0/10
Outstanding
Posted on Nov 24, 2024
The hotel is in a great location and has easy access to supermarkets, restaurants and shopping malls. Only a 5-min walk to subway, easy to get around to all the major tourist attractions in Tokyo. Highly recommended.
Response from Property: Dear Guest,Thank you for your kind words about our hotel's convenient location and accessibility to local amenities. We are delighted to know you enjoyed your stay and found it easy to explore Tokyo. Your recommendation means a lot to us.Best regards,Mitsui Garden Hotel Gotanda
Traveler Peter Tang
Stayed in Oct 2024
Couples
32 review
9.0/10
Great
Posted on Jan 20, 2025
Location: 9/10
The location is excellent, just 7-10 minutes from the metro station. On your way back to the hotel, you'll find supermarkets, restaurants, and convenience stores.
Service: 8/10
The check-in process is efficient and prompt, with key cards prepared in advance. It takes about 5 minutes to complete the check-in.
Facilities: 9/10
The hotel features a spacious communal bath on the rooftop, offering both indoor and outdoor areas for guests to relax.
Room Size: 7.5/10
Typical of Tokyo accommodations, the room size is modest. It’s sufficient for storing two large pieces of luggage, but don’t expect much more space.
位置:9/10
位置優越,距離地鐵站僅需7-10分鐘。在返回酒店的路上,可以找到超市、餐廳和便利商店。
服務:8/10
登記入住過程高效迅速,房卡提前準備好。整個登記過程大約需要5分鐘。
設施:9/10
酒店在屋頂設有寬敞的公共浴池,提供室內和戶外區域,供客人放鬆。
房間大小:7.5/10
房間大小符合東京的標準,屬於適中。足夠放置兩件大型行李,但不應期待有更多空間。
6/8
Response from Property: Thank you for your thoughtful review and for highlighting our excellent location and efficient check-in process. We are pleased to know that you found our rooftop communal bath enjoyable, as it is one of our unique offerings designed for relaxation.We appreciate your feedback regarding the room size, which is indeed typical for accommodations in Tokyo. Our aim is to provide a comfortable stay within the space available. We always strive to ensure our guests have a pleasant experience, and your insights are invaluable in helping us maintain our standards.Once again, thank you for choosing Mitsui Garden Hotel Gotanda. We hope to welcome you back in the near future.Best regards,Mitsui Garden Hotel Gotanda
Tritoh
Standard, 1 Bed Double, With Table
Stayed in Apr 2025
Business travellers
11 review
8.0/10
Very Good
Posted on May 20, 2025
Room is small, but is clean. Booked for biz trip and there is iron equipment in room. Is near Haneda airport. Pay at hotel but there is a pre authorised full amount during booking and will only refund 10-15days after check out, abit too long.
Response from Property: Dear guest,Thank you for your feedback. We are pleased to hear that you found our rooms clean and appreciated the iron amenities. We understand your concerns regarding the pre-authorization process and the refund timeline, and we will take your comments into consideration.Best regards,Mitsui Garden Hotel Gotanda
Gilbert Mak
Standard, 2 Separate Beds , Separate-Style
Stayed in Apr 2025
Solo travellers
2 review
9.5/10
Amazing
Posted on May 10, 2025
Excellent hotel located along Yamanote line, very convenient. Hotel only has spa by lots of amenities nearby
Response from Property: Thank you for staying at Mitsui Garden Hotel Gotanda.We also appreciate your review.Thank you very much for your kind words about the location of our hotel and the surrounding facilities.We are very happy to hear that you were satisfied with your stay.The large public bath exclusively for guests on the top 16th floor is one of the attractions of our hotel.We have received feedback from our guests that it helps them relax after a long day of travel.We will continue to strive to improve our services so that we can provide you with an even more comfortable stay.We look forward to welcoming you again.Best regards,Mitsui Garden Hotel Gotanda
Itt-Koy
Stayed in Sep 2024
Couples
4 review
8.5/10
Very Good
Posted on Oct 25, 2024
The hotel was conveniently located near Gotanda Station. It was easy to move around Tokyo as the city looped trains were just minutes away. Its rooms were tidy and at the average Tokyo hotel size but still comfortable. Its plus point was a clean and spacious hot spring bath inclusive of outdoor one. Its breakfast was optional and provided on G floor at its outsource Italian restaurant (Tanta Tanta The Garden). They were beyond expectations.
pepsipolar
Standard , 1 Bed Queen
Stayed in Mar 2025
Solo travellers
3 review
9.5/10
Amazing
Posted on Apr 25, 2025
Had a wonderful stay at Mitsui Garden Gotanda! For me, it was near enough the usual spots that people visit though not directly in them. The room was very clean and they had almost everything to make your stay enjoyable from the deodorizer for clothes to the nice public bath. They helped me with my luggage delivery too as I messed up the form badly.
Response from Property: Thank you for your kind words regarding your recent stay at Mitsui Garden Hotel Gotanda. We are thrilled to hear that you enjoyed the cleanliness of your room and found our amenities, including the public bath, to your satisfaction. It is our pleasure to assist with luggage delivery and ensure your experience is as seamless as possible. We look forward to welcoming you back for another delightful stay in the future.Best regards,Mitsui Garden Hotel Gotanda
Zheng Wen
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on May 12, 2025
Great hotel! The location is 10/10, near train station, lots of restaurants nearby, drug store and supermarket around corner, and convenient store right downstairs. Room is clean, a bit old but well maintained. The public bath is clean, perfect way to relief the body after a day of walking. Overall, I really enjoyed my 4 day stay, and look forward to return!
Response from Property: Thank you for your kind words regarding your recent stay at Mitsui Garden Hotel Gotanda. We are delighted to hear that you enjoyed our prime location and the cleanliness of our facilities, including the public bath. Your feedback encourages us to continue our efforts in maintaining a comfortable environment for our guests. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Mitsui Garden Hotel Gotanda
Guest User
Stayed in Mar 2025
Couples
11 review
10.0/10
Outstanding
Posted on May 13, 2025
convenient location : walking distance to the Train station and near by supermarkets. There is a convenient store right next to the hotel.
Response from Property: Thank you for staying at Mitsui Garden Hotel Gotanda.We would also like to thank you for sharing your review of our hotel.We are very pleased that you enjoyed the access to the station and surrounding facilities during your stay.Our hotel is conveniently located just a 2-3 minute walk from Gotanda Station. As you know, Gotanda is a convenient location in Tokyo, so it is very convenient for traveling during your stay and sightseeing in Tokyo.We hope that your stay at Mitsui Garden Hotel Gotanda will be a good memory, and we look forward to seeing you again in the near future.Best regards,Mitsui Garden Hotel Gotanda