MIMARU Tokyo Shinjuku West

MIMARU Tokyo Shinjuku West Reviews

MIMARU Tokyo Shinjuku West

3-3-11 Nishishinjuku, Shinjuku Ward, Tokyo, 160-0023, JapanView Hotel Details
MIMARU Tokyo Shinjuku West
MIMARU Tokyo Shinjuku WestMIMARU Tokyo Shinjuku WestMIMARU Tokyo Shinjuku West
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Guest Reviews of MIMARU Tokyo Shinjuku West

8.4/10
Very Good
46 review
Verified reviews
Location8.7
Amenities8.3
Service7.9
Cleanliness9.0
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All reviews(46)
Positive reviews(42)
Reviews with photos/video(13)
Awesome rooms(15)
Awesome stay(13)
Clean and tidy(9)
Great location(9)
Convenient location(9)
Perfect for families(6)
Friendly staff(5)
Negative reviews(4)
Uniquely Travel
Family Apartment
Stayed in Feb 2025
Family
88 review
10.0/10
Outstanding
Posted on Apr 8, 2025
The family room is very big enough to house a family of 4. There is a small table that 4 of us can sit down and eat and chat together. Have some basic cooking facilities as well. Overall i will recommend this to family.
Response from Property: Dear Guest, Thank you very much for staying at MIMARU Tokyo Shinjuku West, and for your kind review. As you experienced, our hotel is apartment-style, offering spacious rooms where you can relax comfortably. We also provide a full range of furniture and amenities to make your stay as convenient as possible—just like being at home. We’re truly happy to hear that you enjoyed your time with us. We hope to welcome you again soon, whether here in Shinjuku or at one of our MIMARU locations throughout Japan. Best regards, The Front Desk – Sh
DH IH
Family Apartment
Stayed in Jan 2025
Travel with friends
21 review
8.5/10
Very Good
Posted on Mar 4, 2025
Location is okay as its only behind Washington shinjuku hotel where it has bus stop for both narita and haneda Lawson convenience store is also nearby Rooms are quite small but its tokyo, what can I say Receptionist are okay, as some can speak English, some can't. I was having problem with washing machines and the receptionist was telling me that she will refund me money but she never come back and give me and I ended up waiting for quite a while before her colleague came in and put out of order sign in the machine but without refund me the money so I ended up waiting again for the money
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear you found the location convenient and appreciated the nearby amenities. We’re sorry to hear about the issue you experienced with the washing machine and the delay in communication at the reception. Your experience is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We will address this with our team to ensure better support and clearer follow-up in the future. We truly value your feedback and hope to have the opportunity to serve you better Thank you. Best regards, The Front Desk –I.Y.
Guest User
Japanese Apartment
Stayed in Jan 2024
Family
17 review
10.0/10
Outstanding
Posted on Mar 4, 2024
A little far from train station but the room is spacious and it’s more like a service apartment than a hotel. Sufficient for a family of four.
Response from Property: Thank you very much for leaving a 5 star review after your stay in MIMARU Tokyo Shinjuku WEST!We are close to lots of local restaurants and just a short walk from 10 to 13 minutes to Shinjuku station, one of the biggest stations in Tokyo which can leads you to most of the attractive places in the city. We hope that during your stay, you have been able to experience the local spots around the hotel.We hope to see you again on your next trip to Japan!Best regards,Front Desk Team
LynetteT
Family Apartment
Stayed in Jun 2024
Family
5 review
8.0/10
Very Good
Posted on Jul 22, 2024
Good hotel with all the basic. As described on site…. Wish they have a more flexible policy on changes of dates without having to cancel and rebook…
Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. We would like to thank you for your comments about the reservation changing policy. Due to system restrictions, we are unable to modify reservations not made through our official website. We apologize for any inconvenience caused.Again, thank you so much for staying with us, and we look forward to welcoming you again soon! Best regards, Front Desk Team-H
Jessie
Japanese Apartment
Stayed in Nov 2023
Family
2 review
9.5/10
Amazing
Posted on Dec 17, 2023
A nice and clean hotel that is suitable for families. About 10 mins walk to Shinjuku station and is near to eating places and 7-11.
Response from Property: Thank you very much for leaving us a nice review after your stay in MIMARU Tokyo Shinjuku WEST!We are very happy to hear that you have satisfied with the stay, and that the location of the hotel was convenient to you.We are close to lots of local restaurants and just a short walk to Shinjuku station, one of the biggest stations in Tokyo which can leads you to most of the attractive places in the city. We hope that during your stay, you have been able to experience the local spots around the hotel.We hope to see you again on your next trip to Japan!Best regards,Front Desk Team
Thatapong Traiworakul
Family Apartment
Stayed in Sep 2023
Family
2 review
9.0/10
Great
Posted on Nov 7, 2023
The room is spacious and clean. Location is walkable from Shinjuku station, around 900m and will take you around 10 mins. The place is surrounded by convenient stores.
Response from Property: Thank you very much for leaving a wonderful review after your stay in MIMARU Tokyo Shinjuku WEST!We are very happy to hear that you have satisfied with the stay, and that the location of the hotel was convenient to you.We are close to lots of local restaurants and just a short walk to Shinjuku station, one of the biggest stations in Tokyo which can leads you to most of the attractive places in the city. We hope that during your stay, you have been able to experience the local spots around the hotel.We hope to see you again on your next trip to Japan!Best regards,Front Desk Team - Hannie
lolsson
Family Apartment
Stayed in Mar 2024
Family
11 review
8.5/10
Very Good
Posted on Jul 29, 2024
Family room was a good size for 2 adults and 1 child. Kitchen had enough utensils to prepare a basic meal / breakfast which is what we needed it for. Location was a bit of a walk from the station but lots of food options nearby. Walking distance to most Shinjuku sights and check in /check out was very smooth. Staff were friendly and helpful if you needed to know anything.
Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, We're glad to hear that the family room was comfortable for your stay and that the kitchen suited your needs. It's great that you enjoyed the local food options and found our location convenient for exploring Shinjuku. We're also happy to know that our team was able to assist you and that check-in and check-out went smoothly. We truly appreciate your feedback and hope to welcome you and your family back again soon! Best regards, Front Desk Team-I
Shinyi
Family Apartment
Stayed in Apr 2023
Family
3 review
9.5/10
Amazing
Posted on May 17, 2023
Nice hotel and the hotel room is very clean and comfortable. The hotel front desk is very helpful. The most good things is they are able to check in early if there is a available room. Although there is a early check in charges for 5000 yen but still worth it. There is a Lawson just 30 second walking distance to the hotel. Strongly recommend to the travellers who is bringing kids or old ppl to stay this hotel.
Response from Property: Dear guest,Thank you for choosing MIMARU Tokyo Shinjuku West. We sincerely appreciate you taking the time to share your impressions of your stay. We are happy to accommodate early check-in requests if there is a room available on your check-in day, for an additional charge of 5,000 yen. As you mentioned, there are various convenience stores around the hotel within a 5-minute walk. We are glad to hear that you were satisfied with your stay. We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku WestFront Desk TeamPm
MandyPM
Family Apartment
Stayed in Jun 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Jul 23, 2024
Spacious room, service is good
Response from Property: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. We are glad to hear you enjoyed your stay with us! We would like to thank you for your compliments to the staff. We are also pleased to hear you were overall satisfied with the room! As you experienced, our rooms are spacious, approximately 40 m² or larger, and include a living/dining area and a kitchen. The bathroom and toilet are separated, allowing you to enjoy a relaxing experience. Again, thank you so much for choosing us, and we look forward to welcoming you again soon! Best regards, Front Desk Team-H
Guest User
Superior One-Bedroom Apartment (6 Single-Beds)
Stayed in Mar 2024
Family
5 review
9.0/10
Great
Posted on Jun 4, 2024
Good for families and good location
Response from Property: Dear Guest, Greetings from Mimaru Tokyo Shinjuku West! Thank you for taking the time for sharing us an impression during your stay. We are deeply glad that you enjoyed your stay with us as the property is designed as spaciously so you can feel as you were at your second home and that you liked our facilities like laundry. We are also near famous spots, restaurants, and stations near usthat can also give you enjoyable experience while staying in our hotel and we are happy that you had fun with it. We hope to see you again on your future travels here in Japan. Best regards, The front desk - H
Jane QQ
Japanese Apartment
Stayed in May 2023
Family
15 review
6.5/10
Posted on Jun 25, 2023
Actually quite far from mrt. Room have insects and laundry place not clean enough. Overall still ok.
Response from Property: Dear guest, Thank you for choosing MIMARU TOKYO SHINJUKU WEST and taking your time to share your feedback with us. We apologize for any inconvenience caused during your stay regarding the cleaning service. We are terribly sorry that the room was not cleaned enough and we could not offer you a compensation service that matches you. We will promptly confirm and improve our service and thoroughly check it on a daily basis so that this kind of incident will never happen again. Based on your valuable opinions, we will strive to make further improvements so that you can stay comfortably at our hotel. Once again, thank you very much for taking your time to share your feedback and it means a lot to us. Best RegardsFront DeskMIMARU TOKYO SHINJUKU WEST-H
Chiou Meei
Family Apartment
Stayed in Sep 2023
Family
3 review
4.5/10
Posted on Oct 23, 2023
Not a very good Location as quite far away Train Station.
Response from Property: Dear guest,Thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay.We are sorry that we did not meet your expectations regarding location. Our hotel, while being in a central area with easy access to train lines, restaurants and shopping areas, is located in a more quiet area to allow our guests to relax after a long day of sightseeing. Based on your valuable opinions, we will strive to make further improvements so that you can stay comfortably at our hotel. We would like to thank you for taking the time to post a review.Kind Regards,MIMARU Tokyo Shinjuku WestFront Desk Team KN
Lie
Stayed in Nov 2023
Family
42 review
8.0/10
Very Good
Posted on Dec 15, 2023
New apartments that have good size room
Response from Property: Thank you very much for leaving a review after your stay in MIMARU Tokyo Shinjuku WEST!We are very happy to hear that you have satisfied with the stay.We are close to lots of local restaurants and just a short walk to Shinjuku station, one of the biggest stations in Tokyo which can leads you to most of the attractive places in the city. We hope that during your stay, you have been able to experience the local spots around the hotel.We hope to see you again on your next trip to Japan!Best regards,Front Desk Team - Hannie
AM - Htl
Stayed in Sep 2023
Family
548 review
10.0/10
Outstanding
Posted on Nov 9, 2023
staff is so friendly and helpful
Response from Property: Dear guest,Thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay.All of the staff were glad to hear your compliments about our service.We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku WestFront Desk Team KN
Yeahtravel
Stayed in Oct 2022
Family
12 review
9.0/10
Great
Posted on Jan 30, 2023
Excellent location and walking distance to train station.
Response from Property: Dear guest,Thank you for choosing MIMARU Tokyo Shinjuku West. We would like to sincerely thank you for taking the time to share your impression of your stay.We are really glad to hear you enjoyed our location too! Our hotel is located just a 10 minutes walk away from Shinjuku station, with easy access to all the major tourist spots, restaurants and shopping areas.We look forward to having you stay with us again, whether here at MIMARU Tokyo Shinjuku West or at one of our other hotels in Tokyo, Osaka or Kyoto!Kind regards,MIMARU Tokyo Shinjuku WestFront Desk Team KN