3 Chome-4-2 Hanedakuko, Ota Ward, Tokyo, 144-0041, JapanView Hotel Details
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Guest Reviews of Haneda Excel Hotel Tokyu
9.1/10
Great
504 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.8
Service9.0
Cleanliness9.2
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All reviews(504)
Positive reviews(496)
Reviews with photos/video(97)
Easy to get around(54)
Close to airport(49)
Large rooms(30)
Delicious breakfast(23)
Quiet & comfortable(21)
Perfect for business trips(14)
Good sound insulation(11)
Loved the view(9)
Negative reviews(8)
AsiaFamTravels
Standard Single Room
Stayed in Jan 2025
Family
17 review
6.0/10
Posted on Feb 4, 2025
The hotel’s reservations team are no better than robots. They will ignore all questions submitted through this portal so if you do have questions do ask the property directly. We stayed in a twin room and each bed was sufficient for 2 adults and 2 young kids under 6 who can stay free in the same bedding. The hotel is inside the terminal so extremely convenient. This information is not located anywhere else. The property is extremely strict with the cancellation policy - do not expect any human consideration especially if the hotel is at fault. I thank the hotel duty manager for understanding the problem. The breakfast very average do not pay the 3k yen to eat there.
Response from Property: Thank you very much for staying with us.We would also like to express our sincere gratitude for your feedback on that occasion.We apologize for any inconvenience caused by the room.We apologize again for the time it took to complete the procedure.We will share your valuable opinions with the reservation staff and strive to improve.Once again, we will devote ourselves to improving our services.Haneda Excel Hotel Tokyu
channers
Superior Twin Room
Stayed in Nov 2024
Family
10 review
8.5/10
Very Good
Posted on Jan 20, 2025
Spacious for a three bedder. view was not much - see photo. super accessible as a transit hotel, airlines just right downstairs on second floor. shopping, food wise, shuttle bus is free (take it from a sign that says Airport Bus - shd be at a signage that says no.9) and you can take it to go to Terminal 1, 2 and 3. Found a few hairs in toilet hence the lower score. Toiletries given including shaving foam. If you have longer layovers, you can take train fr Haneda to town area (about 40min away). Else the various terminals shd have all u need for a quick layover.
Response from Property: Thank you very much for using our hotel.
We also sincerely appreciate you sharing your feedback.
We will strengthen our inspection system and make improvements as soon as possible.
We sincerely apologize for any inconvenience caused.
All our staff look forward to welcoming you again.
Haneda Excel Hotel Tokyu Reception
Anonymous User
Superior Single Room
Stayed in Mar 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on Apr 25, 2025
The front desk staff Kim is very helpful and polite. The breakfast is with plenty of selections of choices. The location is very good because it's straight directly facing ANA check in counter. I highly recommend to everyone who needs to take domestic flight or any transition flight in Japan.
Response from Property: Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
Pondiboy
Standard Twin Room
Stayed in Nov 2024
Solo travellers
55 review
10.0/10
Outstanding
Posted on Dec 22, 2024
Near terminal 2 and convenient if you arrive late night
Response from Property: Thank you very much for your visit.We will continue to work hard to become a hotel that many people will choose.We look forward to seeing you again.
Yu
Standard Twin Room
Stayed in Sep 2024
Family
3 review
9.5/10
Amazing
Posted on Oct 21, 2024
The location is very good, it is right at the end of the departure hall at T2. Room has sufficient space and is clean. Overall, it is a perfect place to stay for a morning flight at T2.
Response from Property: Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
Helen
Deluxe Twin Room Runway View
Stayed in Mar 2025
Family
9 review
9.0/10
Great
Posted on Apr 6, 2025
Fantastic location-attached to terminal 2 so ideal for an early morning flight. Room was clean and comfortable with a lovely view of the runway.
Response from Property: Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
elaine
Standard Twin Room
Stayed in Feb 2025
Couples
6 review
10.0/10
Outstanding
Posted on Mar 11, 2025
A regular at this hotel, extremely convenient location. Have used this for late arrivals and early departures at Haneda. Check in and out is automated and super efficient. The hotel is a bit dated but it is very clean and comfortable, has all the necessary amenities you need.
Would highly recommend.
Response from Property: Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
PCK_22
Standard Double Room
Stayed in Feb 2025
Couples
5 review
10.0/10
Outstanding
Posted on Mar 11, 2025
Hotel rooms was huge and it can fit 2-3 luggage trolleys. Hotel is great as it allows their guests to bring up and into the room.
Lots of facilities and eating places around the hotel are available. Should give it a try and competed.
Response from Property: This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
Corina Lavinia
Standard Twin Room
Stayed in Mar 2025
Couples
6 review
10.0/10
Outstanding
Posted on Apr 9, 2025
Excelent services! Breakfast very good and tasty, all staff friendly and helpfull!
Response from Property: This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
Diver_Lynette
Superior Single Room
Stayed in Sep 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Nov 30, 2024
Located in Haneda airport terminal 2, next to departure counter.
Response from Property: Thank you for using Haneda Excel Hotel Tokyu. We look forward to seeing you at the next opportunity. Haneda Excel Hotel Tokyu Reception
Sook Fen Emily
Standard Double Room
Stayed in Nov 2024
Family
7 review
10.0/10
Outstanding
Posted on Jan 4, 2025
Hotel was strategically located within the airport so it was a convenient layover for an early morning flight.
Response from Property: Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
Guest User
Standard Double Room
Stayed in Nov 2024
Couples
18 review
8.5/10
Very Good
Posted on Dec 24, 2024
Good location, end of terminal two from domestic arrival. Big room, for Tokyo standard. Clean. Helpful staff.
Response from Property: Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
Anonymous User
Economy Twin Room
Stayed in Nov 2024
Couples
6 review
8.5/10
Very Good
Posted on Dec 22, 2024
very convenience and easy to find. Hotel is enough room to put our luaggages. Great location to catch early morning flight
Response from Property: Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.I am very pleased that you have liked us.I am happy if you can use the hotel again.
Guest User
Excel Twin Room
Stayed in Oct 2024
Family
6 review
10.0/10
Outstanding
Posted on Dec 8, 2024
Located in haneda airport itself perfect for early morning flights.
Shops in the airport closed early.
Response from Property: This time, thank you for staying at our hotel from some hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
To Eat and To Travel
Standard Double Room
Stayed in Apr 2024
Family
13 review
9.0/10
Great
Posted on Jul 24, 2024
Decent size, service is good coz I forgot my toiletry bag in the room and was able to retrieve it after 2 weeks.
Response from Property: Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.I am very pleased that you have liked us.I am happy if you can use the hotel again.