To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Good location but the service can’t meet the Japan standard. The cup is dirty and the last night suddenly out of power of my room when I was taking shower.
Guest User
Main Tower Corner Twin Room With Sofa, Non-Smoking (19th-27th Floors)
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Mar 11, 2025
There are many foods to eat and shopping. The station ares few minutes walk from hotel. We took the train to Haneda airport.
Anonymous User
Main Tower Twin Room, Non-Smoking (6th-16th Floors)
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 5, 2025
Hotel location is convenient, just a few minutes walk away from Shinagawa station which is a major transport hub. The narita express reaches it directly, and there are plenty of other train services such as the shinkansen available. Room is clean and the room amenities were topped up daily. There is an ice dispenser on every level.
noel co co
Main Tower Corner Twin Room With Sofa, Non-Smoking (6th-16th Floors)
Stayed in Dec 2024
Family
7 review
4.0/5
Very Good
Posted on Feb 3, 2025
The quality of the hotel is above average, close to JR Line and the city center. Will come again in future.
Jamilah Binte
Main Tower Twin Room, Smoking (17th Floors)
Stayed in Jan 2025
Couples
2 review
4.0/5
Very Good
Posted on Feb 13, 2025
Hotel was not actually connected to the train station. Need to walk about 8 to 10 mins also.
Ezgi Ulutas
Annex Tower Hollywood Twin Room
Stayed in Dec 2024
Couples
8 review
3.7/5
Posted on Apr 1, 2025
The rooms are quite small, furnitures are really old. Although lobby is modern. Location is near to metro but there is not so much to do around. And believe it or not 2 of the roomcards disappeared overnight, in front of this mirror. :D We’ve looked for everywhere (anyway room is super small), but we’ve lost the cards inside the room. Luckily the receptionist did not mind and gave us 2 other room cards. It was just a bit scary haha.
雪瑩
Main Tower Twin Room, Non-Smoking (6th-16th Floors)
Stayed in Feb 2025
Family
5 review
4.5/5
Great
Posted on Mar 9, 2025
Good location I live in annex tower with rear view of the station
Try Main tower Deluxe Room Room is modern and bed is comfy. . Only drawback is the aircon which is not adjustable. Room is really hot.
Anonymous User
Main Tower Twin Room, Non-Smoking (6th-16th Floors)
Stayed in Nov 2024
Travel with friends
6 review
3.7/5
Posted on Dec 10, 2024
Good location. Reception & Baggage storage staff are good.
Check in long queue. Room amenities very basic.
Wai Hing
Main Tower Twin Room, Non-Smoking (6th-16th Floors)
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 7, 2024
very nice hotel, very close to JR Station
With free upgrade to higher and quiet room
Super nice service
Ethan Ezra
Main Tower Twin Room, Non-Smoking (18th-27th Floors)
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Good sized room with a decent sized bathroom. You can choose from a number of eateries for the included breakfast. The breakfast buffet alone was worth the stay.
It is right next to Shinagawa station, which allows for easy access to the metro, JR Lines, and Shinkansen
Anonymous User
Main Tower Twin Room, Non-Smoking (18th-27th Floors)
Stayed in Oct 2024
Family
16 review
2.7/5
Posted on Dec 7, 2024
Location was not exactly convenient and had few shops in the area. On our first night, there was a roach in the bathtub. The hotel is dated. Being on the middle part, we paid more than lower floors’ but had the same amenities/ room aircon control. For the price, it is better to book the lower floors or higher ones.
Very convenient location right opposite the Shinagawa station and the hotel half offers food and shopping options though as a tourist destination, there are no attractions nearby though it is accessible to the rest of Tokyo via the train network.
Anonymous User
Main Tower Corner Twin Room With Sofa, Non-Smoking (6th-16th Floors)
Stayed in Oct 2024
Family
10 review
4.5/5
Great
Posted on Nov 28, 2024
Good location, not far from shinagawa station. Our room can see Tokyo tower. Staff is nice.
Zambezi
Main Tower Upper Floor Twin Room, Non-Smoking (28th-34th Floors)
Stayed in Oct 2024
Couples
10 review
3.7/5
Posted on Nov 18, 2024
Hotel is close to Shinagawa station, very convenient for travelling around Tokyo and going to Haneda airport. Hotel itself is very large and as a result quite anonymous. Rooms are pretty small but we got a good view of the city.