Atour Hotel

Atour Hotel Reviews

Atour Hotel

Yunding Building, No.178 Xuesheng Road, Tonglu, ChinaView Hotel Details
Atour Hotel
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Atour Hotel Guest Reviews

4.9/5
Outstanding
4156 review
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All Reviews(4156)
Positive reviews(4114)
Reviews with photos/video(1072)
Delicious breakfast(496)
Friendly front desk staff(300)
Convenient parking(179)
Great location(126)
Perfect for kids(104)
Fantastic river view(90)
Nice bathtub(36)
Tasty coffee(32)
Negative reviews(42)
Gittard
Superior Double Room
Stayed in Mar 2023
Business travellers
3 review
4.7/5
Amazing
Posted on Mar 23, 2023
Stunning view of the river and mountains. Not far from the train station. Nice room, and hotel feels modern and in good condition. The staff are excellent and helpful. The only thing preventing 100% is the floor was a bit sticky at the entrance of the room. I would still recommend the hotel and would stay again if back in tonglu.
Alan Slivany
Suite - River-View
Stayed in Jun 2022
Solo travellers
14 review
5.0/5
Outstanding
Posted on Jun 19, 2022
Great service. They’re very helpful and the checkout time is great
Response from Property: Thankyou and look forward to your next stay
Somebody I Used to Know
Stayed in Jun 2021
Couples
1 review
4.5/5
Great
Posted on Jun 23, 2021
Atour is a nice boutique style hotel. We stayed in a suite there in Tonglu for 2 nights. The suite faces the Binjiang park and the Fuchen river. The panoramic view from the 10th floor is incredible, definitely one of the best views we have experienced in China. The friendly front desk staff checked us in with the help of a translator app since our Mandarin is not great. We don't let that stop us from traveling in China - we don't expect English when we travel, but we do know how to work through any language difficulty. The hotel is in really good shape....modern and contemporary feel. The breakfast on the 8th floor was modest but superb. The staff there is very friendly and even the housekeeping people were always pleasant with us. When we went out at night and walked through the park it was pretty apparent that we were the only foreigners in the neighborhood. Only 2 hours away from Shanghai by high speed train- Tonglu is definitely on our "return to" list.
6/7
Response from Property: Dear, as soon as I turn on the computer, I can see your comments. Dor is really moved. Because of understanding, encouragement and support, I think we will get better and better. In Atour, when you enter the hall, a smile, a cup of hot tea and a greeting seem to have expressed the enthusiasm and kindness of Atour people. Satisfaction is just our starting point, Surprise and moving is the direction we have been looking for, on the way to dream, because of you, Atour's tomorrow will be better, too many thanks, it seems that at the moment has been unable to express in words, Atour's appointment, see you next time!!
Guest User
Guestroom - River-View (Double bed)
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 30, 2023
1!,,,,,
Binzhongyouga
Executive River-view Twin Room
Stayed in Mar 2023
Booked for others
13 review
5.0/5
Outstanding
Posted on Mar 30, 2023
kkkkkkkkkk
Anonymous User
Guestroom - River-View (2 beds)
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 9, 2022
good。
Chmtinghao666
Superior Room (2 beds)
Stayed in May 2024
Friends
9 review
5.0/5
Outstanding
Posted on May 9, 2024
The hotel is in a great location! Opposite is the Fuchun River. The room is clean and sanitary, the front desk staff is warm and thoughtful, and gave us breakfast coupons, which are rich! It was my bestie's birthday on the day of check-in, and the male staff with glasses at the front desk ordered a small cake for my bestie, thank you! Happy! The two-night stay experience was very good!
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 1, 2024
The guy at the front desk upgraded the room type for free. The river view room was great! The breakfast was very rich at this price! The room was very clean, and snacks were given for free when checking out. This thoughtful service was great!
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Stayed in Apr 2024
Family
2 review
4.8/5
Amazing
Posted on May 1, 2024
The price is good, the view alone is worth the price. The room is spacious, with a wide view of the Fuchun River. The facilities are complete and perfect, and the breakfast is rich in variety. The location is excellent, and it is a good choice for traveling to Tonglu.
Original TextTranslated by Google
Coreyhuanqiulvxing
Superior Double Room
Stayed in Apr 2024
Business travellers
16 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The front desk was friendly, the room was clean, and there were a lot of mineral water, drinks and snacks, all free, good reviews. The breakfast was rich and cost-effective. The soundproofing was average, and I could occasionally hear the sound of others pulling the curtains.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Anonymous User
Suite - River-View
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
It's my first time choosing Atour, and I didn't expect it to be so great! ! ! ! The hotel has complete facilities, high cost performance, great wifi, good environment, good location, opposite to the Fuchun River, the river view room is really comfortable to live in, convenient for shopping and eating nearby, in the city center, the room is very big and I like it very much, especially the hygiene is clean and tidy, I feel completely at ease living in it, the room is very spacious, the check-in is also very fast, the hotel service is as good as always, the service of the front desk lady is warm and considerate, the breakfast buffet is great, there are laundry rooms and ironing machines, which is very convenient. If I come to Tonglu again, I will choose this hotel again!
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Qing LL
Superior Double Room
Stayed in Apr 2024
Friends
6 review
5.0/5
Outstanding
Posted on Apr 28, 2024
It was my first time to Tonglu. I found Fuchunjiang Atour on the Internet. The location is very advantageous. The scenery outside the window during breakfast is amazing, especially after the rain in the early morning. It is very pleasant to take a walk by the Fuchun River across the road. The fragrance of flowers is faint, and the photos are also very good. The breakfast is also very good. There are many restaurants around. It is very close to Daqishan, which is convenient for sightseeing. The service at the front desk is very good, and the floor service staff are very polite.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Konghuahua_
Executive Queen Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The front desk guy upgraded the room to a king-size bed with a view. The drizzle in the south of the Yangtze River continued. The large French windows, with the curtains opened, you can see the Fuchun River. Atour, consistent quality, comfortable, clean and hygienic. Highly recommended
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on Apr 13, 2024
After working for six consecutive days, the worker decided to leave on a whim after get off work. He drove for nearly four hours and arrived at 1 a.m. The front desk lady gave him a late night surprise. She upgraded our Jimuxiangyu River View Suite to a Deluxe River View Suite. The minibar was free and provided with bath salts and bath balls. The worker slept until he woke up naturally and had a good bath. You can enjoy the beautiful view of Fuchun River while lying in bed, but the weather was not good. There was a lot of fog in the morning.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Guestroom - River-View (2 beds)
Stayed in Apr 2024
Friends
12 review
3.0/5
Posted on Apr 12, 2024
First of all, as a fast hotel that charges me close to a five-star price, it is right to consider environmental protection, but I don't understand why there is not even a soap for washing socks on the sink. The so-called heat-proof hair dryer has to be stopped several times to blow a short hair. There is a button-shaped design at such an important position on the back of the bed, which caught several of my hairs. The breakfast is also average. The only thing worth affirming is that the breakfast restaurant has a good view of the Fuchun River
Original TextTranslated by Google
Response from Property: Dear Duoyou, we are deeply sorry for the bad experience you have experienced. We will review the issues you have reported and we will definitely improve and enhance the real problems. Our growth is inseparable from the support of every guest. When checking in, we will remind every guest that if they encounter any problems in the room, they can contact us as soon as possible and we will respond and handle them in time. At the same time, we adhere to the principle of "rest assured stay" and hope to give guests the same warmth as family in our service. We look forward to your next stay!