Atour Hotel

Atour Hotel Reviews

Atour Hotel

Yunding Building, No.178 Xuesheng Road, Tonglu, Zhejiang, ChinaView Hotel Details
Atour Hotel
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Guest Reviews of Atour Hotel

9.8/10
Perfect
4218 review
Verified reviews
Location9.8
Amenities9.7
Service9.8
Cleanliness9.8
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All reviews(4218)
Positive reviews(4191)
Reviews with photos/video(1311)
Fantastic river view(642)
Delicious breakfast(554)
Friendly front desk staff(354)
Perfect for kids(122)
Nice bathtub(49)
Tasty coffee(33)
Has French windows(26)
Negative reviews(27)
ClaraTang1126
Executive River-view Queen Room
Stayed in Oct 2024
Family
11 review
10.0/10
Outstanding
Posted on Nov 11, 2024
Very nice hotel to stay, breakfast was great, locations convenient, very recommended:)
Response from Property: Dear guests, we will continue to improve our service quality, just to enable all customers to experience the warmth of home in Atour. Thank you for your support and trust in Atour. We will use our actions to prove to you that choosing Atour will not be wrong. We look forward to your next stay!
Guest User
Jimu River-View Double Bed Room
Stayed in Dec 2024
Business travellers
3 review
10.0/10
Outstanding
Posted on Jan 9, 2025
卫生:ok 环境:ok 服务:ok 设施:ok
Response from Property: 親愛的客官,我們將繼續提升我們得服務質量,衹為了能夠讓所有客户在我們亞朵體驗到家一樣得温暖,感謝您對我們亞朵的支持與信賴,我們會用我們得行動證明給您,選擇亞朵,一定是不會有錯的,期待您得下次入住!
Gittard
Superior Queen Room
Stayed in Feb 2023
Business travellers
1 review
9.5/10
Amazing
Posted on Mar 23, 2023
Stunning view of the river and mountains. Not far from the train station. Nice room, and hotel feels modern and in good condition. The staff are excellent and helpful. The only thing preventing 100% is the floor was a bit sticky at the entrance of the room. I would still recommend the hotel and would stay again if back in tonglu.
Response from Property: 親愛的朵友,朵兒覺得生活就像杯濃酒,不經三番五次的提煉,就不會這樣可口~正如您喜歡這樣的朵兒,那便是對不斷努力的朵兒最大的鼓勵,可是親愛的朵友,您這般喜愛朵兒,下次能不能給朵兒個滿分呀
Alan Slivany
Jimu River-View Suite
Stayed in May 2022
Solo travellers
8 review
10.0/10
Outstanding
Posted on Jun 19, 2022
Great service. They’re very helpful and the checkout time is great
Response from Property: Thankyou and look forward to your next stay
Guest User
Jimu River-View Double Bed Room
Stayed in Jul 2023
Couples
1 review
10.0/10
Outstanding
Posted on Aug 30, 2023
1!,,,,,
Response from Property: 感謝親的五分好評 下次可以誇誇朵兒哦
Binzhongyouga
Executive River-view Twin Room
Stayed in Feb 2023
Booked for others
15 review
10.0/10
Outstanding
Posted on Mar 30, 2023
kkkkkkkkkk
Response from Property: 幾句簡單的話語,讓朵朵們開心不已,瞬間元氣滿滿!讓您滿意就是我們最幸福的事情啦!朵朵們祝您工作順心,生活開心!
Anonymous User
Jimu River-View Twin Room
Stayed in Sep 2022
Couples
1 review
10.0/10
Outstanding
Posted on Oct 9, 2022
good。
Response from Property: 朵兒們被親誇的心花怒放了,相遇即是緣分,能給您留下這樣好的印象,朵兒真的很開心!我們依然在這裏等您,時光不老,我們不散。
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Family
15 review
7.0/10
Posted on May 14, 2025
No nonsense, let's talk about the pros and cons directly Pros: The location is very good, it is very convenient to go to major attractions in Tonglu, the Fuchun River can be enjoyed across the road, parking is convenient, you can park directly at the door of the hotel, but there are not many places, not to mention the bedding, Atour is famous for this, the air conditioning is also very good, the breakfast is rich, the environment is also very good, you can see the Fuchun River Cons: The hotel staff are generally not very enthusiastic, the Wi-Fi is very poor! Whether it is the Wi-Fi in the hotel or your own 5G, the network is often disconnected in the room, the sound insulation is very poor, there are many children in the hotel, resulting in the children's loud shouting from time to time, the hotel is currently under maintenance
Original TextTranslated by Google
Response from Property: Dear Duoyou, we are deeply sorry for the bad experience you have experienced. We will review the issues you have reported and we will definitely improve and enhance the real problems. Our growth is inseparable from the support of every guest. When checking in, we will also remind every guest that if they encounter any problems in the room, they can contact us as soon as possible and we will respond and handle them in time. At the same time, adhering to the principle of safe stay, we hope to give guests the same warmth as family in our service. We look forward to your next stay!
Aiziyoudenvzi
Jimu River-View Double Bed Room
Stayed in Apr 2025
Couples
2 review
10.0/10
Outstanding
Posted on May 12, 2025
When I checked in at 3:00 that day, I was told that the room was still being cleaned and asked to wait a while. After a while, the front desk lady said that I could upgrade to a suite. I readily agreed. The scenery was pleasant, the room was clean and well-equipped, and the bedding was comfortable. There are many places to eat on Yaolin Road. The front desk housekeeper provided good service and responded quickly to any questions.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Anonymous User
Executive River-view Twin Room
Stayed in Apr 2025
Other
6 review
10.0/10
Outstanding
Posted on May 11, 2025
The hotel has a great location. The front desk staff upgraded the wooden double room to a river view room when I checked in. The lobby also provided tea and snacks to the guests. The room was clean and tidy, the service attitude was good, the drip coffee provided in the room was also delicious, and the breakfast was rich. It was a good stay experience.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Superior Queen Room
Stayed in Apr 2025
Family
5 review
10.0/10
Outstanding
Posted on May 7, 2025
The moment I opened the door, I knew why the locals said that this Yaduo has the best value for money and the best service. It is in an excellent location, right next to the Fuchun River, and opposite is Tongjun Mountain. After 7:30, the lights are on, and Tongjun Mountain seems to be a beautiful glass. The river breeze blows slowly. Service: The service is really good. Every front desk lady has light in her eyes, and she is really responsible for this job. Facilities: The bed is very comfortable, not too hard or too soft, just right, and the water and other things are very complete. The breakfast is great, from salty tofu to rice crackers to love fried eggs, the variety is also very comprehensive. Recommended to tourists coming to Tonglu, the best choice.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Anonymous User
Executive River-view Queen Room
Stayed in Apr 2025
Family
41 review
9.5/10
Amazing
Posted on May 3, 2025
The hotel is in a great location. You can enjoy the beautiful river view from the room. The service is also good. The holiday breakfast is open until 11 o'clock, which is very suitable for people who sleep in. The grilled sausages and noodles for breakfast are delicious. In short, it was a satisfactory stay.
Original TextTranslated by Google
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Xiaoxima
Jimu River-View Double Bed Room
Stayed in Mar 2025
Family
9 review
9.7/10
Amazing
Posted on May 3, 2025
It was so comfortable to take a short break by the river. The beautiful scenery and service staff by the river were great! The sunset was beautiful, the room was spacious and bright, parking was convenient, and there were thoughtful snacks before leaving. It was great
Original TextTranslated by Google
6/9
Response from Property: Dear guest, we will continue to improve our service quality, just to make all customers feel the warmth of home in Atour. Thank you for your support and trust in Atour. We will prove it to you with our actions. You will not go wrong in choosing Atour. We look forward to your next stay.
Guest User
Jimu River-View Twin Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 12, 2025
The room is clean and tidy, with a good new Chinese style design🎉elegant and stylish... The large floor-to-ceiling windows overlook the Fuchun River, with a wide view and beautiful scenery in the area... It's worth it👍If you have time, take a walk in the riverside green space downstairs, it's very comfortable!
Original TextTranslated by Google
Response from Property: Dear guests, we will continue to improve our service quality, just to enable all customers to experience the warmth of home in Atour. Thank you for your support and trust in Atour. We will use our actions to prove to you that choosing Atour will not be wrong. We look forward to your next stay!
Guest User
Jimu River-View Double Bed Room
Stayed in Mar 2025
Couples
7 review
10.0/10
Outstanding
Posted on Apr 12, 2025
I originally booked a tatami river view room with wooden blocks. After arriving, I was told that the room type was upgraded for free. I entered the room with great expectations. I can only say it was absolutely amazing. The weather was super good that day. Such a good room and such a good river view made me understand what the real Fuchun Mountain Residence is. The hotel's service and front desk were super professional, smooth check-in and check-out, super enthusiastic, really super praise!!!
Original TextTranslated by Google
6/9
Response from Property: Dear guests, we will continue to improve our service quality, just to enable all customers to experience the warmth of home in Atour. Thank you for your support and trust in Atour. We will use our actions to prove to you that choosing Atour will not be wrong. We look forward to your next stay!