Hotel de la Coupole Sapa - MGallery Collection Reviews
Hotel de la Coupole Sapa - MGallery Collection
1, Hoang Lien Street Sapa District, Sa Pa, TT. Sa Pa, Lao Cai Province, VietnamView Hotel Details
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Hotel de la Coupole Sapa - MGallery Collection Guest Reviews
4.8/5
Amazing
204 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(204)
Positive reviews(203)
Reviews with photos/video(111)
Friendly owner(57)
Delicious breakfast(32)
Perfect for business trips(24)
Well decorated(22)
Great swimming pool(22)
Loved the view(21)
Luxurious(11)
Located in the city centre(10)
Negative reviews(1)
Lee Tin
Classic Twin Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Exceptional stay at this luxurious hotel and you could feel that you’re being treated as a vip guest in this hotel by most staff.
We were early before the check in time and room wasn’t ready yet. They pampered us with their hot chocolate welcome drink and offered to let us explore the 7th floor where their Instagrammable swimming pool is located. We accepted n loved it! It was empty as much guests have checked out.
We booked the Classic Twin Room thru trip.com to celebrate our friendsary of 23years and we were spoilt by the hotel de la coupole mcgallery’s manager, Grace. She upgraded our room to superior twin room that comes with an extra balcony and gave us a lovely sweet treats and fruit platter 🥰🥰❤️🔥❤️🔥
The bathroom was huge and they even took special efforts to decorate our room. Special thank you to the team who put up this! Your exceptional hospitality surprised us n made it so memorable for us 🥹🤩🥳
Our room no. was 625 and we could see hues of the sunrise from the balcony. Bed was exceptionally comfy and room was warm and cosy despite the cold winter. This was such an awesome staycation and memorable friendsary celebration.
We went to the bar during 9+ for a drink and to take beautiful photos of it. So much to do if you love photo taking. Many more instragrammable worthy spots in the hotel lobby and 10th floor.
Last but not the least, their breakfast buffet on the 10th floor in their Chic restaurant. This hotel amazes me with their interior and details paid to their decoration. Astounding! Please take time to enjoy the breakfast and taking photos outside the restaurant.
Would highly recommend this luxurious hotel if you’re here in sapa!
6/10
Response from Property: Dear Lee Tin, Thank you for sharing such a detailed and glowing review of your stay at Hotel de la Coupole - MGallery! We’re overjoyed to hear that you experienced exceptional hospitality and felt like a VIP throughout your visit. It’s fantastic to know that Grace and the team went above and beyond to make your friendsary celebration special, from upgrading your room to providing thoughtful treats and stunning decorations. We’re delighted that you loved the Instagrammable swimming pool and found so many beautiful spots around the hotel to capture lasting memories.We're thrilled that you enjoyed the breathtaking views from your balcony, the comfort of your room, and the delicious breakfast on our 10th floor! Your kind words mean so much to us, and we can’t wait to welcome you back for another unforgettable stay. Thank you for highly recommending us to future guests visiting Sapa!Sincerely,
Panthakan
Classic King Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 8, 2024
Great location.
Good breakfast
Feel ok. May not be the best yet.
Acfk
Executive King Suite
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 9, 2024
From the check in to check out time, it was magical. Staff noticed that we both were very tired from the trip and they gave us room early. They are very kind and helpful with our trip planning.
Response from Property: Dear Valued Guest, Thank you so much for choosing Hotel de la Coupole for your stay in Sapa. We very much appreciate you taking the time to write us this nice review. We trust you and your relative had a memorable stay in Sapa. Designed by Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, as well as a nostalgia of the French Indochine Era. We are extremely glad to know that the taste of design as well as services quality met your expectations.Once again, thank you for your stay and we can't wait to welcome you back in future.
Lea Ching
Classic Twin Room
Stayed in Aug 2024
Solo travellers
31 review
4.7/5
Amazing
Posted on Sep 4, 2024
Clean hotel. Food was good. Scenery from 10th floor is nice. Visitor should not miss the views from 10th floor. A little garden at lobby level .
Response from Property: Dear Mrs. Lea Ching, On behalf of the hotel team member, please accept our deepest gratitude for your compliment regarding your stay at our hotel. We are happy to know that the hotel's location helped you a lot with movement in the town. Being a part of the Owner Company's ECO System is an advantage for us to connect the hotel guests to the cable car system as well. The hotel design draws inspiration from the minority tribes of Sapa, and French Haute Couture welcomes you with an enchanting mix of fashion, culture, and heritage. All spacious balconies or restaurant and bar on the 10 floor where one can view Sapa's landscape, town square, or hotel courtyard. Once again, thank you and your relatives so much for your stay with us. We are absolutely looking forward to seeing you again.
Guest User
Superior King Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 26, 2024
The hotel was fantastic.
btcking
Deluxe King Suite
Stayed in Dec 2024
Solo travellers
9 review
5.0/5
Outstanding
Posted on Jan 8, 2025
very old money
Response from Property: Thank you for your feedback! We're pleased to hear that you appreciated the ambiance and character of our hotel. We take pride in our heritage and the traditional elegance it brings to our guests' experiences. If there's anything specific you'd like us to improve or any particular aspects of your stay that stood out to you, please let us know. We value your input and look forward to welcoming you back for another refined experience!
Jowliee
Superior King Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 10, 2024
One of the best luxurious hotels, best location.
Response from Property: Dear Jowliee, Thank you so much for choosing Hotel de la Coupole for your stay in Sapa. We very appreciate you in taking the time to complete this wonderful review and give us a lot of winged compliments. I’m so proud to tell you that we have a great owner company that gave us this grandeur Hotel de la Coupole. Designed by Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, as well as a nostalgia of the French Indochine Era. We are extremely grateful that you took the 500 kilometers from Hanoi to Sa Pa particularly for us, and we are even happier to know that the quality of our services met your expectations. Once again, thank you so much for your review and we can’t wait to see you again.
Guest User
Classic Twin Room
Stayed in May 2024
Family
16 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Excellent Location, comfortable beds, clean rooms, staff converse well in English. Beautiful Hotel basically everyone was taking pictures non stop. I had dinner, food was basic, paid mostly for atmosphere.
Response from Property: Thank you so much for choosing Hotel de la Coupole for your stay in Sapa. We very much appreciate you taking the time to complete this wonderful review and giving us a lot of winged compliments. I’m so proud to tell you that we have a great owner company that gave us this grand Hotel de la Coupole. Designed by Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, as well as a nostalgia of the French Indochine Era. We are extremely grateful that you drove the 500 kilometers from Hanoi to Sa Pa, particularly for us, and we are even happier to know that the quality of our services met your expectations. Once again, thank you so much for your review, and we can’t wait to see you again.
E!
Classic King Room
Stayed in May 2024
Travel with friends
54 review
4.2/5
Very Good
Posted on Jun 8, 2024
First time staying in this hotel, beautiful french art decor interior. Great experience but not my taste
6/8
Zac Amir
Classic Twin Room
Stayed in Nov 2024
Travel with friends
30 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Will definitely recommend staying at this wonderful hotel. Absolutely beautiful n fantastic service
Huan Siak
Superior Twin Room
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 9, 2024
What a lovely stay. The hotel is classy and rooms had the cultural touch. The buffet breakfast was good especially the bread. The service provided was good too. There were many places in the hotel for photos. Will go again if not that the journey there is just too far from Hanoi.
Response from Property: Thank you so much for choosing Hotel de la Coupole for your stay in Sapa. We very appreciate you in taking the time to complete this wonderful review and give us a lot of winged compliments. I’m so proud to tell you that we have a great owner company that gave us this grandeur Hotel de la Coupole. Designed by Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, as well as a nostalgia of the French Indochine Era. We are extremely grateful that you drove the 500 kilometers from Hanoi to Sa Pa particularly for us, and we are even happier to know that the quality of our services met your expectations. Once again, thank you so much for your review and we can’t wait to see you again. Sincerely,
Siti nur shafika
Classic King Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Hi, I am here to write a review for Ms Tina and Mr. Ta for the very good and fast service. I will definitely come again to support this hotel.,
Response from Property: We really appreciate you visiting Hotel de la Coupole. We truly thank you taking the time to write this fantastic review and giving the hotel a 5-star rating. We are delighted to hear that you were impressed by Ta's friendliness. Once again, on behalf of the team, I would like to thank you for your generosity and hope that we can welcome you back soon in the future.Sincerely,
Guest User
Classic King Room
Stayed in Oct 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Beautiful hotel , friendly people, It is the best hotel ever . I cried when I left the hotel. Such an amazing stay.
Anonymous User
Classic King Room
Stayed in Apr 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Jun 24, 2024
Lovely stay at this conveniently located hotel, very accessible. Interesting concept of design and enjoyed the pool facilities!
Response from Property: We are so happy to host you at Hotel de la Coupole Sapa. We very much appreciate you taking the time to complete this 5-star review. We are delighted to hear that you were impressed with our hotel. We are so proud to talk about our best luxury indoor pool in North Vietnam, Le Grand Bassin. It is flanked on each side by floor-to-ceiling windows with spectacular views across the Sapa valley. Once again, thank you so much for your stay and your review. We are excited to welcome you back in the future. Sincerely
Guest User
Classic King Room
Stayed in Oct 2024
Booked for others
1 review
2.5/5
Posted on Nov 10, 2024
I encountered a bad experience with my booking on 16/3/2024. I had paid and my card was charged. However, the hotel informed they didnt get payment from your company. Hotel charged me again.
Trip do check what is happening
Response from Property: First of all, we would like to thank you for choosing our hotel during your stay in Sapa. We understand that you have encountered problems with booking and payment. Immediately after receiving your review on Ctrip, we immediately tried to contact Ctrip and learned that your booking was booked with a partner company of Ctrip, which resulted in us not receiving any payment before your arrival. That is why we collected your money at the counter when you checked in.On November 14, 2024, we contacted OTA, and they completed the refund amount to you. We hope that you have received your money back.By sending this message, we hope you understand that you are rating Ctrip but in fact your review is in sync with hotel service quality system. That means you are complaining about the hotel, not Ctrip. That is really unfair to us.Therefore, we have tried to find a way to resolve with OTA so that you can get your money back, we hope you can remove this review so that our service quality can be evaluated more objectively.Sincerely - Christine Giang - Guest Experience Manager at Hotel de la Coupole