Chaska Valle Green

"I could see the mountains from the room, lie in a hammock in the spacious yard to watch the stars, and the owner was friendly. It was clearly a great value accommodation, but I had a terrible experience. I had prepaid via KakaoPay through Trip.com, but they were adamant, claiming they hadn't received any transfer. It seemed pointless to argue, so I paid by card and stayed for two nights. Although the issue was eventually resolved through Trip.com, it seems they struggled to fix it as well. I had breakfast at the restaurant and left my hat on the table; when I went back to look for it a few hours later, the restaurant staff said they didn't know anything about it. I don't know if the owner was lying or what, but I can't understand why it has a perfect 10 rating. Korean guests, please take note. The owner reportedly said, "We don't accept bank transfers here; we only accept card payments!""

Wifala Harmony Hotel

"The hotel boasts a stunning design. As you drive into the dark country lanes, seemingly lost in various puzzles, suddenly a few lights appear on your left, revealing a peculiar building. Pushing open the door reveals even more delightful surprises."

Rustica Hoteles Cusco Urubamba

Sol Miranda Hotel

"Great location! Friendly & helpful staff. Our room was large and the bed was comfortable. Nice bathroom and large shower. Breakfast was simple but tasty!"

El MaPi by Inkaterra

"It's just a short walk from Machu Picchu Station, making it convenient for dining and shopping. Unlike the hustle and bustle outside, the hotel halls are calm and welcoming. Check-in was smooth, and the staff were quick and easy to understand, providing all the information you need. The room was clean, well-equipped, and comfortable. I'll definitely book this hotel again the next time I visit Machu Picchu."

Hotel Agustos Urubamba

"Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement."

Iorana

"The Iorana hotel is a beautiful place surrounded by nature, it's very easy to get around since it's close to town, they helped me with all the tours I wanted to do, and the included breakfast was great."

Stardome Spiritual Experience

Rupa Rupa High Jungle Eco B&B

"A very beautiful view from the room and from the restaurant where breakfast is served. The room is clean, cozy, and beautiful."

Andean Wings Valley

"The restaurant Romero , part of Andean Wings Hotel was located in a beautiful setting , with a homely atmosphere . This was due to the waitress, Ruth, who attended to every need and made all customers very welcome. The food was very edible and presented well."

Las Qolqas Eco Resort

"The lodge is clean with friendly staff. Water pressure is a little weak but overall it's a nice and comfortable stay."