HuanJu Hotel by Bestow

The meeting and greeting was warm and then …nothing! Dirty room when we stayed for 4 nights, TV screen full of dust, only bins emptied and water and other things stocked. No cleaning done. On the morning of day 2 we asked for extra bottled water as we take quite a bit of medication. We were simply told, “No!” No suggestions where we could buy water or offering it to us for a price. Breakfast was a complete different scene- In half an hour no food available, slow cleaning if table and refilling of food. Some days, no bread or butter or jam, no milk. We were told milk would come at 9 o’clock when breakfast starts at 7:30 and people leave on tour by 8:30-9!!! A jar of yogurt was only seen on our 4th morning and so was an attendant who asked for our breakfast coupons… none was given to us and on previous days no one checked this. These are some of the issues. It was our last stop on the Silk Road. We had stayed in atleast 5 hotels in the last 15 days and Huanju was the worst, infact the worst ever for us veteran travels. No service for expats! The girl didn’t even reply to my query on WeChat! No help at all and a below average afternoon tea. Even the coffee machine in the reception had no coffee sometimes. Somedays, only hot noodles were cooked, not the dumplings in soup! Very disappointing service! VA

This hotel is top quality. Worthy of 5 star standard. Just built in 2024, everything was brand new. Front desk receptionists were all so professional and hospitable. We felt so at home and comfortable that we stayed for 6nights. We were offered an abundant breakfast, evening tea and late supper. We had 70 inch tv with movie channels. There is a complementary laundry room. The Japanese style toilet was a bonus. Bus stop is across the road. Walking distance to Hong Shan Park, Peoples Park, Xinjiang Museum and Saybad Shopping district. Highly recommend any visitors to Urumqi to this wonderful hotel.

This room with the projector was worse than rooms with the TV. The projector was blurry and could also not be controlled by Xiao Du, also had to watch in the dark for better clarity. The room was also very smoky from the previous visitor.

Stayed in Urumqi a couple of times, this is by far the best for value property I've stayed in. Lovely, friendly service, spacious, modern rooms, huge TV, plush interior and comfy bed. Items in the mini bar were free so was the breakfast, tea and supper... definitely a winner in my books. I'm coming back for sure, thanks to the team that made my stay a memorable one.

Really excellent hotel. Clean and comfortable room with many smart features and gadgets. Delicious and plentiful breakfast - everything is halal. I can’t wait to come back next year!

Great location and prices for my trip. Good foods are provided in the breakfast and late dinner. They also have the afternoon tea times.