SureStay Plus Hotel by Best Western Vero Beach Reviews

Hotels about a year old. front desk agent was very pleasant and got me checked in relatively quickly. the room was modestly prepared not too dirty, but not the cleanest hotel room either.

I arrived earlier than expected, the front desk staff was just wonderful. Within a short time they were able to get me checked in and updated too👏

Great room at a fair price🤝🏾

 Well located, easy to find, 24-hour service, receptionist who helped me Very good But the room The floor was very wet because of the air conditioning and the smell in the hallway was very bad and strong.

Place of passage. Fair cleaning. Very poor breakfast. Attentive service.

The hotel smelled dingy. Old dirty carpets. Rooms need to be refreshed. Walls look moldy/ dusty. No cleaning carts I any hallway by 830am which is unheard of in ahotel.

Sheets were dirty, I asked for room service and they just fixed the bed but didn’t change the sheets Bathroom room pretty unsanitary, there was female hair on the wall and Conner of the tub

The attendants at the front desk were never at the front desk. Everyone must have been on the same floor as me because all night it was noisy!!! Walls were so thin I could hear people having conversations next door, on both sides of me!!! Some kids got in an argument at 2 am and this went on for an hour. I called the front desk but no answer. Bed was worn and needs to be replaced. The review on the towels is accurate. Not even big enough to wrap around you and they could use some fabric softner!!!

The ladies at the front desk were very nice and helpful. When we went to our room there was a hand towel hanging on the towel rack that was wet. No one was at the desk then so we did not report. Also it is convenient to have tissues in the room. When we made the reservation we asked for an accessible room but this was not

Very cheap basic breakfast that I passed 👎 Tv has issues with dark screen, dirty tile on the bathroom also send paper tissues was terrible. Location is not bad but this place used to be much better with the previous owner

Cheap towels, not enough, no exhaust fan. Mold mildew growing on ceiling, elevator floor buttons not working. No access to simple water in lobby. No early morning coffee. Have to wait for 6 am. Used tobe Country Inn. A lot of deferred maintenance. Painting needed bad. New carpeting. Staff knew about these problems, but owner just ignored.

Not bad for the price: clean and the bed was comfortable. No tissues in the dispenser (someone had put paper towels in it) and when we asked at the desk, they couldn’t find any. Breakfast had only children’s sweet cereals—I rely on raisin bran when traveling—(also the usual eggs toast and bacon).

Stayed 3 Months. They towed my car accidentally thinking it being abandoned. Pot smell 24/7 everywhere! Was on short break from full time working as traveling musician. Nice building but the current management is not corporate but rather local yokal family from east Indian origins. Not about the customer more about appearances of superficial up keep. It's only a matter of time before the place morfs into the Red roof and again local family up keep. The employees are very much the same type. A reflection of managements limitations translating into a rather uncomfortable feeling overall. This is definitely not about even good customer service. Outside people are using the buffet and conference room like it was their own residence.Doors slamming constantly !

The room had no hair dryer ...I went down to the front desk, very early in am. The lady at the front was very kind and accommodating. I appreciated the good customer service.