Muong Thanh Vinh Hotel

Muong Thanh Vinh Hotel Reviews

Muong Thanh Vinh Hotel

1 Phan Bội Châu, Lê Lợi, Thành phố Vinh, Nghệ, Vinh City, VietnamView Hotel Details
Muong Thanh Vinh Hotel
Muong Thanh Vinh HotelMuong Thanh Vinh HotelMuong Thanh Vinh Hotel
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Muong Thanh Vinh Hotel Guest Reviews

3.6/5
14 review
Verified reviews
Location3.8
Amenities3.4
Service3.7
Cleanliness3.6
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All Reviews(14)
Positive reviews(12)
Reviews with photos/video(4)
Negative reviews(2)
Amos
Deluxe Twin Room
Stayed in Feb 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 3, 2024
This is a very good value for money hotel. Clean, comfortable, spacious rooms. Very good front desk and housekeeping service. Breakfast is provided, but food available were mostly the same during my 2 days stay. Vietnamese cuisine but hope that there can be some variety. There is fried egg available, but would hope for choice of eggs, such as omelette, scrambled eggs etc.
Response from Property: Hello Customers! First of all, on behalf of the hotel, I would like to send my sincere thanks to you for using the services at the hotel and leaving your valuable review. We always improve our services, especially the hygiene and service quality of our staff. We always want customers to receive the best service. However, there may be things that are not the best. Regarding the breakfast menu, our chef team will recheck and improve to diversify the dishes even more. Once again, we would like to thank you and look forward to welcoming you again in the near future. Best regards! Managing director Duong Thi Linh
Jammerto
Deluxe Twin Room
Stayed in Apr 2023
Solo travellers
18 review
3.7/5
Posted on May 1, 2023
The whole experience was okay. I hope that the hotel can also focus on cleaning their air-conditioning because I am allergic to dust and I was sneezing lots of times so I checked out earlier.
Response from Property: Dear Guest!On behalf of all staff at Muong Thanh Vinh hotel, we would like to thank you for choosing to stay at the hotel!In order to improve the quality of our services, we would love to receive your feedback and appreciate your feedback and reviews about your recent stay.We are also very sorry that the room at the hotel did not meet your expectations and sincerely apologize for this bad experience. The hotel management board will work together with relevant depar**ents to find the cause and find a solution to this problem as soon as possible.Once again, we appreciate your unbiased review and give the hotel the opportunity to fix similar problems in the future.We look forward to welcoming you at Muong Thanh Vinh Hotel in the near future.Sincerely thank!Managing directorNguyen Thi Bao Truc
Anonymous User
Deluxe Triple Family Room
Stayed in Apr 2024
Family
1 review
2.0/5
Posted on Apr 30, 2024
The hotel is too old, the shower is weak, and the electricity is flickering. The kettle doesn't boil forever. I stayed 2 nights and the second day the room was not cleaned even though I asked. Reduce cleaning steps. The lobby does not have air conditioning. The air conditioning in the room is of poor quality. I will not come back a second time.
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Response from Property: Hello Ms. Hai, First of all, allow me to let the hotel representative send my sincere thanks to you for using the service and leaving a valuable review. We always want to bring the best service to customers, but there may be certain shortcomings. Regarding physical and human shortcomings, we will try to fix them as soon as possible to provide better and more attentive service to customers. Once again, I sincerely thank you for your comments. I sincerely thank, Best regards. Managing director Duong Thi Linh
Nguyệt Chu
Deluxe Twin Room
Stayed in Dec 2023
Couples
9 review
4.7/5
Amazing
Posted on Dec 28, 2023
Broken hair dryer, convenient location, big and beautiful hotel but the room is not luxurious
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Response from Property: Dear Ms. Nguyet! On behalf of the entire staff of Muong Thanh Vinh Hotel, we would like to thank you for choosing to stay at the hotel! We are very happy to receive feedback from you. We will check and thoroughly review the equipment in the room to avoid a repeat in the next customers. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Vinh Hotel in the near future. Sincerely thank! Managing director Duong Thi Linh
Giang Bach
Deluxe Triple Family Room
Stayed in Dec 2023
Family
3 review
4.0/5
Very Good
Posted on Mar 4, 2024
The room is a bit old, the equipment is acceptable within the price range
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Response from Property: Dear Dear Customers! First of all, on behalf of the hotel, I would like to express my sincere thanks to you for taking your valuable time to share your experience during your stay at the hotel. I am also very pleased to see that you are satisfied with the hotel's services. This is the motivation for us to strive every day in our customer experience journey. Once again, I thank you and look forward to welcoming you back to the hotel in the near future Sincerely thank you Hotel manager Duong Thi Linh
NGUYEN TRAC HUNG
Deluxe Triple Room
Stayed in Dec 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Beautiful room, spacious and airy space, convenient movement.
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Response from Property: Dear Mr. Nguyen Trac Hung! First of all, on behalf of Muong Thanh Vinh Hotel, we would like to send you our sincere thanks for using the service and leaving your valuable comments. We always want to bring the best service to customers. To achieve that, all employees always strive and will constantly improve and develop. We will always learn and improve to bring the best experience in the coming times. Once again, I would like to thank you and hope to continue to welcome you to use the services at the hotel. Sincerely thank! Best regards! Managing director Duong Thi Linh
Thị Như Hạnh
Deluxe Twin Room
Stayed in Jun 2023
Family
1 review
3.2/5
Posted on Jun 16, 2023
Old equipment, weak air conditioning. Room smells musty. Friendly and polite staff. Breakfast is okay compared to the price.
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Response from Property: On behalf of all staff of Muong Thanh Vinh Hotel, a 3-star hotel in the City. Vinh Nghe An province, we would like to thank you for choosing to stay at the hotel! We are very interested in customer opinions and will take measures to ensure service quality. Regarding the room, we have conducted a more thorough inspection and cleaning to ensure your dissatisfaction does not occur in the future. The management board will reevaluate the room services at the hotel and make efforts to upgrade and repair equipment to meet the greatest satisfaction of customers. And we are very sorry for your bad experience at the hotel. We look forward to welcoming you at Muong Thanh Vinh Hotel in the near future, so you can experience the best services. Sincerely thank! Managing director Nguyen Thi Bao Truc
Zhouyuanfu
Deluxe Twin Room
Stayed in Nov 2023
Business travellers
9 review
4.0/5
Very Good
Posted on Jan 17, 2024
Hygiene: clean Service: considerate service
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Response from Property: Dear Customer! First of all, the representative of Muong Thanh Vinh Hotel would like to thank you for using the service at Muong Thanh Vinh Hotel and leave a rating scale to reflect the quality of service. We always upgrade and improve service quality, but there are still many errors. We promise to try to overcome our weaknesses in equipment, hygiene, staff service quality... to bring the best service to our customers in their next experiences. Once again sincerely thank you! We hope to continue to welcome you in the near future Best regards! Managing director Duong Thi Linh
Anna5588
Deluxe King Room
Stayed in Jun 2022
Couples
2 review
4.0/5
Very Good
Posted on Jun 30, 2022
The hotel in general is also quite good, the breakfast buffet is suitable for the price. The elevator is a bit slow but for that level it's ok. Might consider going back. The location is quite convenient, near the train station and opposite the station market, located in the center of convenient transportation One point is that Nghe An is too hot, but the air conditioner is strong and weak, like the battery is dead without changing :(
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Response from Property: Dear Guests! On behalf of all staff at Muong Thanh Vinh Hotel, we would like to thank you for choosing to stay at the hotel and leaving your valuable review. Our hotel will try to overcome existing limitations to provide the best service to customers in the future. We look forward to welcoming you at Muong Thanh Vinh Hotel in the near future. Sincerely thank! Managing director Nguyen Thi Bao Truc
Thảo
Deluxe Twin Room
Stayed in Mar 2022
Friends
3 review
5.0/5
Outstanding
Posted on Jun 12, 2022
Clean room and good service. I forgot my stuff so I can keep it for you and return it. I'm very satisfied
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Response from Property: Dear Guests! On behalf of the entire staff of Muong Thanh Vinh Hotel, we would like to thank you for choosing to stay at the hotel! We are delighted to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we thank you for taking your valuable time to provide feedback about your experience at the hotel. We look forward to welcoming you at Muong Thanh Vinh Hotel in the near future. Sincerely thank! Managing director Nguyen Thi Hien
Guest User
Stayed in Feb 2023
Family
0 review
1.0/5
Posted on Feb 27, 2023
Bad smell, downgraded interior, unfriendly staff. Terrible experience in general I and my family stay for 1 night in Vinh and fully disappointed by the quality and service of Muong Thanh Vinh. It is unbelievable that they can say out loud they are the best hotel in Vietnam. Will never come back again!
6/7
Response from Property: Dear Guest! On behalf of all staff at Muong Thanh Vinh Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve the quality of our services, we would love to receive your feedback and appreciate your feedback and reviews about your recent stay. We are also very sorry for the problem you have encountered and sincerely apologize for this bad experience. The hotel management board will work together to improve the quality of hotel services as soon as possible. Once again, we appreciate your unbiased reviews and give the hotel the opportunity to fix future problems. We look forward to welcoming you at Muong Thanh Vinh Hotel in the near future. Best regards! Hotel manager Nguyen Thi Bao Truc
Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The first time I stayed at this hotel, I mistakenly booked a 5-star hotel, but I was quite satisfied. The hotel is clean, the staff is enthusiastic. Good breakfast. There is delicious eel soup. The hotel is near the train station, so I went home early in the morning and still had a clean room prepared. Opposite the hotel there is a convenient market to buy things.
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