Santi Resort & Spa Reviews

The hotel personnel were all great. They had very good attitude and served us well. Thanks to trip.cok for cheapest price

The service is in place, the environment is beautiful, and the service staff are enthusiastic, but they don't speak Chinese.

Nice room, convenient location, delicious breakfast

No service at all. The equipment is old and the air conditioner breaks down in the middle of the night. Nobody cares. After reaction, be unapologetic!

Worst hotel staff in the world ? Unable to give ZERO rating From Trying to double the bill from $122.8 dollars to $224 !! Saying it’s bank charges !!! 3% doesn’t equal $121 !!! But manager said it did !!!! Whilst on the way to the airport, hotel rang our tour guide - with the Receptionist then Asking me to send money to his personal account !!! After he messed up the bill - see photo below I did give cash to the tour guide to pay the hotel, but it cost me £3 in bank charges to withdraw the money. crap customer service , Staff asleep Playing on their phones Hotel gates padlocked shut at 22.10 !! No lights on at 22.10 !! Had to use torch on phone to see our way No porters on arrival or exit to assist with luggage, No bar service after 22.00 Asked for a drink at 13.00 - told to use mini bar !! 2 beers or 2 waters 50 minutes to get a drink, as bar server had gone home. Staff trying to imitate me by 4 of them standing and staring at me, whilst I complained about waiting 50 minutes for a drink. Manager clearly has NEVER been trained in customer service !! Complain about crap service but still get ‘a service charge’ which management refuses to remove Spa area permanently closed during our 4 day 3 night stay American breakfast - absolute joke- 2 fried eggs, 2 x 1” cocktail sausages and 1/2 slice of square cheap ham , but described as 2x pork sausage, eggs and bacon 🤬🤬🤬🤦‍♂️🤦‍♂️ In summary - what a shower of 💩 !!!!! I had even searched for other better options, but the local homeless people already had the benches in the park and cardboard boxes in the street. At least on the street people were helpful and polite, unlike the staff at this place. I could go on, but the stress levels are rising at the bad memories of this place, and I have better things to do. The only good thing, the gardens did look nice.

This hotel is in a beautiful setting with separate accommodations, restaurant and reception buildings set in beautiful very well maintained gardens. Maybe it was our mistake to visit at a very quiet time of year. The customer service was shocking! I mean absolutely appalling! Not sure if the staff need to be better trained or they just couldn’t be bothered. Coming back from an evening in town just after 10pm, the place is in darkness so we had to use our phone touched to make our way towards our building. We saw the light in the reception. We thought we would ask for last drinks to take to our room. The member of staff clearly wasn’t expecting to see anyone and was quickly doing his uniform up as we approached. He told us we couldn’t have a drink as the person whose job it was had gone home and we had to use the mini bar. That only contained 2 cans of beer which my husband didn’t drink. Next day we came back from sight seeing at 2pm and asked for a drink only to be told again to just use the mini bar. Clearly they couldn’t be bothered or interested in making additional money from our drinks. After pushing them, they did some drinks, but they could only be delivered to our room. That evening we came back from town early to get a last drink only to find the person who job it was to pour drinks had gone home early. They actually made him drive back in to pour our drinks rather than doing it themselves. It took 50 minutes!! To top it all, the breakfast was so bad my husband ended having a very small bowl of cornflakes on 2 mornings. This is a 4* hotel!!! When we went to check my husband asked the manager to remove the service charge on previous nights drinks that he brought to the room himself after the 50 mins wait. This was her chance for damage limitation, she just said it wasn’t possible as it was just include. The receptionist then failed to calculate the 3% credit card charge correctly and tried to double our whole bill. Other hotels we visited on our trip were also on the quiet side but it meant we got amazing service. It’s a massive shame this hotel has so much going for it, none of it is its people. Spend slightly less on the garden and invest in staff and manager training or employ staff who give a toss!

If you happen to be on the property once, you will never go anywhere when you are in Luang Prabang. It is the best property I have ever been to in Laos. Royal breakfast, royal dinner, beautiful garden, and swimming pools are a true paradise to experience.

This hotel was a ray of sunshine ….the staff was attentive and breakfast was well presented and they would accommodate any reasonable request. The pool an oasis and although beginning to show its age the grounds are well maintained. The location is 10 minutes from any activity but a resort shuttle will take you into town on a crisp schedule. Special locations will cost you 3 dollars US (60000kip). The resort is quiet and peaceful.

The hotel was chosen by our tour operator. We spent 3 nights there and were fully satisfied. The room was very spacious and comfortable (except the pillows, very hard), with a nice balcony. The bathroom was functional but has not been restored. A key differentiator for this hotel are the gardens, very beautiful and well kept. Very nice pool area too, to relax at. Breakfast is very good and breakfast personnel kind and accomodating. The buffet can though get crowded when a group is around. The hotel provides a transfer to the Villa Santi in town 5 times a day. So if you need full flexibility to visit Luang Prabang, that hotel could be a better option. Also note that there are no shops around. A good idea can thus be to get some water or other drinks in town.

Three nights in a 'Honeymoon Villa' in Dec 2023. Very spacious room, and balcony with view on the big lotus pond and idyllic rustling of a small stream right under th balcony. Clean room and linnen, nice towels. Bathroom with huge bathtub, really hot water with good water pressure, full ameneties. Good restaurant. Regular free shuttle to town (about 5 km away). Recommende!

The Villa Santi used to provide a 4 star experience - I stayed there last in 2021 - but it has fallen on hard times. The main building has been beautifully restored but the service and food are closer to a two star guest house, run by amateurs. The people who work there may be trying but they are all very inexperienced, have little English and are in real need of proper hospitality training. There appeared to be no manager present or available during my 4 stay stay. When I asked to see the person or speak to them I was told that they were at a sister resort hotel which was 15 minutes away by car. The hotel charges 4 star rates for a two star experience. It is a real shame - it requires on-site management and staff training to get it back to scratch and justify its prices.

So much potential but nothing like described. Firstly the Spa is permanently closed. The breakfast was the most basic I've ever seen at any hotel 2 star or up. The hotel staff are friendly but completely unwilling to assist.

A very nice, although not new hotel, which is very clean and the staff is incredibly friendly. It is beautifully located a little outside of Luang Prabang, behind it are beautiful fields and a small village. The room was clean and large, and the WiFi worked perfectly. There is a free shuttle into town to the "sister hotel" Villa Santi.

Nice hotel although the rooms are showing their age, especially the bathrooms, it must have been a long time since the last renovation. Wifi didn't work in the room. Garden area is beautiful with a view of green fields and mountains, pool is good, restaurant as well. Very friendly and helpful staff. Free shuttle to city center is convenient. Spa was closed. However, the hotel should mainly be used by large groups for one night. The city of Luang Prabang is infested with mass tourism, noisy, bad air, hellish traffic, and the destinations around are overcrowded and rather to be avoided. Unfortunately I can no longer recommend it.