Seldom-writes-review
July 21, 2024
Creta Maris Resort. Well what can I say, having been caught up in the Crowdstrike debacle, TUI managed to negotiate emergency accommodation for one night then another. We all arrived around 11:30 but were held up on checking in until the restaurants were closed. After Which we were processed very quickly, I get it; they hadn't expected a late rush for the restaurant and so were not prepared. That said when asked if they could perhaps give some fruit or anything we were told no. Some of us hadn't eaten since lunch! We ventured out into the town where we eat at Mammos (very nice by the way as were the surroundings). The next morning we arose and had to check out of our rooms as TUI had only negotiated one night's stay. No problem, the staff were very accommodating and friendly, we were still allowed to use the facilities and still had all inclusive privileges. The staff tried to make us feel very welcome despite our circumstances,difficult given the low mood. They were as much in the dark as we were about what was going on. Around 5pm we were informed that we would be staying a second night; and that we would be updated on our repatriation flights at 5 pm the following day. This had a relaxing effect on us and we could finally enjoy the environment we found ourselves in. The staff were excellent, I know its unfair to single out one person but, Panagiota was outstanding in her compassionate and friendly care of my wife and I.We almost forgot we were stranded in Crete! The resort was very nice but sun loungers were difficult to get as mos guest were reserving them with towels, something which was not allowed at our original resort The Elounda Village. It is a larger resort and very busy, but the staff work hard to help you enjoy your stay. I will always be grateful for their hospitality and kindness. If you are looking for a good family resort I would definitely recommend this one.