NormanHurst Hotel

DONT BOOK THIS HOTEL. The worst hotel I’ve ever seen . The place is falling to bits and it smells really bad . I wouldn’t let a pet stay there. Rude customer service and refused to give refund even though we didn’t even stay at the hotel. We had to book another hotel it was that bad . False advertisement, you’ll not be in the hotel on the photos, you’ll be put in a motel run down building in the back car park . Horrendous. Rang the environmental health on this hotel it’s that bad, also under investigation for false advertisement. DONT BOOK HERE . The wallpaper is held on by sellotape , the place stinks, carpets ripped , bed stained with god knows what , hair everywhere , you can’t even see out of the windows because of the muck on them .

Avoid at all cost! .This hotel is run down and shabby.I booked for one night .We were escorted out of the main house to a tired looking annex at the rear of the property. This was about 4 pm , I had to take my wife for an appointment so she quickly changed and had a shower We left the hotel at 4.30 pm , After dropping my wife at her appointment I returned back to the hotel about 945 pm the room was cold , no heating the whole room smelled of mould it was overpowering , the bedding felt damp and the pillows had barely any filling in. That walls were dirty , I went to the hotel reception and pressed the button for some help but no one came ,so I went back to my room 130c and packed our overnight bag and picked my wife up and went home , I did try and ring the hotel but it went to answerphone and I left a message but I have had no response from the hotel. We have stayed here many years ago and had such a nice time so we did not think that it would have changed, I have notified Trip.com about our stay and still waiting for a response from them, the problem we have is we have also booked a further 3 nights at this hotel on 1 June and the 20 to the 22 June as we are at a wedding and are hoping to get our money back , but Trip .com are saying it is up to the hotel to refund us or not as we don’t have cancellation cover on the booking , it looks like I will be taking to BBC rip off Britain to see if they can help

We booked a room for one night as we were flying to Rome the following morning. We booked a room which included a cooked breakfast in the morning. The room was alright and quite spacious. We went for breakfast and was brought out some toast by a man wearing a coat. Not too bad unlike another couples which hadn't seen any heat at all. We then waited for our breakfast which never came. We finally managed to get hold of the man who had brought the toast. He said that breakfast wasn't included even though we had papers to prove it. All he kept saying was no breakfast, even when he was asked about the knives and forks on the tables and the sachets of red and brown sauce. BE AWARE THAT IF YOU STAY THERE AND EXPECT A BREAKFAST THEN IT WILL NOT ARRIVE.