Hotels Near Mermaid's Statue in Warsaw

on the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off. next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me. this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up. eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training. the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities. 第一晚入住時，已經很晚了，酒店人員在沒有通知我的情況下，給我安排了一間傷殘人士的房間。 由於太疲倦了，所以只是感覺房間怪怪的，但並沒察覺有什麼問題。直到第二天晚上，洗完澡之後，整個廁所也是濕的，我差一點就要滑倒。 再看看之前預訂時的收據，發現房間的廁所根本不應該是這個樣子，繼而我到酒店大堂理論，他們才告訴我，因為第一天晚上時候，訂單太滿了，所以才為我安排這樣的房間。 可是你要知道，這樣的設計，正常人洗澡，是真的很容易滑倒。他們不但沒有誠意的道歉，只是詢問我想要怎樣。 說實話，這難道不是酒店的問題嗎？第一天並沒坦白這不是我原本所訂的房間、繼而我發現後，亦沒作出任何相應的措施、道歉。 最後在我要求下，他們給我換了最好的房間，另外給我送了兩天免費的早餐。不過，這通通都是我要求的，酒店人員真的有需要再培訓。 第一張照片是他們賠罪送的水果。

We really spent a perfect time in this hotel! The room was big enough, and we really enjoyed of our bed. Bed in this hotel it’s something unbelievable! Super comfortable and huge! Definitely will come back again. We want to say big thanks to supervisor Zuzanna! Super kind and helpful person. I wish to every company a person like she. Without this people like Zuzanna the hotel service will die

Very lovely stay and the staff were very accommodating. Lovely views from room as well. Massage in the Samui Spa was ok. The only thing we didn't like is the strong smell perfume around the hotel.

Convenient location, right in the city center with the view of the city landmarks. Friendly staff and good breakfast. The only disappointment was the swimming pool/ sauna rules which are not specified while making a booking on trip.com. We came to find out that the pool is only accessible for one hour per guest and additional time must be paid extra and cannot exceed 3 hours per day.  In addition, an advanced booking must be made in order to use the pool and spa facilities. These restrictions should be transparently stated as the inconvenience left us with a feeling of mis-advertisement, which is a shame for such a nice hotel.

The hotel is located right opposite to the Warsaw Central station, so it is very convenient for those who need to catch a train. Check-in was quick and the staff was polite. The fact that the hotel rooms are located on the higher floors of the building give customers an opportunity to look at Warsaw from a spectacular angle. The breakfast offers a decent variety of food and drinks. The room itself is of decent size but the interior is a bit aged and requires some new decorations and design. In light of the fact that there are several much newer 5-star hotels in downtown Warsaw, this hotel needs to seriously step up to keep itself competitive in the game.

The Queen Classic at Level 6 is really nice. Love to stay here and sure will be back again. The receptionist RAFAR is very excellent in handling the customer and also friendly. This hotel very near with everything and easy process to check-in & check-out.

Conveniently located, just walking distance to the central station. Clean room and nice service!

Beautifully styled room, super comfy bed and block out blinds! Great little kitchenette too. Only thing that let the stay down was the water pressure in the shower, almost a trickle. I realise most places these days are eco conscious with water but this was much less pressure than that. Attentive staff and nice reception.

Good location and reasonable price considering the standard. Many amenities for hotel guest. However, remember don’t take away food, the hotel has no microwave for heating up the food even they have bar&restaurant but none of the people are willing to help.

The hotel is only remembering its glorious days. The rooms are grand, but have no more mini bars. The size of the bathroom a bit compensate it. However, the hair dryer can be used only with an open closet doors, giving a feeling like being in a closet and sweating from the heat of the hair dryer. The breakfast is ok, but the surrounding is so shabby, literally asking to have the breakfast fast and leave. The surrounding of the hotel is like in the middle of nowhere. We chose it because of the swimming pool, but at the end used only the gym that was very well equipped. To sum up, next time we would chose rather more updated hotel without a pool than this one that is very shabby in our opinion. Also, we will NOT BOOK via TRIP because we got tricked this time by apparently receiving a special price for our search with all the settings, but that was a TRICK!!! The prize didn’t include breakfast, so at the end we paid a way more than the original offering: paying extra 25 Eur per person x 4. The breakfast is not worth it 25 eur at this hotel. Also, TRIP kind of booked for as the rooms for smokers. Thanks to the reception, they have double checked it with us when we arrived, so we got the non-smoker rooms. Though, they forgot to ask about the breakfast leaving us with the unpleasant moment next morning.