Ibis Budget Canberra

Ibis Budget Canberra Reviews

Ibis Budget Canberra

15 Tay St, Watson, Australian Capital Territory, 2602, AustraliaView Hotel Details
Ibis Budget Canberra
Ibis Budget CanberraIbis Budget CanberraIbis Budget Canberra
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Guest Reviews of Ibis Budget Canberra

7.3/10
135 review
Verified reviews
Location7.3
Amenities6.4
Service7.7
Cleanliness7.8
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All reviews(135)
Positive reviews(32)
Reviews with photos/video(9)
Friendly staff(8)
Clean and tidy(7)
Great location(5)
Negative reviews(4)
Anish
Twin and Single Bunk Bed Room
Stayed in Feb 2025
Couples
2 review
9.5/10
Amazing
Posted on Mar 5, 2025
Very good service and excellent stay
Response from Property: Dear Anish,We very much appreciate your comments regarding your stay at the ibis budget Canberra. It is always a pleasure to receive positive feedback. I am especially pleased to hear that you received great service and had an excellent stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matt ParkinsGeneral Manager
Gabriela
Queen Bed and Single Bunk Bed Room
Stayed in Apr 2025
Family
1 review
2.5/10
Posted on May 16, 2025
The hotel was quite small and far from everything, so getting around without a car was a bit inconvenient. As for the so-called “buffet” breakfast, it was really just pancakes and juice — nothing more.
Sharon
Queen Room
Stayed in Sep 2024
Other
1 review
6.0/10
Posted on Oct 25, 2024
Anything that could go wrong did go wrong!!! For a disabled room there was no power point near the bed. The only available power point in the room was in the bathroom. The air conditioning was manually powered and was positioned above the window so anyone in a wheelchair or that was short could not reach it. The only place to hang up your clothes was on the back of the bathroom door. The bathroom was quite large but when I went to put the towel on the hanger it came apart!!!! And the top of the toilet was broken. Then I opened the fridge and it looked like a soda can had exploded and nobody had cleaned it. When I informed the staff member he was very lovely, he came in and cleaned the fridge, gave me a power board and extension cord for the bed which did help. But then in the morning the young staff member on took an hour and half to bring a toasted sandwich to my room after saying it would only be 10mins. He had clearly forgotten about it. So after such a bad experience I asked for my money back!!!!
6/14
Response from Property: Hi Sharon,Thank you for taking the time to tell us about your experience at the Ibis Budget Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am truly sorry that you had so many issues during your stay, and while we were able to sort some of them they should all have been prevented beforehand! I hope that your upgraded upgrade at the next place you stayed made up for the issues you experienced with us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Matt ParkinsGeneral Manager
Guest User
Twin and Single Bunk Bed Room
Stayed in Sep 2024
Couples
1 review
7.0/10
Posted on Oct 20, 2024
Ibis Budget Canberra is at a distance of some 7 km from the city centre which is quite remote and not easily accessible, especially at night time. On the other hand, Ibis Budget room charge is quite competitive and is ideal for travelers who have limited budgets. The concierges are polite and helpful and help make your stay very pleasant.
Response from Property: Hi! Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us, especially that our team was polite and helpful and that the rate was competitive! I can empathize with your feedback regarding our location, we are a little bit away from major facilities and travel is made much easier with a vehicle! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
Twin and Single Bunk Bed Room
Stayed in Feb 2025
Solo travellers
1 review
7.5/10
Posted on Mar 12, 2025
Receptionist was absolutely wonderful and friendly. Room is a bit dated with the toilet separated from the sink but it was fine for a good night's sleep and was quite clean. Just be aware they charge an extra $5/day for car parking.
Response from Property: Good evening!We very much appreciate your comments regarding your stay at the ibis budget Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Jan 2025
Solo travellers
33 review
7.0/10
Posted on Feb 6, 2025
Clean room. Friendly staff on check in counter. Definitely at the budget end of accommodation in Canberra
Response from Property: Good afternoon,Thank you so much for staying with us and for taking the time to provide us with your positive feedback. I am happy to hear that you enjoyed your stay with us for the most part, especially that your room was clean and our staff were so friendly! Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Kind regards,Matt ParkinsGeneral Manager
Riteshkumar
Queen Room
Stayed in Nov 2024
Couples
2 review
9.5/10
Amazing
Posted on Jan 15, 2025
It was cozy standard room, friendly staff , very good breakfast . Conveniently well location .. value for money
Response from Property: Hi Riteshkumar!Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us, especially that your room was cozy, that you liked the breakfast and that our staff were friendly! I am also very happy to hear that our location was convenient and value for money!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Jane Haque
Queen Room
Stayed in Feb 2025
Couples
1 review
9.0/10
Great
Posted on Mar 25, 2025
Location is in a good and quiet place with plenty of parking.
Response from Property: Dear Jane,Thank you for your feedback regarding your recent stay at Ibis Budget Canberra. We're pleased to hear that you appreciated our quiet location and ample parking facilities.​We strive to provide a comfortable and convenient experience for all our guests. Your comments are valuable to us, and we look forward to welcoming you back in the future.​Best regards,Jeanie A.Assistant ManagerIbis Budget Canberra
MITSUAKI
Queen Room
Stayed in Sep 2024
Solo travellers
6 review
8.0/10
Very Good
Posted on Oct 8, 2024
An affordable budget hotel on the outskirts of Canberra. There was a dead cockroach in my fridge when I opened the fridge door. I’ve stayed there before and most likely will stay there again.
Response from Property: Good aftenroon Mitsuaki,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us, though I am truly sorry to hear about your unexpected fridge visitor - I will be raising this with the housekeeping team as this is not our usual standard, not the standard we aspire to. Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
1 King Bed And 1 Overhead Bunk Bed, Maximum 3 Persons
Stayed in Aug 2024
Business travellers
38 review
7.0/10
Posted on Sep 29, 2024
Fine. Location outside the City. You can arrive late at night. The key is prepared and all is arranged.
Response from Property: Hi!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am happy to hear that you enjoyed your stay with us and that you were able to check in after 10:00pm without any issues!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Dec 2023
Couples
47 review
7.5/10
Posted on Mar 16, 2024
The hotel is quite economical. The breakfast is fine and inexpensive, and it is worth to pay extra for it. It is a few kilometers from city center but the area is nice.
Response from Property: Hi!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us and very happy to hear that you enjoyed our breakfast offering!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in May 2024
Solo travellers
1 review
9.5/10
Amazing
Posted on Jun 22, 2024
The service from the front desk was ok but to have to pay to park my vehicle at the motel was an imposition. As it was compulsory, the true cost of staying at the motel should have been increased by the cost of the parking. This is deceptive pricing policy. It is almost as bad as charging more for toilet paper. The room and the bed were comfortable. The air conditioner did not work but there was a heater (probably all that is needed in Canberra in June) I did not partake of any food.
Response from Property: Good evening,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us, though I do apologize that you were unhappy with the $5 parking fee. This is something that was implemented by the hotel owners at the start of the year and is advertised on our third party websites. On the plus side I am happy to hear that your room and bed were comfortable!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,Matt ParkinsGeneral Manager
Guest User
Twin and Single Bunk Bed Room
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 8, 2025
Good location, affordable, clean.
Response from Property: Good afternoon!Thank you for taking the time to share your feedback! We're so glad to hear that you enjoyed our convenient location, found our rates affordable, and appreciated the cleanliness of our hotel. It's always rewarding to know we're meeting our guests' expectations.We hope to welcome you back again soon!Warm regards,Matt ParkinsGeneral Manager
Guest User
Queen Bed and Single Bunk Bed Room
Stayed in Dec 2023
Travel with friends
1 review
7.0/10
Posted on Jan 20, 2024
Was all okay - one of the beds in our room did not get made throughout the stay for some reason. Sheets were also not the cleanest on checkin. There was also some sort of power cut one afternoon which left us without power and Wi-Fi for about 5 hours, quite frustrating when we were job hunting. Staff were nice and location was fairly good however.
Response from Property: Good afternoon!Thank you so much for staying with us and for taking the time to provide us with valuable feedback! I am delighted to hear that for the most part you enjoyed your stay with us! I do sincerely apologize that you had some issues with the sheets not being 100% clean and also not made up during your stay - I will follow this up with the company that provides our linen as well as our housekeeping team. I am also sorry about the power outage - unfortunately this was an unplanned outage that affected a number of suburbs in the northern part of Canberra - I can definitely understand your frustration. On the plus side I'm glad to hear that you liked our staff and location!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager
Guest User
Queen Room
Stayed in Dec 2023
Couples
6 review
10.0/10
Outstanding
Posted on Feb 16, 2024
Clean and beautiful room, can not complain much with this price, good for short stay.
Response from Property: Good afternoon!Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us, especially that your room was clean and that the price was suitable!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,Matt ParkinsGeneral Manager