Regal Shuixin Hotel Wenzhou

Regal Shuixin Hotel Wenzhou Reviews

Regal Shuixin Hotel Wenzhou

No.177 Ge'an Road, Wenzhou, ChinaView Hotel Details
Regal Shuixin Hotel Wenzhou
Regal Shuixin Hotel WenzhouRegal Shuixin Hotel WenzhouRegal Shuixin Hotel Wenzhou
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Regal Shuixin Hotel Wenzhou Guest Reviews

4.4/5
299 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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All Reviews(299)
Positive reviews(282)
Reviews with photos/video(32)
Delicious breakfast(21)
Friendly front desk staff(21)
Classy environment(20)
Great value for money(13)
Average sound insulation(11)
Easy to get around(6)
Well designed(3)
Great location(2)
Negative reviews(17)
Liang
Deluxe Double Room
Stayed in Feb 2023
Business travellers
25 review
4.0/5
Very Good
Posted on Feb 18, 2023
Top service everything is perfect , hotel staff nice very fast check in
Response from Property: Dear guests, thank you very much for choosing our hotel, thank you very much for your trust, you certainly to our work on the greatest encouragement, we will always be warm for the purpose of customer service will serve every guest, also look forward to your next check-in. Our highest rating is 5 points. We hope to get your 5 points next time. Have a nice life!
Guest User
Deluxe Double Room
Stayed in Apr 2023
Couples
15 review
5.0/5
Outstanding
Posted on Jul 7, 2023
Great location, clean room and friendly staff.
Response from Property: Dear family: Hello! Thank you very much for choosing Ruihao Shui Xin Hotel among many hotels. Thank you for giving us full marks. Your affirmation is the driving force of our unremitting pursuit. We will do our best to add pleasant and beautiful memories to you with the best environment and perfect service. Thank you very much for your meticulous review, and thank you very much for your five-star review. We sincerely look forward to your next visit
Carla Jacomine
Deluxe Double Room
Stayed in Aug 2022
Couples
1 review
3.5/5
Posted on Aug 15, 2022
The staff was very friendly. However the sink broke and fell through the bathroom counter while we were sleeping. Great staff service though.
Response from Property: Distinguished guests! Thank you very much for staying at our Waterheart Hotel! I am very sorry that this kind of incident happened during your stay. We dealt with it as soon as we could. We have also reported it to the Ministry of Industry and Health, and they have checked every room in time. We will do a better job in detail in the following work. Looking forward to your next visit. Wish you a happy life!
Guest User
Boutique Double Room
Stayed in May 2023
Friends
1 review
5.0/5
Outstanding
Posted on May 5, 2023
gooood
Response from Property: Dear guest, hello! Thank you very much for staying in our hotel. I am very glad to see your recognition of our work. With your trust, we will continue to forge ahead and always prepare to bring high-quality services to every guest. We look forward to your visit again!
Guest User
Boutique Twin Room
Stayed in Mar 2024
Couples
25 review
4.5/5
Great
Posted on Mar 30, 2024
Xiao Chen at the front desk is warm and thoughtful! Although the room was specifically requested to be quiet, there was still noise outside the room on the sixth floor until past four in the morning! Rogue renewals can only be canceled. Maybe it’s just worth the price!
Original TextTranslated by Google
Response from Property: Dear family: Hello! Thank you very much for spending your precious time giving us a positive review. Your affirmation is a source of motivation for our continuous progress, and we will also take your feedback seriously. Report to the relevant departments, we hope that during the journey, we can bring you the thoughtfulness and pleasure like a close friend. Thank you for your trust and love in our Ruihao Shuixin Hotel, and we look forward to your visit again!
Guest User
Boutique Double Room
Stayed in Feb 2024
Solo travellers
17 review
4.0/5
Very Good
Posted on Feb 15, 2024
This location and price are pretty good. It's very close to Zhengliang Seafood, about 100 to 200 meters away. However, I feel that the area around the hotel is relatively secluded and the surrounding area is darkly lit at night. The interior of the hotel is Chinese retro, and the room facilities are a bit old.
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Response from Property: Dear Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will come back next time. If you come, you can point out our shortcomings to us, and we will work hard to do better. Our attentive service allows every customer who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and Touched and looking forward to your next visit!
Peibanzuichangqingderen
Boutique Twin Room
Stayed in Feb 2024
Family
2 review
3.7/5
Posted on Feb 6, 2024
The facilities are a bit old, there are small bugs in the bathroom, and there is a strong smell of cigarettes outside the door. The staff at the front desk are patient and the service is very good. This is the fir tree
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Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. We have given feedback to the relevant departments as soon as possible, and we will definitely pay attention to it and strengthen management in terms of health. If this happens, you can report it to our front desk in time and we will definitely solve it for you. We apologize again for the inconvenience. Regarding the service of hotel service staff, we always provide services to every guest based on the principle of guest first. We will still improve our service. We hope that when you check in next time, if you have any needs during your stay, you can give us timely feedback! All our staff will report the issues you pointed out to the relevant departments to improve service quality. Looking forward to visiting again!
JLin
Classic Twin Room
Stayed in Nov 2023
Family
29 review
4.2/5
Very Good
Posted on Dec 17, 2023
Considering the price, Shuixin Hotel is still a good choice. Located in the city center, about a 10-minute walk from Wuma Pedestrian Street, it is a good choice for visiting Wenzhou. There aren't many choices for breakfast, but it's pretty good.
Original TextTranslated by Google
Response from Property: Dear Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will come back next time. If you come, you can point out our shortcomings to us, and we will work hard to do better. Our attentive service allows every customer who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and Touched and looking forward to your next visit!
Grace
Classic Twin Room
Stayed in Oct 2023
Family
4 review
4.0/5
Very Good
Posted on Oct 4, 2023
The hotel's hardware, environmental sanitation and interior design are excellent, and the breakfast buffet service is also very attentive. In comparison, the service of a second-rate small hotel with a female front desk is incompatible with the environment created by the hotel. She always looks at her coldly and does not listen to the customers' explanations, resulting in providing misleading information.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at our Ruihao Shuixin Hotel. We sincerely apologize for your experience during your stay. It is a pity that we did not meet your expectations. If you have any accommodation needs in the hotel, you can give us timely feedback. We will solve it for you as soon as possible. We will also continue to work hard to provide various services. We hope that our service can bring you more surprises and touches, and we look forward to your next visit! wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Sep 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 3, 2023
The room had a luxurious king bed. The room was a bit big and had a little smell. Opening the window would provide better ventilation. The breakfast was not very varied, but it was filling. But should I say it or not, the hotel is quite humane. Our child was sick and was not feeling well, so we told the front desk to postpone check-out for an hour, and the front desk immediately agreed, which was great.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing our Shuixin Hotel and giving your five-star rating. Your detailed comments are support and encouragement for our work and the driving force for our continuous advancement. We hope that our sunny and warm service will bring you the supreme service experience. Hope to see you next time!
ddknow
Executive Room (2 beds)
Stayed in Mar 2023
Business travellers
23 review
4.7/5
Amazing
Posted on Mar 28, 2023
The hotel front desk and floor attendants were very nice. I forgot the charger when I left the hotel. I informed you as soon as possible. Thank you very much! The hotel has a parking lot and a rich breakfast. Overall, it is cost-effective.
Original TextTranslated by Google
Response from Property: Dear family: Hello! Thank you very much for choosing our Ruihao Shuixin Hotel among many hotels, and thank you for your perfect review. Your affirmation is the driving force for our unremitting pursuit. We will do our best to provide you with the best environment and perfect service to add pleasant and beautiful memories to you. We sincerely look forward to your next visit!
Guest User
Classic Double Room
Stayed in Feb 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Feb 22, 2023
The entrance of the hotel is very clean and comfortable, the space is large, the rooms and aisles are very well done, suitable for business trips, cleanliness and tidiness are the criteria for choosing a hotel, this hotel has a good price/performance ratio: the price/performance ratio is quite high, it is very good to live in such a room for 200 The sanitation is not bad. The front desk will remind you to enter the license plate when you check in. This is really good. The sanitation is very good. Some small details are very good and I will come again.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and appreciation! I am very glad that Ruihao Shuixin Hotel can bring you a good time for your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a feeling of being at home. Looking forward to visiting again!
tianyu1106
Classic Double Room
Stayed in Nov 2022
Other
5 review
2.5/5
Posted on Nov 6, 2022
I am very dissatisfied. I ordered 273 yuan, but 504 yuan was deducted after the order was completed. I checked that there was a miscellaneous fee that deducted more than 200 yuan. I was confused and didn't tell me what the miscellaneous fee was? ? ?
Original TextTranslated by Google
Response from Property: Dear, after seeing your review, we are very sad that we failed to give you a satisfactory stay experience. This is our biggest regret. You are not satisfied with your stay this time. We also tracked and understood your check-in situation. You are an order placed by Ctrip, and the price is paid in cash. When we were reviewing the order, due to system reasons, the operation failed. Check your room rate in the incidentals again. When we saw this situation at the time, we contacted Ctrip customer service as soon as possible, and refunded the overpaid fee to you as soon as possible. We also called you and apologized to you. You also understand our work very well, and we have your understanding. I also sincerely hope that you will stay in our hotel again and hope to bring you a different service experience! Finally, I wish you a happy life!
Guest User
Executive Room (2 beds)
Stayed in Apr 2023
Family
1 review
2.2/5
Posted on May 3, 2023
Not satisfied, it was very noisy at night, the people eating downstairs were still buzzing at 12 o'clock, and the trash can started banging at around 5 o'clock in the morning. The room had a bit of a smell, and the air conditioner was loud and not cooling. I called the front desk and asked someone to check it out, but there was no response. On the day I extended my stay, my aunt threw away the cap of my milk bottle as trash, so I couldn't help but say nothing. She obviously didn't use the paid bath towels, but the aunt said she just spent them without looking for them. After leaving the hotel, I couldn't contact the hotel at all. I spent an afternoon with Ctrip customer service before refunding the money. Very bad accommodation experience.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. During the May Day period, all our guest rooms were full, and there were many guests staying. Some guests checked in late. I'm sorry that the noisy noise from outside affected your rest. The housekeeping lady didn't notice your room during the cleaning of your extended stay. I'm really sorry about the bottle cap. We also reported the problem of consumer product errors to the relevant departments as soon as possible and made improvements immediately. We believe that we will provide more meticulous services to our customers in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.
Guest User
Classic Twin Room
Stayed in Apr 2023
Friends
22 review
2.0/5
Posted on Apr 9, 2023
It was too bad. The water pump in the room made a sound all night. I asked the hotel and they said it was the sound of running water from the air conditioner. It was heard in all rooms. I couldn't sleep all night. I didn't even have the most basic sleep guarantee. I suggest Ctrip not to cooperate with such a hotel. ! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. We also learned about your check-in situation at the first time, and the previous guests did not report similar situations. We also immediately suggested that you change rooms, but you said it was too late and you didn't want to change. We are really sorry that the sound of water flow from the air conditioner in the room affected your sleep. We have also reported the problem to the relevant departments and made improvements immediately. We believe that we will provide more meticulous services to our guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.