Havana Nha Trang Hotel Reviews

Response from Property: Dear Valued Guest,Thank you very much for choosing Havana Nha Trang and for sharing such a wonderful review with us.We are especially pleased to know that you decided to stay with us after your previous hotel experience did not meet your expectations, and that we were able to provide you with a much more enjoyable stay. It is wonderful to hear that you were satisfied with our service, meals, spacious rooms, and convenient beachfront location.We are also delighted that you enjoyed our breakfast and found the overall experience to offer good value for money. Being located along Tran Phu Street, right by the beach and close to many restaurants, shops, and attractions, we are happy that our location made it easy for you to explore Nha Trang.Your kind recommendation means a great deal to our entire team. We truly appreciate your support and look forward to welcoming you back to Havana Nha Trang on your next visit.Warm regards,Havana Nha Trang Hotel

Response from Property: Dear Valued Guest,Thank you for taking the time to share your honest and detailed feedback with us. We are pleased to know that you enjoyed our beautiful location, found the room to be as advertised, and appreciated the wide variety of choices available at breakfast.We also appreciate your comments regarding the elevator waiting time during peak hours and the availability of sun loungers on the beach. We understand how these aspects can affect the overall guest experience, and your feedback has been noted and shared with the relevant teams for further consideration and improvement.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back to Havana and providing you with an even more enjoyable experience next time.Warm regards,Hotel Management Team

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback about your stay at Premier Havana Nha Trang Hotel.We are pleased to know that you were able to enjoy a peaceful night's sleep despite your room facing the bar side, as the higher floor helped minimize the outdoor noise. However, we sincerely apologize for the disturbance caused by noise from the neighboring room in the morning. We understand how important a quiet environment is for our guests, and we will continue reminding all guests to be considerate of others while also looking for ways to further improve our facilities.Regarding the lobby temperature during your early morning check-in, we would like to share that the air conditioning in the lobby remains in operation. However, due to the hot weather and the frequent opening of the entrance doors as guests arrive and depart, the overall temperature may occasionally feel warmer than expected. We appreciate your understanding and will continue monitoring the lobby environment to ensure our guests' comfort.Thank you as well for mentioning the Grab location issue. We are sorry for the inconvenience you experienced and truly appreciate you sharing this helpful tip. We will review our hotel's location information on map applications to help future guests find us more easily.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Premier Havana Nha Trang Hotel for an even more enjoyable stay.Warm regards,Guest Experience TeamPremier Havana Nha Trang Hotel

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We are delighted to know that you had such an enjoyable stay and that our central location, private underground tunnel to the beach, and convenient access to the night market and local dining made your trip even more memorable.Your kind words truly encourage our team, and we are honored to hear that you plan to stay with us again on your next visit to Nha Trang. We look forward to welcoming you back for another fantastic experience.Warm regards,Guest Experience TeamPremier Havana Nha Trang Hotel

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful experience at PREMIER Havana Nha Trang.We are delighted to know that you enjoyed our convenient location, clean rooms, friendly staff, and the beautiful views. It is also rewarding to hear that our team was able to resolve the issue with your hairdryer promptly and efficiently, ensuring your stay remained comfortable.We also appreciate your feedback regarding the elevator waiting time. As a popular hotel, there may be longer waits during peak hours, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we are continually exploring ways to enhance our guests' experience.Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to PREMIER Havana Nha Trang for another memorable stay.Warm regards,Havana Nha Trang Team

Response from Property: Dear Valued Guest,Thank you for sharing your positive feedback and for choosing Havana Nha Trang Hotel.We are delighted to know that you enjoyed our beautiful views, convenient location, and overall experience. It is wonderful to hear that you were very satisfied with your stay and found our location to be perfect for exploring the vibrant city of Nha Trang.We also appreciate your understanding regarding the noise and bright lights in the evening. As our hotel is located in the heart of the city, guests can enjoy easy access to restaurants, entertainment venues, and local attractions, though this may occasionally result in a livelier atmosphere at night.Thank you once again for your kind comments. We look forward to welcoming you back for another wonderful stay in the near future.Sincerely,Havana Nha Trang Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding the sun loungers at the beach.We sincerely apologize for the frustration you experienced and understand your disappointment when finding it difficult to secure a sun lounger during your stay. We recognize that this can affect the overall beach experience, especially during busy periods.We would like to clarify that the number of complimentary sun loungers provided by the hotel is regulated in accordance with the allocation approved by the local beach management authority. While we continuously strive to maximize guest comfort, the hotel is required to operate within these established guidelines.Please also note that the sun loungers provided by Havana Nha Trang for our guests are offered completely free of charge. The paid sun loungers located adjacent to our designated beach area are operated by independent private businesses and are not affiliated with or managed by the hotel.We appreciate your comments regarding the reservation and occupancy of sun loungers. Your feedback has been shared with the relevant departments for review as we continue exploring ways to improve the beach experience for all our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.Sincerely,Havana Nha Trang Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.We are pleased to hear that you enjoyed our beachfront location and the beautiful views during your visit. It is always rewarding to know that these aspects contributed positively to our guests' experience.At the same time, we appreciate your comments regarding the distance to certain areas of the city, the facilities, and the breakfast experience. Your feedback is valuable to us, and we continuously look for opportunities to enhance our facilities and services to better meet our guests' expectations.Thank you once again for your constructive review. We hope to have the opportunity to welcome you back to Havana Nha Trang and provide an even more enjoyable stay in the future.Sincerely, Havana Nha Trang Team

Response from Property: Bạn có thể sử dụng phản hồi sau:Dear Valued Guest,Thank you for taking the time to share your wonderful review and recommendation of your recent stay at Premier Havana Nha Trang Hotel.We are delighted to know that you enjoyed our central location, spacious and clean room, friendly team members, breakfast selection, and the overall relaxing atmosphere of the hotel. Your kind words are truly appreciated and will be shared with our team.We also appreciate your feedback regarding the air conditioning temperature. Please allow us to share that the hotel's air-conditioning system is designed with a minimum temperature setting of approximately 22°C ± to ensure guest comfort and well-being. As Nha Trang's outdoor temperature can often reach 35–36°C, maintaining an excessively low indoor temperature may increase the risk of thermal shock and discomfort when moving between indoor and outdoor environments. For this reason, the system is calibrated within a temperature range that balances comfort, energy efficiency, and health considerations.We sincerely appreciate your understanding and are pleased to know that this did not significantly affect your overall experience. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the near future.Sincerely,Havana Nha Trang Team

Response from Property: Dear Valued Guest,Thank you very much for sharing your wonderful review following your recent stay with us.We are delighted to hear that our front desk team was able to assist you comfortably in Chinese and make your communication experience smooth and convenient. It is also great to know that you enjoyed our prime location opposite the beach, as well as the nearby shopping areas, local market, and many restaurants surrounding the hotel.Your kind comments about the value and convenience of your stay truly mean a lot to us. We sincerely appreciate your support and look forward to welcoming you back to Havana Nha Trang in the near future.Sincerely,Havana Nha Trang Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff friendly and polite, enjoyed our central location, and appreciated the variety offered at breakfast. It is also wonderful to know that you found your stay to be good value for money.We sincerely apologize for the inconvenience caused by the landline phone in your room. Your feedback has been shared with our maintenance team for immediate inspection and improvement.Thank you once again for your valuable comments. We truly hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Sincerely,Havana Nha Trang Team

Response from Property: Dear Valued Guest,Thank you for your feedback. We apologize for the confusion regarding the room arrangement and appreciate your understanding. We’re glad the extra bed was arranged smoothly and that your family enjoyed the pool and convenient location.We hope to welcome you back again soon.Sincerely,Havana Nha Trang Team

Response from Property: Dear Valued Guest,Thank you for sharing your kind review. We are delighted to know that you enjoyed the cleanliness of our hotel and found our facilities neat and well maintained. It is also wonderful to hear that our team provided you with good service throughout your stay.Your encouraging feedback is a great motivation for all of us to continue delivering memorable experiences to every guest. We truly appreciate your support and look forward to welcoming you back to PREMIER Havana Nha Trang for another pleasant stay in the near future.Warm regards,Guest Experience TeamPREMIER Havana Nha Trang

Response from Property: Dear Valued Guest,Thank you for your kind review.We are pleased to know that you enjoyed our convenient seaside location and found our breakfast to be a great value. We also appreciate your feedback regarding the hotel’s condition. While the property has been in operation for some time, we continuously work on maintenance and improvements to ensure a comfortable stay for our guests.Thank you once again for your comments, and we look forward to welcoming you back in the near future.Sincerely,Havana Nha Trang Team