Management here does not really care for their customers. After being out a whole day and coming back to my room at 4pm to change and shower for evening activities, my room was not cleaned. I had to use dirty towels to dry myself off. When you think of a 5-star experience in WeHo, this definitely does not come to mind! When I went to bring this issue up, I was lied to by front desk staff that they did not clean room since they wanted to maintain guest privacy and not enter my room unless I requested it to be cleaned. However, I was never told of this in check-in and this policy was not true when I asked the General Manager and others. If it was a real policy, they should have been upfront when I came to the hotel. I did not have a do not disturb sign either outside of my door. At a purported 5-star hotel, they should not lie to guests and also should be able to clean a room! Lesser hotels get this done right! Besides being lied to, I have been ignored. While I was at the hotel, I had spoke with the General Manager about my bad experience and she said she would make it better for me. I was really happy to hear that and that you she listened to me. However, I wanted a broader conversation on what the proper hotel credit would entail. While I was leaving and entering an uber to go out one day, she came up to me proposed taking off $100 of incidentals, which I really did not think was fair after my experience / talking to family & friends. Given I had to hurry off as I was entering my uber during the convo, I was not able to have more than a 30 second exchange. She said she would be able to speak with me more about my experience at check out. When I went to check out, she was not there. Disappointing, but the staff said they would email and call me back to finish up the conversation with her. A day goes by, no call or email. I call back checking in. Another few days go by, I call and let them know I still have yet to receive communication. I call again, and the same story. Now it has been almost two weeks, and I am being totally ignored. I rarely write negative reviews, but this is a terrible way to treat a guest at a hotel. I would not recommend this place as they truly do not care about guests through their actions. If you are reading this, I would like a call back / email back. Very unprofessional. - Lee
126 Reviews