Guest Reviews of Wuhan Jin Jiang International Hotel
9.3/10
Very Good
1922 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.1
Service9.2
Cleanliness9.4
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All reviews(1922)
Positive reviews(1847)
Reviews with photos/video(269)
Easy to get around(199)
Friendly front desk staff(92)
Perfect for business trips(51)
Close to metro(46)
Convenient for shopping(43)
Secluded lake view(24)
Stayed multiple times(22)
Negative reviews(75)
Bruce Allen
Deluxe Lakeview Queen Room
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jan 11, 2025
Best service ever, everyone was so helpful and accommodating when I left the manager helped me booked a car to the railroad station and paid for it.
Response from Property: Dear guest, thank you very much for your excellent evaluation. We are deeply honored and grateful for it. Your satisfaction is our greatest pleasure. Regarding your specific needs, we use this as an example to further improve our services. The manager personally arranges your trip conveniently, and is proud of the helpfulness of every team member. To make your subsequent stay even more perfect, we have set up specific programs to recognize and motivate team members who provide more efficient and caring service, so that we can continue to deliver your excellent experience when we receive more guests in the future. Thank you again for your valuable feedback and we look forward to the opportunity to serve you more times.
Guest User
Deluxe Lakeviw Twin Beds Room
Stayed in Dec 2024
Family
29 review
10.0/10
Outstanding
Posted on Mar 25, 2025
it's very nice place and can take a taxi to Jiang han road. Breakfast nearby is nice.
Response from Property: Thank you very much for your positive review and we are glad that you were pleased with the overall experience of the hotel and the surroundings, especially in terms of arriving at Jianghan Road and enjoying breakfast. Our goal is to provide a convenient and comfortable accommodation where every guest can relax and enjoy a great moment while on the road. For your suggestions, we will continue to pay attention and ensure that our services and locations can meet and exceed more demands. If you have other suggestions or need to provide better service for future visits, please feel free to let us know. We look forward to the opportunity to serve you again and continue to create great memories. Looking forward to your next visit!
Dr.mohanad 李剑
Deluxe Lakeview Queen Room
Stayed in Apr 2024
Business travellers
27 review
10.0/10
Outstanding
Posted on Aug 9, 2024
Amazing location , good price , super view to the lake
Response from Property: Thank you for choosing to stay at Wuhan Jin Jiang International Hotel. We are truly delighted to receive your valuable comments about our hotel. Located in a prime and convenient area, our hotel boasts easy access to two metro lines, a serene and picturesque environment, as well as a myriad of entertainment options nearby, all of which contribute to making it an exceptional choice for your stay in Wuhan. We are committed to providing you with an unparalleled guest experience, and your satisfaction is our utmost priority. We eagerly anticipate your next visit and look forward to welcoming you back to our hotel.
Guest User
Deluxe Lakeview Queen Room
Stayed in Jan 2024
Couples
4 review
10.0/10
Outstanding
Posted on Feb 14, 2024
A beautiful hotel at a beautiful and convenient location. Will stay here again
Response from Property: Thank you very much for your kind comments about our hotel. Your satisfaction is our greatest pursuit. We remain committed to providing excellent service and a comfortable stay. Thank you for your support and trust, we look forward to your visit again!
Guest User
Deluxe Lakeview Queen Room
Stayed in Apr 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Jun 16, 2024
First time staying here. The hotel was very well located in the downtown area. Front desk staff gave me an upgrade to their executive room with a killing view. Room was clean and quite spacious.
Really dig the view of the lake and financial districts below. I would typically prefer a sunnier day for better visibility, but during my stay this time, it was drizzling and the blurry view was quite chill.
Breakfast ended a bit early but had some decent food options.
Lobby bar staff was not familiar with credit cards or Apple Pay but actually their handheld worked with my Amex on iPhone in the end. I had to work with her and her manager so keep in mind if you are using these options. I would recommend choose CNY on the POS machine and have your bank do the currency exchange. Their POS device charges 5.5% fee if you choose Dollar or equivalent.
Response from Property: Thank you for choosing to stay at Wuhan Jin Jiang International Hotel. We are delighted that you have chosen our hotel, which boasts a very convenient location with two Metro lines, beautiful surroundings, and abundant entertainment options nearby. We are sorry to hear that the breakfast service and the lobby bar experience did not meet your expectations during your stay. Your feedback is important to us, and we have shared it with our management team. We will be enhancing our staff training to ensure a smoother and more enjoyable experience for all our future guests. We are dedicated to providing excellent service to all our guests, and your feedback plays a crucial role in helping us achieve this goal. Once again, thank you for choosing to stay with us and for sharing your honest opinion. We hope that we will have the opportunity to welcome you back soon and provide you with a better experience.
Florian
Superior Suite Room (Double Bed)
Stayed in Feb 2024
Business travellers
3 review
10.0/10
Outstanding
Posted on Apr 21, 2024
Very friendly staff, very clean room and a huge and delicious breakfast!
I can only recommend this hotel to the fullest.
Response from Property: Dear Guest, thank you so much for your fantastic feedback! We are delighted to hear that you enjoyed your stay at our hotel.Your praise for our friendly staff, clean rooms, and delicious breakfast is truly appreciated. Our goal is to deliver exceptional service and a welcoming atmosphere for every guest, and we are pleased to know that we have achieved this for you.We are dedicated to upholding the highest standards of cleanliness and hygiene in our accommodations, as well as providing a varied and delicious breakfast to kick-start your day. Your recommendation is the best reward for our efforts. Thank you once again for choosing our hotel and sharing your experience with us. We look forward to welcoming you back in the near future! Warm regards!
BobP
Deluxe Lakeview Queen Room
Stayed in Oct 2023
Other
3 review
9.0/10
Great
Posted on Nov 21, 2023
Wuhan Jinjiang International Hotel will be my to go hotel whenever I visit Wuhan. It was a smooth check in at the reception area. The male staff speaks English and very polite and accommodating. I was put on a non smoking floor, which I requested upon booking. The room large and very comfortable to stay in. Over all rating: 5 stars👍 Thank you.
Response from Property: Dear guest,Thank you for choosing our hotel, we hope your stay experience can be one of the good impression of Wuhan.we will continue to provide quality service and look forward to and welcome your presence again!
Guest User
Executive Superior Deluxe Lakeview Room (Double Bed)
Stayed in May 2023
Family
2 review
10.0/10
Outstanding
Posted on Jul 12, 2023
Great experience, super friendly with kids.
Response from Property: 尊敬的賓客:非常感謝您入住武漢錦江國際大酒店,並在網上給予好評。酒店位於金融中心,同時擁有270度的西北湖美景,地理位置優越,步行5分鐘即可到達武漢的美食街,比鄰地鐵2號王家墩東站和地鐵7號線取水樓站,是商務出行或旅遊度假的上佳選擇。我們真誠期待您的再次光臨!順意問候!
Guest User
Deluxe Lakeview Queen Room
Stayed in Nov 2022
Couples
1 review
10.0/10
Outstanding
Posted on Dec 27, 2022
Super
Guest User
Deluxe Lakeviw Twin Beds Room
Stayed in Apr 2025
Family
18 review
10.0/10
Outstanding
Posted on May 4, 2025
The hotel is very close to Metro Line 7. The room has a good view. You can see the lake. The lake is downstairs. You can go to the lake at night. The hotel is very close to Wansongyuan Snack Street. Wansongyuan Snack Street is very famous in Wuhan. There are many delicious foods. I checked in for crayfish, hot dry noodles, duck neck and lotus root soup... They are all very good. The hotel service is also very good. The child got greasy all over after eating crayfish. I asked the front desk for detergent, which was delivered to the room quickly. The hotel bar has free drinks, and the front desk also has free water and drinks. The hotel service staff are very friendly. There is no uninterruptible power supply at the bedside of the room I stayed in, so it is not convenient to charge the mobile phone at night.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們的酒店及服務的積極評價!我們很高興您對酒店的地理位置、景觀、周邊美食以及服務體驗感到滿意。您的反饋對我們來説非常重要,我們一直致力於提供卓越的住宿體驗。關於您提到的床頭不間斷電源的問題,我們深感歉意給您帶來的不便。我們已經將這一問題記錄並反饋給相關部門,確保儘快解決,為所有客人提供更加完善和便利的設施。同時,感謝您對酒店酒水吧免費飲料、前台免費水和飲料以及服務人員友好態度的認可,這是我們團隊努力的方向。再次感謝您的寶貴意見,您的滿意是我們最大的追求。期待有機會再次為您服務,讓您在我們的酒店擁有更加完美的住宿體驗。
Guest User
Deluxe Lakeview Queen Room
Stayed in Apr 2025
Couples
1 review
8.0/10
Very Good
Posted on May 5, 2025
Standard room of an old five-star hotel. The overall facilities are not particularly new. The room size is quite comfortable. The supporting facilities nearby are also quite complete.
Looking out the window is a small lake. There are residents walking around nearby.
There is a subway station and New World Mall opposite the hotel, so it is quite convenient to travel.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您抽出寶貴時間分享您的入住體驗,我們深感榮幸能為您提供舒適的住宿環境。您的反饋對我們來説極其寶貴,不僅幫助我們瞭解了您的需求,也讓我們有機會持續提升服務品質。您提到的房間整體設施雖非最新,但我們致力於通過定期維護和更新,確保所有設施都能為您提供最舒適的體驗。房間大小和周邊配套設施的評價,我們感到非常欣慰,這正是我們酒店致力於提供便利生活的一部分。您提到的窗外景色,湖泊旁的寧靜與自然,是我們酒店的一大特色,我們很高興它能為您的住宿增添一份愉悦。酒店對面的地鐵站和新世界商城,確實為您的出行提供了極大的便利,這也是我們選址時所考慮的重要因素之一。您的滿意是我們最大的追求。對於任何您認為可以改進的地方,我們誠摯地邀請您再次與我們聯繫,讓我們有機會彌補不足,為您提供更好的服務。期待您下次光臨,再次體驗我們的改進與提升。祝您生活愉快!酒店店長敬上
Anonymous User
Superior Deluxe Lakeview Room - With View (Double Bed)
Stayed in Apr 2025
Family
3 review
9.0/10
Great
Posted on May 6, 2025
The overall location is excellent, two subway lines are very close, Xibeihu Park is downstairs, Zhongshan Park is also very close (10 minutes walk), Wansong Garden is also nearby, other: large room, good view.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your positive evaluation of our hotel! We are glad to know that you are satisfied with our location, room size, view and surrounding environment. Your feedback is a great encouragement to us and also the driving force for us to continuously improve the quality of our service. I hope you have a good time in our hotel and look forward to your visit again. We will continue to provide you with quality service. Thank you again for your valuable comments and wish you a happy life!
Guest User
Deluxe Lakeviw Twin Beds Room
Stayed in Apr 2025
Family
7 review
5.5/10
Posted on May 5, 2025
The room facilities are old and the service is poor. The front desk was not enthusiastic on the day of check-in. I called to ask for paper cups in the evening, and the service staff said they only had paid airline cups, so I should use the cups in their room. I was speechless.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您抽出寶貴時間分享您的入住體驗,我們深感遺憾未能達到您的期望。您的反饋對我們來説是一份寶貴的禮物,它幫助我們識別了需要改進的地方,以確保未來每一位客人都能享受到卓越的服務和舒適的住宿體驗。首先,關於房間設施,我們理解老舊的設施可能影響了您的舒適度。請相信,我們正在逐步更新和升級我們的設施,以提供更現代、更符合您期待的住宿環境。您的意見將幫助我們加快這一進程。其次,關於前台服務態度和房間服務,我們對此深感抱歉。我們的團隊成員都是為了提供熱情、專業和周到的服務而努力的,顯然,當天的服務沒有達到我們的標準,也沒有達到您的期望。我們已經對相關員工進行了提醒和培訓,確保他們能夠提供更優質的服務,並對您的不愉快體驗表示誠摯的歉意。關於您提到的紙杯問題,我們確實意識到這可能給您帶來了不便。酒店貫徹環保經營不提供紙杯,但可能有些客人有這個需求我們準備了收費紙杯,目的還是推薦客人使用房間內玻璃杯。房間內水杯都是經過高温殺毒的,請客人放心。再次感謝您對我們的反饋,您的聲音對我們至關重要。我們承諾,將採取積極措施,以改善服務質量和設施條件,確保每一位客人都能享受到賓至如歸的體驗。如果您還有其他建議或需要進一步的幫助,請隨時與我們聯繫。祝您生活愉快!
Sherris
Superior Suite Room (Double Bed)
Stayed in Apr 2025
Travel with friends
4 review
9.7/10
Amazing
Posted on May 4, 2025
A colleague in Wuhan recommended this hotel. The transportation in the city center is also convenient. The room is clean, warm and comfortable. Although the hardware is not the latest, it is practical. The price is also right. The suite design is suitable for occasional chatting with friends and eating takeout.
Original TextTranslated by Google
Response from Property: 非常感謝您的精彩點評,您的滿意是我們最大的榮幸!我們很高興知道武漢同事的推薦讓您的體驗如此愉快。市中心的便利交通、乾淨温馨的房間、實用的設計以及合理的價位,都是我們努力的方向。雖然硬件可能不是最新的,但我們致力於提供最實用且舒適的住宿體驗。我們非常欣賞您對套房設計的讚賞,它確實適合那些希望在忙碌的生活中找到片刻寧靜,與朋友共度時光的時刻。您的反饋對我們非常重要,我們將繼續努力,不斷提升服務質量,期待下次您的光臨,再次享受這份温馨與舒適。再次感謝您的選擇與肯定!
Guest User
Deluxe Lakeviw Twin Beds Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 2, 2025
The hotel is very close to the subway station and only 5 minutes walk to Wansong Garden. The convenient transportation is a plus. The hotel is also clean and sanitary. The service attitude is also very good. It is a good choice to stay here when you come to Wuhan.
Original TextTranslated by Google
Response from Property: 非常感謝您的精彩點評,您的滿意是我們最大的榮幸!聽到您對酒店位置便利、環境乾淨、服務態度的肯定,我們感到無比欣慰。我們始終致力於為每一位客人提供舒適、便捷的住宿體驗。您的建議和鼓勵是我們不斷進步的動力,我們期待着您的再次光臨,繼續為您提供卓越的服務。再次感謝您的寶貴評價,祝您生活愉快!