Kailaixi Hotel (Wuhan Yellow Crane Tower Tanhualin) Guest Reviews
4.8/5
Excellent
9016 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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Positive reviews(8939)
Reviews with photos/video(3196)
Delicious breakfast(1322)
Easy to get around(1108)
Friendly front desk staff(843)
Tasty restaurant(632)
Close to metro(488)
Loved the night views(109)
Delicious buffet(83)
Negative reviews(59)
Kow Cheun
Light Enjoyment Leisurely Double Bed Room (Air Purifier)
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Pleasant to stay in this hotel. Excellent location. Easy accessible to scenic spots. The front desk personnel 小文, 小玉, 小圆, 小樱are very helpful and polite. They are willing to take extra miles to help. The restaurant staff 007, and the cleaning lady are very courteous and helpful too. Worth for money stay. T
My Travel Formula
Family Room
Stayed in Mar 2024
Family
20 review
4.7/5
Amazing
Posted on Apr 25, 2024
Very near to the Crane tower, and the location is convenient to many places. Breakfast is OK with variety to choose. Stuffs are super friendly too and patient in explaining the direction of scenic areas
Arina_A
Family Room
Stayed in Mar 2024
Family
2 review
4.7/5
Amazing
Posted on Mar 18, 2024
We stayed in Kailaixi Hotel in a family room with 3 beds. The room was cleaned every day, has a huge window and good sound-proof. The location is great - we could enjoy the Yellow Crane Tower and the Yangtze river bridge from our room window, it takes 5 mins to get to the subway station.
Everything is great about the hotel, just a little drawback — poor WiFi, especially in the evening. The variety of food for breakfast is impressive, although there is not much Western food, mainly Chinese. Restaurant staff, namely the lady "007", is very friendly and she treated us kindly and taught us to use chopsticks! Thank you, "007"!
There is a lot of free stuff in the hotel — water, snacks and good coffee in the lobby.
All in all, the Kailaixi Hotel impressed us a lot! I can't see any rude disadvantages, and I personally can't see much difference between Kailaixi, which is 3-star hotel, and any other 4-star hotel. I think Kailaixi hotel deserves 4 stars!
Response from Property: Dear guest, thank you for your recognition and evaluation of us. To us, you are also a great guest. Every need of the guest is the direction for which we sincerely strive. We will re-debug the hotel's overall network to see if it is due to municipal management maintenance or any of our own reasons. I also hope that if you have any questions next time, you can contact us directly and we will definitely solve it for you in time! Looking forward to your next trip, we can create more perfect services for you. wish you a happy life!
The staff and service was amazing, nothing was too much for them especially front desk name Gua. He pointed out places of interest, helped to booked a tour for us. We don't know the language well and he took care of everything, even on his off duty he texted us the name n ph no. of the tour guide and reminding the guide to take care of us. We are so grateful to him.
Mujtaba
Deluxe Twin Room
Stayed in Jul 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 21, 2024
Don't waste your time with other hotels. Just book this one. Breakfast is high quality, walking distance to Yellow Crane Tower, very close to Snack Street, easy access to the subway, and very respectful and courteous staff. Laundry facilities were good, but they should probably add two more laundry machines. TV options aren't great, but you should be outside exploring Wuhan anyway.
The location and facilities are generally good in all aspects. All the staffs were friendly. Starting from the front desk, daily house keeping and restaurant 007. Their services were excellent. We were so touched with the written note.
Response from Property: {300 meters from the Internet celebrity subway entrance} + {800 meters from the Yangtze River Bridge} + (900 meters from Tan Hualin} Dear guest, hello, thank you for choosing Kai Laixi Hotel. We are very honored to have your excellent comments about us. ’s praise! Our hotel focuses on the thoughtfulness of service and aims to open up a new life experience for you with excellent quality, comfortable atmosphere, and unique geographical advantages. It is precisely because of the recognition from guests like you that we have We are motivated to serve you better and we sincerely look forward to your visit again. I wish you a happy life!
Great hotel with big rooms at a convenient location near tourist hotspots. Plus point for free washing machines and dryers guests can use.
Response from Property: [Free parking] + [Self-service ironing] + [303 meters from the Internet celebrity subway entrance] Dear guests: Hello! Thank you very much for your support and trust in us. We have equipped a laundry room to facilitate your travel. In the future, we will continue to adhere to the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay at Kailaixi. We look forward to your coming again to review our progress, and wish you a happy day!
PENG KHUEN
Duplex Room (Double bed)
Stayed in Nov 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Nov 15, 2023
The teams provided good services especially at reception and restaurant. Clean and comfortable room. Thanks to reception team (小玉,小余,罗经理和焦主任) and restaurant team (007 and 066).
Response from Property: [Free gym] + [Three kilometers to the subway station] + [Free parking] Dear guests, thank you very much for choosing to stay at Kailash Hotel. Thank you for your five-star praise of the hotel. The hotel has always maintained high-quality services and excellent We will work more seriously to improve and improve our services in the future. We pay attention to the guest's stay experience and strive to create a comfortable and warm stay environment for every guest. Thank you again for your review and look forward to your visit again. ! wish you a happy life!
Chengcf10
Family Room
Stayed in Mar 2024
Family
1 review
4.7/5
Amazing
Posted on Mar 28, 2024
My stay at Kailaixi hotel is exceptional as the staff are friendly and quality. They helped me to clean my luggage (outer) when they saw that it's dirty. Customer service is great. Highly recomended.
Kongchengyizui
Cozy Queen Room
Stayed in Nov 2023
Business travellers
19 review
5.0/5
Outstanding
Posted on Dec 19, 2023
This hotel is very good, very good, very good.
Response from Property: [Yellow Crane Tower Viewing Photo Spot on the 12th Floor] + [Tram Charging Pile] + [300 meters from the Internet celebrity subway entrance] Dear guests, hello, as a service industry, the hotel’s purpose is to hope that every guest who comes to the hotel You can live comfortably and at ease. This is also the goal that all our employees at Kailaixi have been working hard for. We pay attention to the guest's stay experience and strive to create a good stay experience for every guest. Welcome your next visit! wish you a happy life!
Cathy
Family Room
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Jan 3, 2024
We have a lovely stay at Kailaixi hotel. Everything is perfect. Perfect location, super friendly and helpful staff, nice breakfast and clean room. We can’t ask more. Thank you to the staff who cleaned our room - she or he did amazing job! Thank you to the canteen ladies( staff 066,007 and a lot of them I can’t remember the number). They are so nice and friendly. Thank you!
Response from Property: [Free parking] + [Self-service ironing] + [303 meters from the Internet celebrity subway entrance] Dear guests: Hello! Thank you very much for choosing to stay at Gloria Hotel and for sincerely praising the service of our colleagues. Because of your support and encouragement from guests who are willing to provide sincere feedback and give us positive energy, we have a steady stream of motivation and enthusiasm. Go do our job well. Kailaixi warmly looks forward to your visit again! wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jan 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 13, 2024
I've stayed in many hotels in Wuhan, but this one was truly outstanding – absolutely amazing.
Response from Property: [300 meters from the Internet celebrity subway entrance] + [800 meters from the Yangtze River Bridge] + [900 meters from Tan Hualin] Dear guests: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you! wish you a happy life!
Santiago
Deluxe Double Room
Stayed in Dec 2023
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jan 8, 2024
Everything was perfect. The staff was friendly, the installations were amazing and the location was also good. I can't really say anything bad about it.
Response from Property: [Luggage Storage] + [Tram Charging Station] + [500 meters from Wuchang River Beach] Dear guests, hello! Thank you for staying at Kailaixi Hotel and giving us a full five-star rating! ! Our hotel is a comprehensive hotel suitable for family travel and business guests. Hubu Lane, Yangtze River Bridge, Tanhualin, etc. are all within walking distance. There are also cultural sites such as the Agricultural Lecture Center and the 1911 Revolution Museum nearby. And our restaurant is the most unique restaurant with a view in this area. Sitting on the 12th floor, you can have a panoramic view of the Yangtze River Bridge, the river view and the Yellow Crane Tower. It is also the wish of all our employees to satisfy you. welcome next time! wish you a happy life!
Guest User
Family Room
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 24, 2023
Amazing stay. Clean rooms located centrally. We could see yellow crane tower from our windows. Staff at desk and breakfast all warm and accomodating. Would stay there again!
Response from Property: [Free self-service laundry room] + [Tram charging pile] + [Three kilometers to the subway station] Dear guests: Hello! Thank you for your perfect review. We are very happy to see that you commented that our stay was amazing and that you felt warm and comfortable. We sincerely look forward to your visit again and wish you a happy life!
Hope
Light Enjoyment Leisurely Double Bed Room (Air Purifier)
Stayed in Jan 2024
Solo travellers
2 review
2.7/5
Posted on Jan 10, 2024
Hotel is so old, so much different from the view of App pictures.
Response from Property: Dear guests: Hello! The rooms in our hotel are located on floors 3-11, and the 12th floor is a restaurant with a view. In 2021, we replaced the facilities and equipment in the rooms on different floors, including mattresses, curtains, wallpapers, murals, floors, sound insulation layers, etc. Because the doors and cabinets used to be made of relatively good solid wood, we have not replaced them. The overall style is more retro, but the moving experience is still very comfortable. Secondly, our fun and super-exclusive rooms on the 3rd floor are decorated according to the style preferred by young people. The overall color is Armani yellow, which is quite vibrant. You can also try our rooms on the 3rd floor next time. I believe you will like it. . We will continue to update facilities and equipment in the future. I hope you will be satisfied next time and wish you happiness every day!