Mercure Xi'an Datang Everbright City Shaanxi Libo Hotel

Mercure Xi'an Datang Everbright City Shaanxi Libo Hotel Reviews

Mercure Xi'an Datang Everbright City Shaanxi Libo Hotel

NO.371.Cuihua Road, Yanta District, Xi'an City, Shaanxi Province, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
Mercure Xi'an Datang Everbright City Shaanxi Libo Hotel
Mercure Xi'an Datang Everbright City Shaanxi Libo HotelMercure Xi'an Datang Everbright City Shaanxi Libo HotelMercure Xi'an Datang Everbright City Shaanxi Libo Hotel
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Guest Reviews of Mercure Xi'an Datang Everbright City Shaanxi Libo Hotel

9.7/10
Excellent
3798 review
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.8
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All reviews(3798)
Positive reviews(3776)
Reviews with photos/video(960)
Friendly front desk staff(402)
Easy to get around(366)
Delicious breakfast(350)
Well designed(149)
Excellent afternoon tea(110)
Close to metro(96)
Clean bathrooms(86)
Awesome gym(41)
Negative reviews(22)
Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
9 review
10.0/10
Outstanding
Posted on Sep 22, 2024
The location is good, the room is clean, and the service is good. It's very cost-effective, so I'd like to stay again next time
Response from Property: Dear guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our location, clean rooms, and good service. It's our pleasure to provide you with a cost-effective stay. We are looking forward to welcoming you back again next time. 😊
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2024
Couples
4 review
10.0/10
Outstanding
Posted on Jan 5, 2025
Room is a little noisy as it’s next to a street with cars honking. Air conditioning is centralised so when it’s hot i have to open the window, and either live with the noise on the street or live with the stuffy air conditioning. The room is very small because the toilet took up too much space, there was barely any room to move around. With that said, the good things are that the staff are lovely and provided great service, the laundry service is wonderful and there’s an ah yi that helps you do your laundry and folds it nicely for you to collect. Food delivery gets delivered to your doorstep by a robot.
Response from Property: 首先，感謝您分享您的住宿體驗。從您的描述中，我們可以感受到您在住宿過程中遇到了一些不便，但同時也提到了一些積極的方面。關於房間噪音和空調問題，確實，靠近繁忙街道的房間可能會受到交通噪音的影響，而集中式空調在天氣炎熱時可能無法完全滿足個人對温度和舒適度的需求。這些因素可能會在一定程度上影響您的住宿體驗。對於這類問題，酒店方面或許可以考慮在房間設計或設施上進行一些改進，比如增加隔音材料或提供可調節的空調設備，以提升客人的滿意度。此外，您提到房間空間較小，這主要是由於衞生間佔用了過多空間。在房間佈局設計上，酒店可以考慮更加合理地分配空間，以確保客人有足夠的活動區域。當然，這也可能受到建築結構等客觀條件的限制，但酒店方面仍然可以努力在現有條件下提供儘可能舒適的住宿環境。儘管存在一些不便，但您也提到了酒店的一些積極方面，比如員工態度友好、服務周到，以及出色的洗衣服務。特別是那位幫助您洗衣並整齊摺疊的阿姨，她的細心服務無疑給您的住宿體驗增添了不少温馨。此外，機器人送餐服務也體現了酒店的現代化和便捷性。綜上所述，您的評論為我們提供了寶貴的反饋。酒店方面可以針對您提到的問題進行改進，以提升整體住宿體驗。同時，也會繼續保持和發揚那些受到好評的服務特點。再次感謝您的評論，希望您的下一次住宿體驗能夠更加愉快和舒適。
Peanutoreo
Standard Double Room
Stayed in May 2024
Solo travellers
3 review
10.0/10
Outstanding
Posted on Jun 16, 2024
The room is clean and cozy! The staff are very friendly and always greeted us with a smile! The room is so high tech in which you can just ask XiaoDu to switch on and off everything in the room and even adjust the temperature of the air conditioner! The location of this hotel is very strategic, just a few meters away from Shaanxi Historical Museum and Dayan Pagoda, and near to Metro line 2 and line 4. The laundry service is free of charge which make it so convenient to us as the weather in XiAn is extremely hot! Besides, the hotel is also collaborating with tourism company and there is always a tourist guide on duty in the lobby. The packages she offers are reasonable and she will always guide you on where the locals will normally have their meals. Overall, this hotel is great! Definitely will be my first choice if I happen to visit XiAn in future!
Response from Property: Dear~ Seeing your comments, Xiaomei's heart is really happy. Thank you for giving the hotel a good review amidst your busy schedule. I believe that every encounter in life is not easy, and I am glad that after parting ways, we can still bring you beautiful memories. We will continue to work hard and look forward to your next visit!
Guest User
Deluxe Double Bed Room (Spine Care Mattress + Premium Hygiene Products + Smart Guest Control + MINI Bar)
Stayed in Oct 2024
Business travellers
4 review
9.5/10
Amazing
Posted on Nov 15, 2024
We had a comfortable and pleasant stay at this hotel. The property is well-kept, and the staff were friendly and always ready to assist. The room was clean and modern, with thoughtful features and separate shower and toilet facilities, making it a convenient setup. Overall, it was a decent stay, and we would consider returning in the future.
Response from Property: 非常感謝您給予我們的精彩點評！得知您在我們酒店度過了舒適而愉快的時光，我們感到非常高興。我們團隊一直致力於將酒店維持在最高標準，並提供友好且周到的服務，因此，得知您的體驗與我們的努力相符，我們感到非常欣慰。我們很高興您喜歡房間的整潔與現代感，以及淋浴間和衞生間的便利分隔設計。您的反饋對我們來説非常寶貴，並且我們很高興您將來會考慮再次入住。再次感謝您選擇我們的酒店，並分享您積極的體驗。我們期待不久之後能再次見到您！
Irene
Deluxe Double Bed Room (Spine Care Mattress + Premium Hygiene Products + Smart Guest Control + MINI Bar)
Stayed in Apr 2024
Travel with friends
8 review
10.0/10
Outstanding
Posted on Jun 3, 2024
Convenient location, friendly and helpful staff.
Response from Property: Dear guests, thank you very much for your recognition and evaluation. I look forward to your stay again to give you a better experience.
Anonymous User
Deluxe Family Room (Spine Care Mattress + Premium Hygiene Products + Smart Guest Control + MINI Bar)
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 10, 2024
the room is big and kids love it. staff is friendly and helpful.
Response from Property: Dear guest, we are overjoyed to hear that you and your kids had a wonderful stay with us. A spacious room and friendly staff are exactly what we strive to provide for our guests. We truly appreciate your kind words and look forward to welcoming you back in the future.
Guest User
Standard Double Room
Stayed in May 2024
Family
5 review
6.5/10
Posted on Jun 28, 2024
My stay was pleasant until I realised the powerbank that I left in the room was missing. I sought help from hotel staff but was gaslighted. I was told to keep checking my room and luggage. I suspect their CCTV is even operational. It's a disappointing experience. Being a frequent traveller, this is my first time a powerbank is taken from the room, eventhough the Do Not Disturb sign was displayed. As it's my son's powerbank he's most affected by this experience.
Response from Property: Dear～Thank you for your timely feedback. I hope it did not affect your mood during this trip. Once again, I deeply apologize for any inconvenience caused during your stay. I have informed the relevant departments of the issues you have raised. After learning that your item was lost, Xiaomei was also very anxious. We retrieved the workflow during work and did not find your item. The hotel will strengthen hotel staff service training to prevent such situations from happening again. We always strive to create a perfect stay experience for our guests and sincerely invite you to come again.
Agnes.T
Deluxe Room (2 Beds)
Stayed in Mar 2024
Family
7 review
10.0/10
Outstanding
Posted on Apr 26, 2024
Great place to stay. Near Datang Everbright City, Giant Wild Goose Pagoda. Very convenient location with lots of eateries and restaurants nearby. The service is great even helping my mum with free laundry. The room is very spacious and clean. Will definitely stay again if I visit Xi’an.
Response from Property: Dear guests, hello! Thank you very much for your recognition and evaluation. Xiaomei will work harder to do every detail well and make you more satisfied. We look forward to your next stay and wish you a happy life.
Rongcheng Li
Cozy Queen Room
Stayed in Dec 2023
Family
1 review
10.0/10
Outstanding
Posted on Jan 16, 2024
The staff are very friendly. Room is very smart and clean.
Response from Property: Thank you. Seeing your positive feedback has strengthened our determination to do better. Traveling far and yet close, our little beauty has been waiting for good news in this ancient city through wind and rain~Thank you. Seeing your positive feedback has strengthened our determination to do better. We have traveled far and our hearts are close, and we have been waiting for good news in this ancient city amidst the gentle breeze and rain~
Kawayi_bingo
Deluxe Room (2 Beds)
Stayed in Dec 2023
Family
1 review
10.0/10
Outstanding
Posted on Jan 23, 2024
👍🏻good and treat me very nice even early in the morning.
Response from Property: 想把世間最好的給你，最甜的草莓，最美的風景，最柔的微風，還有最好的小美，歡迎常回來。
Guest User
Cozy Queen Room
Stayed in Nov 2023
Couples
1 review
10.0/10
Outstanding
Posted on Dec 21, 2023
Clean room and Japanese toilet
Response from Property: Trust is like water like tea, taste it carefully, you will get a different taste and a different feeling. Your satisfaction is our greatest happiness~
Guest User
Cozy Queen Room
Stayed in Aug 2023
Couples
15 review
10.0/10
Outstanding
Posted on Sep 26, 2023
great location and service
Response from Property: Seeing your praise makes our persistence more meaningful. With persistence, the loneliness on the journey of life can be paved into a blue sky; with persistence, loneliness can be transformed into a row of swan geese; with persistence, joy can bloom into fullness. Garden flowers! The same persistence makes Xiaomei’s service even better!
TRISTA TRIS
Deluxe Room (2 Beds)
Stayed in Feb 2024
Family
3 review
10.0/10
Outstanding
Posted on Mar 18, 2024
All the best
Response from Property: 感謝您選擇美居，您的滿意就是我們的驚喜，我們將用最貼心的服務，為您打造一個家外之家，讓您在家以外的地方，還能感受到親人的温暖。
Guest User
Cozy Queen Room
Stayed in Apr 2023
Business travellers
11 review
10.0/10
Outstanding
Posted on May 25, 2023
really nice hotel
Response from Property: Dear guest, hello! Thank you for staying at Mercure Hotel! Your affirmation of us is our greatest encouragement! Mercure Xi'an Xiaozhai History Museum is located near Shaanxi History Museum.
Guest User
Standard Double Room
Stayed in Apr 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on May 13, 2025
Facilities: Modern and smart, the room is equipped with Xiaodu smart butler. Hygiene: Impeccable, the bathroom is clean without dead corners. Environment: French decoration, convenient transportation, the museum is a 2-minute walk away, and the Big Wild Goose Pagoda is a 10-minute walk away, which is very convenient. Service: Warm and thoughtful, the night bed service comes with a handwritten card, and the quality is reflected in every detail. I strongly recommend it!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for sharing your experience at the Mercure Shaanxi Libo Hotel! All our staff are delighted to see that you have given high praise to the hotel facilities, services, environment, hygiene and breakfast. Smart Xiaodu brings you convenience, and the facilities on the 5th floor solve your problems. We are very happy that they have played a role. Service is our core, and we are proud to win your recognition with enthusiasm and efficiency. The superior geographical location and clean rooms also hope to bring convenience and comfort to your travel and rest. The diverse breakfast makes you satisfied, which is the result of our careful preparation. Looking forward to meeting you again, and hope that every stay in the future will become part of your beautiful memories!