JW Marriott Hotel Xi'an Southwest

JW Marriott Hotel Xi'an Southwest Reviews

JW Marriott Hotel Xi'an Southwest

No.15 Tangyan Road, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
JW Marriott Hotel Xi'an Southwest
JW Marriott Hotel Xi'an SouthwestJW Marriott Hotel Xi'an SouthwestJW Marriott Hotel Xi'an Southwest
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Guest Reviews of JW Marriott Hotel Xi'an Southwest

9.7/10
Excellent
3436 review
Verified reviews
Location9.7
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(3436)
Positive reviews(3379)
Reviews with photos/video(969)
Friendly front desk staff(270)
Delicious breakfast(215)
Perfect for business trips(138)
Close to metro(47)
Great swimming pool(43)
Good views(36)
Luxurious(30)
Delicious buffet(20)
Negative reviews(57)
panda9
Studio King Room
Stayed in Aug 2024
Couple
8 review
8.0/10
Very Good
Posted on Oct 10, 2024
The studio king room is spacious & clean. The hotel is beautifully designed. Check in was fast but no one help us with our luggages upon arrival at the lobby.
Response from Property: Dear Guest, thank you for staying with us at JW Marriott Hotel Xi’an Southwest. Regarding the issue you mentioned about the untimely help with the luggage we have received and given feedback and training to the front office department, we make sure that a similar situation will not happen again and apologize again.We are focusing on “The Whole You” every step of the way, we wish you an exceptional stay full of inspiring flavor, vibrant culture and natural wonder. Hope to see you in next journey!
Manuelvv
Studio Twin Room
Stayed in Jun 2024
Family
21 review
10/10
Outstanding
Posted on Jul 29, 2024
It is a great hotel opposite of a long park. The room was spacious and very nicely decorated. With a huge tub and great shower. Also the bar and sofa added positively. The hotel has one of the best breakfast buffets we have ever experienced. The gym has new equipment and an indoor swimming pool. Unfortunately it does not have a sauna and a hot tub. The nearest subway station is about 1.2 kilometers away from the hotel. If you are planning to come to Xi’an, please consider staying at JW Marriott.
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
MINJEONG
Deluxe 2-bed Room
Stayed in May 2025
Business traveller
2 review
10/10
Outstanding
Posted on Jun 13, 2025
I was able to stay in a clean and friendly environment.
Response from Property: 尊敬的客人，首先非常感謝您選擇下榻西安高新JW萬豪酒店！始終為您提供高標準的服務是我們一直所堅持的，您的一字一句都充滿了對我們極大的肯定及認可，未來我們也將不斷努力衹為給您帶來更好的入住體驗！酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造，您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景，還能享受便利的交通。同樣希望您能夠藉此機會與我們分享更多，以幫助我們不斷進步。願您盡情享受十三朝古都風采，期待與您的下次遇見！
Guest User
Studio Twin Room
Stayed in Feb 2024
Family
3 review
10/10
Outstanding
Posted on Mar 17, 2024
My family and I had a wonderful stay in this hotel when we visited Xi’an in March 2024. The Studio twin room we stayed in was bigger than our expectation and the kids loved it. Cleanliness is top notch. I’m really nit-picking here but I think it would be nice if there was an option for the bathroom blinds to make it darker for when you want to wake up late as the morning light could be a little disturbing. There’s a park next to the hotel with running tracks. There’s a mall about 2 mins walk from the hotel which has different food/restaurant options such as Burger King, KFC apart from Chinese restaurants. Our flight was rescheduled and was delayed a few hours. I requested for a late check out(beyond the regular late check out) they agreed without any hesitation. I have seen several hotels which look quiet impressive in the pictures but disappoint when you actually get there. This is not one of those. The hotel is as good as it looks in the picture if not better. Will definitely stay here again if I ever visit Xi’an again.
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
Tobias Jan
Executive King Room
Stayed in Aug 2024
Family
6 review
8.0/10
Very Good
Posted on Oct 2, 2024
Nice and modern hotel. Got upgraded to a corner studio room which was huge and very nice. Location is in the business district so a bit further to the sightseeing spots, but not very far.
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
Guest User
Deluxe 2-bed Room
Stayed in Sep 2023
Travelling with friends
1 review
10/10
Outstanding
Posted on Oct 13, 2023
let me first start by saying this hotel was way above my exoectations. they have beautiful set up and the art is nice. I was blown away at the top notch quality service provided by this location. if I ever come back I would book again. Ann was very proactive with checking up on our needs and Klose Li helped us when we were leaving. room was spacious and relaxing as well.
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
shmrymbd
Premier King Room
Stayed in Mar 2025
Business traveller
14 review
10/10
Outstanding
Posted on May 31, 2025
great hotel and location
Response from Property: 尊敬的賓客，首先非常感謝您對於西安高新JW萬豪酒店的關注與支持！我們很高興您樂於與我們分享住宿體驗，並得到了您的衷心認可，我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造，您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景，還能享受便利的交通。非常榮幸酒店的營造設施給您帶來了美好的回憶。願您在享受西安高新JW萬豪酒店給您提供的優質服務的同時，能夠盡情體驗這場靈感煥活的旅程。我們熱忱的期待着您再次回來！
yuan
Deluxe 2-bed Room
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 21, 2024
Nice city view with friendly staff
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
Ed
Deluxe 2-bed Room
Stayed in May 2024
Business traveller
1 review
10/10
Outstanding
Posted on Jun 18, 2024
One of the best hotel I stay in China will definitely come back .
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
Kgakgamatso
Deluxe 2-bed Room
Stayed in Mar 2024
Business traveller
3 review
10/10
Outstanding
Posted on Apr 19, 2024
Good service, amazing staff
Response from Property: Dear Guest, thank you for staying with us at JW Marriott Hotel Xi’an Southwest. Our JW Expert feels very pleasure to bring you memorable experience here. We are focusing on “The Whole You” every step of the way, we wish you an exceptional stay full of inspiring flavor, vibrant culture and natural wonder. Hope to see you in next journey!
Guest User
Premier King Room
Stayed in Apr 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Jun 18, 2025
good！
Response from Property: 尊敬的客人，首先非常感謝您選擇下榻西安高新JW萬豪酒店！始終為您提供高標準的服務是我們一直所堅持的，您的一字一句都充滿了對我們極大的肯定及認可，未來我們也將不斷努力衹為給您帶來更好的入住體驗！酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造，您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景，還能享受便利的交通。同樣希望您能夠藉此機會與我們分享更多，以幫助我們不斷進步。願您盡情享受十三朝古都風采，期待與您的下次遇見！
Guest User
Deluxe King Room
Stayed in Sep 2024
Business traveller
5 review
10/10
Outstanding
Posted on Oct 14, 2024
Very good
Response from Property: 尊敬的客人，首先非常感謝您選擇下榻西安高新JW萬豪酒店！始終為您提供高標準的服務是我們一直所堅持的，您的一字一句都充滿了對我們極大的肯定及認可，未來我們也將不斷努力衹為給您帶來更好的入住體驗！酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造，您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景，還能享受便利的交通。再次感謝您的到來，願您盡情享受十三朝古都風采，期待與您的下次遇見！
Anonymous User
Deluxe King Room
Stayed in May 2024
Travelling with friends
10/10
Outstanding
Posted on Jun 11, 2024
Lisa.
Response from Property: 尊敬的賓客，首先非常感謝您對於西安高新JW萬豪酒店的關注與支持！我們很高興您樂於與我們分享住宿體驗，並得到了您的衷心認可，我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心，您不僅可以於城市高空俯瞰唐城牆遺址公園絕佳美景，還能享受便利的交通。我們酒店秉承了古今交融的設計風格與營造。願您在享受西安高新JW萬豪酒店給您提供的優質服務的同時，能夠盡情享受西安古都美景。我們熱忱的期待着您再次回來！
Guest User
Studio Twin Room
Stayed in May 2025
Other
3 review
10/10
Outstanding
Posted on Jun 11, 2025
Very comfortable stay Hygiene: Very good Facilities: Complete Service: Very considerate This is the most comfortable and cleanest hotel I have ever stayed in. I highly recommend it. The hotel staff also provide very good service
Original TextTranslated by Google
Response from Property: 尊敬的賓客，首先非常感謝您對於西安高新JW萬豪酒店的關注與支持！我們很高興您樂於與我們分享住宿體驗，並得到了您的衷心認可，我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造，您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景，還能享受便利的交通。非常榮幸酒店為您留下了深刻的印象，願您在享受西安高新JW萬豪酒店給您提供的優質服務的同時，能夠盡情體驗這場靈感煥活的旅程。我們熱忱的期待着您再次回來！
Guest User
Deluxe 2-bed Room
Stayed in May 2025
Family
8 review
10/10
Outstanding
Posted on Jun 3, 2025
I was very impressed by the experience of staying at JW Marriott Xi'an High-tech Zone. The hotel is located in the heart of Xi'an's bustling business district, with a very advantageous location and convenient transportation. It is one of the best services I have ever experienced after staying in so many hotels! Especially Manager Etta, her professionalism and enthusiasm touched me deeply. Not only did she help me complete the check-in procedures quickly, but she also asked me about my subsequent arrangements and provided me with a lot of practical suggestions. During my stay, I encountered some minor problems that needed help. After contacting Etta, she always responded immediately and was meticulous. The hotel's rooms are also great, with complete facilities and comfortable bedding. The dining experience is also very good, with rich buffet and breakfast dishes. Whether it is the geographical location, design style, or service quality, JW Marriott Xi'an High-tech Zone has made me very satisfied. Special thanks to Manager Etta, her professionalism and enthusiasm and thoughtfulness added a lot of warmth and convenience to my stay this time. If I go to Xi'an again in the future, this hotel will definitely be my first choice!
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for choosing to stay at JW Marriott Hotel Xi'an High-Tech Zone! Your every word is full of great affirmation and recognition for us. We have always insisted on providing you with high-standard services. In the future, we will continue to make improvements to bring you a better stay experience. We are very honored that our JW service expert, Etta, has helped you to have a better experience. In the future, whether you come to this city for business or leisure, we hope to provide you with exquisite space and service again, giving new inspiration for your journey. May your body and mind feel completely rejuvenated. Sincerely thank you for your affirmation and praise, and look forward to seeing you again!