Hailing Island Poly Silver Beach Neptune Hotel Reviews
Hailing Island Poly Silver Beach Neptune Hotel
Poly Avenue, West Zone of Shili Yintan, Poly Yintan N Zone, Phase 1, 1st Floor, Jiangcheng District, Yangjiang, Guangdong, ChinaView Hotel Details
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Guest Reviews of Hailing Island Poly Silver Beach Neptune Hotel
8.9/10
455 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.7
Service9.0
Cleanliness8.9
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All reviews(455)
Positive reviews(433)
Reviews with photos/video(192)
Nice sea view(147)
Close to beach(84)
Convenient location(64)
Large rooms(40)
Classy environment(38)
Convenient parking(28)
Friendly front desk staff(24)
Perfect for kids(11)
Negative reviews(22)
Guest User
Superior Seaview Twinbed Room
Stayed in Jul 2024
Family
2 review
1.0/10
Posted on Aug 29, 2024
The room environment is very bad. There are cockroaches! And there was something missing in the room. I didn’t even check the guest room, so I just said it wasn’t there! Very bad attitude! Not worth the price! The missing items were probably misappropriated as well! Bad review, bad review, bad review! The room is just like an apartment, very small and the experience is not good at all! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Neptune Hotel. We are sorry that you have had a bad experience. Our hotel employees have undergone long-term training and have been assessed in terms of moral character and integrity. There will never be any cases of embezzlement of guests' belongings; our hotel staff will never embezzle guests' belongings. It is adjacent to the Nanhai No. 1 Museum and only a few dozen meters from the beach. Parking and the beach are free! Your support and encouragement are the driving force for our progress. We will continue to provide you with high-quality and considerate services; we sincerely look forward to your visit again and start the second journey of Hailing Island!
Guest User
Sunrise Seaview Twinbed Room
Stayed in Jul 2024
Family
1 review
5.5/10
Posted on Aug 9, 2024
Now Neptune Star is really much worse than before! The door doesn't seem to lock tightly! The wood is rotten! The key point is that you want to look at the sea from the balcony! The air conditioner plug-in host is blowing right! Such a hot day! Plus the electric hot air is blowing! Think for yourself! Mainly close to the beach!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Neptune Hotel. We are sorry for giving you a bad experience. We attach great importance to your opinions. We will renovate all the rooms in September and hope to serve you again. This hotel is adjacent to Nanhai 1 No. 1 museum, only a few dozen meters away from the beach, parking and the beach are free! Your support and encouragement are the driving force for our progress. We will continue to provide you with high-quality and considerate services; we sincerely look forward to your visit again and start the second journey of Hailing Island!
Response from Property: 尊敬的賓客,感謝您選擇海王星酒店,很抱歉讓您有不好的體驗,有問題的話可以聯繫我們,我們會第一時間解決的,祝您生活愉快;本酒店接鄰南海1號博物館,離海灘僅數十米,停車與海灘皆免費!您的支持與鼓勵是我們前進的動力,我們將一如既往地為您提供優質、貼心的服務;我們熱誠期待您的再次光臨,開啟海陵島的第二段旅程!
Response from Property: 尊敬的賓客,感謝您選擇海王星酒店,很抱歉讓您有不好的體驗,有問題的話可以聯繫我們,我們會第一時間解決的,祝您生活愉快;本酒店接鄰南海1號博物館,離海灘僅數十米,停車與海灘皆免費!您的支持與鼓勵是我們前進的動力,我們將一如既往地為您提供優質、貼心的服務;我們熱誠期待您的再次光臨,開啟海陵島的第二段旅程!
Response from Property: 尊敬的賓客,感謝您選擇海王星酒店,感激您對我們的肯定^.^,如有問題請及時聯繫我們,我們會第一時間解決;本酒店接鄰南海1號博物館,離海灘僅數十米,停車與海灘皆免費!您的支持與鼓勵是我們前進的動力,我們將一如既往地為您提供優質、貼心的服務;我們熱誠期待您的再次光臨,開啟海陵島的第二段旅程!