Yokohama Nishi Ward 4-star Hotels

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Hotel clean and nice and located easily outside Kannai station. McDonald's and a few Japanese restaurants nearby. And a convinient store just 10 seconds away. Room is a typical Japanese business hotel small anf functional. Got a few shampoo options at the lobby too. Recommended.

The first time I went and used this capsule hotel, I was worried at first because I went alone, but the hotel location was quite easy to find, near the station and could go to Trung Street. When I got to the hotel, there were Vietnamese staff who were very enthusiastic in guiding me. The furniture was arranged beautifully and clean. The shared toilet and bathroom were also very clean. Everyone who used the furniture was also very conscious of the next user. However, no talking on the phone. If you need to work by talking, you should not use the capsule hotel. If there is a chance, I will continue to use the service here next time. Rating 4.5*

The location is great being very close to Kannai station, the room was clean if small, the price was reasonable and the Wi-Fi was OK. I had two issues during my stay: 1. During my check in, the staff kept asking me if I wanted to leave my luggage. I had no idea where this was coming from and I said I’ll take my luggage to my room. They asked me about two more times if they could keep my luggage. After this, I said no I had no luggage even though I literally had it next to me. Then they said “Ah OK, we apologize for our misunderstanding” and then gave us our key. What was this all about? 2. They don’t allow you leave your luggage after you check out. In all my life, this was the only place that had this policy.

The location and service are very good, close to the tram station. Very close to China Street. There are many convenience stores and restaurants nearby. Breakfast is OK. The room size is spacious in Japan.

Love the service and the staff were really kind. Best choice for people who is going to the concert at Buntai for staying in.

The rooms are very clean and equipped with the bare necessities. Toyoko Inn quality. The staff smile and respond appropriately. Breakfast is included in the room rate, but there are times when I don't eat it, so I wish they would offer a plan without meals.

I recently stayed at this hotel, and it exceeded my expectations in every way. The location is perfect, with easy access to major attractions and transportation options nearby. The service was outstanding; the staff were incredibly friendly, attentive, and eager to help. My room was spacious, clean, and well-equipped with all the amenities I needed for a comfortable stay. The housekeeping team did a fantastic job of maintaining the room's cleanliness throughout my visit. The on-site dining options were excellent, offering a variety of delicious dishes to suit different tastes. The hotel’s facilities, including the gym and lounge area, were well-maintained and added to the overall experience. I particularly appreciated the little touches, like the welcome drink and personalized service. The combination of a prime location, exceptional service, and comfortable accommodations made my stay memorable. I would highly recommend this hotel to anyone looking for a perfect balance of convenience and quality!

The price is low, so the rooms are small and the facilities are relatively old. The service is also ok. The location is not bad, close to the subway. Friends who are more price sensitive can choose to stay.

The room was surprisingly spacious and bright, similar to domestic hotels. The price was good, next to Yokohama Park and close to the subway station. It was a good hotel.