沙溪別院酒店(張家界西站店)

沙溪別院酒店(張家界西站店) Reviews

沙溪別院酒店(張家界西站店)

Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
沙溪別院酒店(張家界西站店)
沙溪別院酒店(張家界西站店)沙溪別院酒店(張家界西站店)沙溪別院酒店(張家界西站店)
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沙溪別院酒店(張家界西站店) Guest Reviews

4.8/5
Excellent
205 review
Verified reviews
Location4.7
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(205)
Positive reviews(205)
Reviews with photos/video(68)
Offers pick-up/drop-offs(79)
Convenient location(46)
Awesome amenities(33)
Classy environment(30)
Quiet & comfortable(22)
Close to train station(15)
Tasty food(9)
Loved the view(7)
foodlovergotravel
Deluxe Queen Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 22, 2024
We had an early train to catch in the morning, so we decided to stay near the train station the night before, and this hotel fitted our requirement, the hotel itself is new and clean, they also dropped off to the train station, we were happy with the service, would recommend it to anyone looking for a night stay by the train station.
Response from Property: Dear guest, hello. Thank you very much for your support and recognition of our store's services. Thank you for recommending our store. We are located near the West Railway Station. Provide convenience for guests traveling back and forth. Welcome back again, wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Sep 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 3, 2024
 the places is modern & very clean. Because we had a early morning departure, the boss even drive us to the train station I am moved and surprised. I will recommend this hotel to my friends. Five star service happy with it.
Response from Property: Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be modern and very clean. Your satisfaction is our top priority, and we're glad to know that we met your expectations.We're also delighted to hear that you were happy with our five-star service. Your recommendation to your friends means a lot to us, and we look forward to welcoming them in the future.Once again, thank you for choosing our hotel. We hope to have the opportunity to host you again soon.
Matthew
Standard Double Room
Stayed in Sep 2024
Couples
24 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Nice hotel close to Zhangjiajiexi station. Not many food options nearby though since most things are concentrated in either Zhangjiajie or Wulingyuan. The family were very kind in offering us a ride to the station even though our train was very early in the morning.
Response from Property: Dear valued guest, hello: Thank you very much for your stay. Our store is located near the high-speed railway station, away from the hustle and bustle, suitable for living. Our store provides free shuttle service and also offers on-site dining services. Wishing you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in Aug 2024
Business travellers
1 review
4.7/5
Amazing
Posted on Sep 30, 2024
One of the best quality/price ratio I have ever seen The room is very clean and new, the staff very helpful and honest. The hotel is in a strange location but it is perfect if you arrive late with the train since it is very close to the railway station. On top of that the hotel offers free shuttle service to train stations or airport.
Response from Property: Thank you for your praise. We are delighted that you have expressed satisfaction with our hotel service. We will continue to strive to improve the quality of every detail and provide you with a more comfortable accommodation experience. Thank you for your support and trust. Looking forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Good,it's a nice hotel
Response from Property: 感謝您的美言,我們感到無比榮幸。您的好評如陽光般照亮了我們的心靈,我們將繼續努力,為您提供更好的服務。如果下次還有需要,希望毫不猶豫地選擇我們,再次感謝!
Guest User
Deluxe Room (2 Beds)
Stayed in Mar 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 6, 2025
The hotel's sanitary facilities are very complete and are no less than those of chain hotels. The only drawback is that they do not provide disposable slippers, only two pairs of sandals, but we later asked the boss for them and he gave them to us. The service provided by the boss and his wife is even better! ! ! There is a free pick-up station. Our itinerary includes taking a ride to Longxia, but as it is difficult to get a taxi, we discussed with the boss whether he could take us there. Unexpectedly, the boss agreed and charged the same fee as the scenic area driver. They also provide free home-grown oranges, which are delicious. They also let us take a few away before checking out. They are very warm and thoughtful!
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and appreciation! We are delighted to learn that you were satisfied with the hotel's sanitary facilities and services, and especially pleased with the extra help and warm hospitality we provided. Your satisfaction is the greatest encouragement to us. We will continue to work hard to provide you with better services. We look forward to serving you again and wish you a pleasant journey!
Guest User
Cozy Queen Room
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 23, 2025
The stay was quite comfortable, very quiet, the environment was very clean, the boss could pick us up at the station, and they also had a cute little Pomeranian on the first floor
Original TextTranslated by Google
Response from Property: We are very happy to hear that you are satisfied with your stay with us! Thank you for your recognition of our quiet environment, cleanliness and pick-up service. Xiao Pomeranian also sends us greetings. We look forward to serving you again and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Business travellers
4 review
4.7/5
Amazing
Posted on Mar 8, 2025
The room is clean and quiet. It was just time for dinner, and the proprietress quickly invited us to eat. It felt like a home away from home, and the proprietress drove us to the high-speed rail station the next day. Very good experience
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel during your busy journey and sharing your stay experience. I am very grateful and wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Jan 2025
Family
16 review
5.0/5
Outstanding
Posted on Feb 8, 2025
The sanitation is very clean and the host is very enthusiastic. Although the location is a bit remote, the host's car pick-up and drop-off service is very thoughtful. This is the warmth and beauty that Zhangjiajie people have left me, and I hope everyone will stay here too.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and recommendation! We are very honored to leave you warm and beautiful memories. Although the geographical location is remote, our service is never discounted. Your satisfaction is our greatest motivation. We look forward to serving you again and welcome more friends to come here to experience the warmth of home. Welcome again!
Guest User
Standard Double Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Nice environment, very quiet, clean and hygienic. The boss is kind and suitable for living
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are glad to hear that you found your stay comfortable. We have been committed to providing every guest with a warm and homely experience. Thank you for your affirmation! Have a pleasant journey.
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Very friendly, close to the train station. They also picked us up and dropped us off. They don't speak English but with the translator we understood each other perfectly
Original TextTranslated by Google
Response from Property: Dear guests,Hello!Thank you very much for choosing our hotel and taking the time to provide us with such detailed and warm feedback. Your satisfaction is our greatest motivation and pursuit.At the same time, we deeply apologize for any inconvenience caused by hotel staff not knowing English. In order to improve service quality, we have been working hard to enhance employees' English learning to ensure that every guest can enjoy an accessible communication experience. In the future, we will continue to strengthen our efforts in this area to better serve friends from all over the world.If you have any outstanding matters or need further assistance during your stay, please feel free to contact us at any time. We will be dedicated to serving you and ensuring that every stay you make leaves a wonderful memory.
Guest User
Deluxe Room (2 Beds)
Stayed in Sep 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Oct 7, 2024
The service attitude and environment are very good, great value for money! The most important thing is the boss’ husband’s cooking skills, which are at the master level. The whole stay was very enjoyable. It will be my first choice next time I come!
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you for choosing to stay in our hotel and taking the time to give such a warm review. We are pleased to see that you are satisfied with our services and facilities. Your satisfaction is the driving force for our continuous progress. We look forward to your next visit and continue to create a warm and comfortable accommodation experience for you. I wish you all the best and a happy life!
DD J
Deluxe Room (2 Beds)
Stayed in Mar 2025
Family
12 review
5.0/5
Outstanding
Posted on Apr 7, 2025
The owner is very friendly and will pick you up by car. It takes only a few minutes to get to Zhangjiajie West Station.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and appreciation of our hotel! The owner's enthusiastic service is our consistent purpose. We are deeply honored to make your journey more convenient and comfortable. Regarding the distance from the hotel to Zhangjiajie West Station, it is indeed very close, only a few minutes' drive, which is very convenient for your travel. We look forward to serving you again and wish you a pleasant journey!
Guest User
Standard Double Room
Stayed in Mar 2025
Couples
15 review
5.0/5
Outstanding
Posted on Apr 3, 2025
Very enthusiastic, cost-effective, improvement direction: teach how to use hot water in advance, nothing else
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and valuable comments! We are glad to know that you find our services enthusiastic and cost-effective. Regarding the use of hot water, we are very grateful for your reminder. We will strengthen it in the future to ensure that every guest can receive detailed instructions when checking in. We look forward to serving you again and wish you all the best!
Guest User
Standard Double Room
Stayed in Feb 2025
Other
14 review
3.7/5
Posted on Apr 4, 2025
There are few restaurants and supermarkets around the hotel. It is a bit remote, but the hygiene is good. The facilities are average. Close to West Station.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! The hotel is close to the West Station, with convenient transportation and strict hygiene control. The surrounding supporting facilities are being improved. Your suggestions have been recorded and the facilities will be continuously optimized. Looking forward to serving you again!