Shenshenqianqian
May 7, 2025
We have returned to Beijing from Zhangjiajie, and only then did we have time to comment. To be honest, we still like the hotel facilities and design. The hardware facilities are nothing to say, but I did give low scores in some aspects. The main reason is that we did not clean the second day of our stay, did not change the linens, and did not replenish mineral water. After asking the housekeeper for these things, the waitress did not seem to understand what we meant, and repeatedly tossed several times. The worst thing was that the waitress said there was no mineral water and asked us to wait, but later the housekeeper brought it. Of course, these are all things that require training for relevant personnel. I write them down in the hope that the hotel can obtain information in a timely manner and make progress. Here I still have to praise the housekeeper for helping us, providing a lot of travel information, and free pick-up and drop-off stations, telling us how to play on line C, etc. These saved us a lot of time, until we were finally sent to Tianmen Cave, and told us how to get to the West Station the fastest and most conveniently. Of course, after living there for two days, I also understood that the housekeeper was indeed involved in too many affairs, and had to receive the front desk, serve every guest, reply to every WeChat, and order food in the restaurant. In general, it may be because there are too many things and forget our needs. The hotel is very close to the north gate of the National Forest Park, which is indeed a good choice for guests who are going there in the future. In addition, before checking in, it was written that there would be free afternoon tea, etc. We did not seem to enjoy it, and we hope that the hotel can inform us in time in the future.
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