No. 404, Commercial Building, S2 Jingfu Ningyuan, Linze South Road, Ganzhou District, Zhangye, Gansu, ChinaView Hotel Details
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zhangye puyue hotel Guest Reviews
4.8/5
Excellent
366 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(366)
Positive reviews(364)
Reviews with photos/video(105)
Delicious breakfast(46)
Friendly front desk staff(21)
Large rooms(16)
Well decorated(11)
Shower difficult to use(9)
Close to train station(8)
Well designed(7)
Tasty restaurant(4)
Negative reviews(2)
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Very satisfied! We arrived a long time early in the morning, and the customer service arranged check-in as early as possible, and the takeaways were also delivered to the room. We arrived early and left late on this trip. We are very grateful to the hotel for taking care of us, making it so comfortable during a stressful trip. resting environment
Hygiene: Excellent! Because we checked in early and checked out late, we were cleaned twice.
Service: Excellent. We even gave you water when we left. It was very considerate.
The bedding is also very good to sleep on
Location: Just opposite Zhangye West Station. The one-day tour we signed up for can be picked up at your door for free. It only takes 5 minutes to walk to the station when you leave, just across the road.
Breakfast: Delicious special beef noodles! Both Chinese and Western food are available, with a wide range of varieties
Thanks again to the hotel for the warm hospitality
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Response from Property: Thank you very much for choosing to stay at Zhangye Puyue Hotel and for sharing your stay experience. We are honored to read your detailed review. Xiaopu is very happy to know your personal experience. We will continue to work hard to live up to expectations and provide every guest with a wonderful experience and memorable memories with high-quality services, products and facilities. We welcome you to come again.
Guest User
Deluxe Triple Room
Stayed in Sep 2024
Family
3 review
4.8/5
Amazing
Posted on Sep 27, 2024
The room is large, the decoration is brand new, it looks very clean, and the service is good. The 0.5 deduction for facilities is due to two aspects. First, there is a ventilation problem in the hotel. You can smell the smell of food every morning. Second, even if the shower door is closed, a lot of water still comes out. It's not a big problem, overall it's highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We regret that this check-in experience was not satisfactory to you and caused any inconvenience to you. We deeply regret and apologize for this. Your feedback has been shared and discussed at the hotel management meeting and action will be taken on this issue. Your feedback and suggestions will help us continuously improve our services. Please believe that we attach great importance to every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to show you better Puyue Hotel brand services
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Family
15 review
4.5/5
Great
Posted on Sep 27, 2024
The room is relatively large and the cleanliness is good. However, you have to pay attention to the water stains on the faucet and shower. When I checked in, I happened to encounter a tour group and it was very noisy. It would be best to post a notice in the laundry room, considering everyone's use, recommending the use of quick wash. Otherwise, there are three washing machines, and after more than an hour of washing, no one can use them at all. If there is a floor towel at the door of the shower room in the room, the door will not open, or the door will not be closed. If the door is not closed, water will easily escape outside. Of course, the hotel's service attitude is very good, and most of the requests can be met.
Original TextTranslated by Google
Response from Property: Dear guest, we are honored that you have chosen Zhangye Puyue Hotel. Thank you for pointing out the shortcomings of our hotel. We attach great importance to your feedback and will communicate with the relevant hotel departments to improve the issues you raised! We deeply apologize for affecting your stay experience, and we will further optimize it to meet every customer's expectations for a trip to Zhangye. Please accept our sincere apology. If you have a trip to Zhangye in the future, we hope to use our enthusiasm, thoughtful, complete and beautiful perfect service concept to once again provide you with our high-quality services and products! Wish you a happy life!
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Sep 26, 2024
You can see the hotel as soon as you exit Zhangye West Station. Taking a taxi from the hotel to the Grand Buddha Temple, museums, bus stations, etc. does not cost more than ten yuan, which is very convenient. The hotel environment is also very good, the price-performance ratio is very high, and the decoration is also very beautiful. My favorite wall in the bathroom is a whole rock slab. The breakfast is rich in variety and tastes good. The waitresses and ladies in the hotel are very gentle. In short, I recommend staying at his place when visiting Zhangye😄
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Response from Property: Dear traveler: Your affirmation is like a bright star, lighting up our night sky. We are very pleased with your stay at the hotel, especially your appreciation for the professionalism and enthusiasm of our staff, which is a source of pride for our team. We promise to continue to improve service quality and ensure that every stay can become part of your wonderful memories.
Guest User
Deluxe Elegant Double Room
Stayed in Sep 2024
Other
12 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The location is very convenient, the hotel facilities are new, the service staff are warm and thoughtful, and the breakfast is abundant. The experience is great. I will stay here again next time I come to Zhangye.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your favor and love for Puyue Hotel. We are committed to making every moment an unforgettable memory for you. From the moment you step into the hotel, we listen carefully to your needs and serve you with love, just to make you feel the warmth of home. Your recognition and praise are the source of motivation for our continuous progress. We look forward to meeting you again and sharing the exquisiteness and elegance from Zhangye Puyue.
xiatian148
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Other
41 review
4.2/5
Very Good
Posted on Sep 24, 2024
The room card is too far from the door, and the breakfast is so-so with not much variety. The door card is a flaw and cannot be changed. The breakfast can be improved. The waiter who had breakfast had a bad attitude.
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Anonymous User
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Solo travellers
18 review
4.5/5
Great
Posted on Sep 24, 2024
The hotel is new and the price is very cheap. I was very satisfied. Unfortunately, when I took a shower, I found that the water was not flowing smoothly (due to construction problems, the water actually flowed out of the bathroom). Down.
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Yigexiguabababa
Deluxe Elegant Double Room
Stayed in Sep 2024
Couples
24 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Very good hotel, convenient location, close to the night market next to it, the room is also very new, great
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for choosing to stay at Zhangye Puyue Hotel and giving us such high recognition and praise. This will be a strong motivation for us to continuously strive to improve ourselves! We adhere to the concept of providing friendly and high-quality services to our guests, so that every guest staying in our hotel can feel the warmth of "home". All the staff of Puyue Hotel look forward to your next "home" and wish you all the best!
Guest User
Deluxe Elegant Double Room
Stayed in Sep 2024
Couples
58 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The room was very clean and comfortable. I was amazed as soon as I entered. I originally planned to stay in Danxia Town on my last day in Zhangye, but after staying here I decided to renew my reservation for another night the next day.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Zhangye Puyue Hotel and sharing your personal experience with us. Glad you were satisfied with your stay! It is our goal to work hard and create a wonderful and unforgettable experience for our guests. All the staff of Zhangye Puyue Hotel sincerely look forward to your visit again.
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Sep 23, 2024
A new hotel with new facilities and great services. The beef noodles in the restaurant are delicious
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Qiyuanmensheng
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The location of the hotel is very good. It is only a 10-minute walk away from Zhangye West Station. The room is large, the facilities are very good, and the service is also very good. Recommended
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Guest User
Deluxe Elegant Double Room
Stayed in Sep 2024
Family
10 review
4.7/5
Amazing
Posted on Sep 26, 2024
The room facilities and hygiene are all good, and the breakfast is also very good, better than the four-star hotels in Dunhuang. The front desk is polite. The only problem is that the shower room overflows, which should be a problem with the original design.
Original TextTranslated by Google
Response from Property: Dear guest, we are honored that you have chosen Zhangye Puyue Hotel. Thank you for pointing out the shortcomings of our hotel. We attach great importance to your feedback and will communicate with the relevant hotel departments to improve the issues you raised! We deeply apologize for affecting your stay experience, and we will further optimize it to meet every customer's expectations for a trip to Zhangye. Please accept our sincere apology. If you have a trip to Zhangye in the future, we hope to use our enthusiasm, thoughtful, complete and beautiful perfect service concept to once again provide you with our high-quality services and products! Wish you a happy life!
citta_sam
Deluxe Elegant Double Room
Stayed in Sep 2024
Travel with friends
15 review
3.8/5
Good
Posted on Sep 25, 2024
It is a new hotel, part of which is still under construction. The location is very good. It is right into the city. There is a delicious restaurant opposite. In comparison, the underground garage is scary, with dark lighting and poor hygiene.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying at Zhangye Puyue Hotel and providing your valuable feedback for the hotel. We are sorry that we could not give you a perfect stay experience. We sincerely apologize. Regarding your feedback, we have reported it to the relevant departments as soon as possible, requesting work reflection and problem rectification. We hope that you can experience our progress during your next stay and continue to provide us with valuable comments and suggestions. Puyue Hotel, enjoy what you want! We sincerely look forward to your visit again!
Guest User
Deluxe Elegant Room (2 Beds)
Stayed in Sep 2024
Family
43 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Good location! The house is new! Need to improve the water cooling and heating in the bathroom! Pay attention to the anti-slip problem on the ground! All in all, the service is good👍!
Original TextTranslated by Google
Response from Property: Dear guest, it is our goal to provide you with a satisfactory and thoughtful service experience. Thank you for sharing this review. We have forwarded your praise and recognition to the hotel staff as soon as possible. Your encouragement makes us highly valued. Inspire. Your recognition is the driving force for our progress. It is our goal to create a comfortable and elegant living environment for you during your stay in the hotel and to add more beautiful memories to your trip to Zhangye. We sincerely look forward to meeting you again. All hotel staff will serve you wholeheartedly and wish you a happy life! -- Zhangye Puyue Hotel
Guest User
Premier Executive Room (2 Beds)
Stayed in Sep 2024
Travel with friends
14 review
4.0/5
Very Good
Posted on Sep 27, 2024
It's a new hotel, but the room structure and facilities are not good.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for your high praise for us. It is our honor to bring you a good accommodation experience. We look forward to your next visit. You are our eternal friend at Puyue Hotel. We will continue to choose for everyone. Friends staying at Puyue Hotel provide high-quality services, and we also look forward to receiving your suggestions and working hard to improve our services.