Palm Spring Hotel

Palm Spring Hotel Reviews

Palm Spring Hotel

No. 222 Qiaoguang Road, Xiangzhou District, Zhuhai, Guangdong, 519000, ChinaView Hotel Details
Palm Spring Hotel
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Guest Reviews of Palm Spring Hotel

9.1/10
Good
3847 review
Verified reviews
Location9.2
Amenities9.0
Service9.1
Cleanliness9.2
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All reviews(3847)
Positive reviews(3771)
Reviews with photos/video(1242)
Friendly front desk staff(320)
Delicious breakfast(137)
Nice bathtub(105)
Loved the massages(74)
Perfect for kids(65)
Stayed multiple times(28)
Delicious buffet(20)
Children's amenities available(18)
Negative reviews(76)
Guest User
Guestroom (Double Bed)
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 23, 2025
Best of Best staff, 謝小姐 and 鄺小姐。前台。 All are the best. Will be back again.
Guest User
Special Room
Stayed in Jun 2025
Family
19 review
10/10
Outstanding
Posted on Jul 4, 2025
Receptionist 謝小姐, provide excellent customer service thats makea this stay 5 stars rwview! Hotel has a nice and good chinese restaurant.
Response from Property: Dear guest, hello! Thank you for choosing the Palm Spring Spa Hotel. Built to five-star standards, it's the only integrated resort hotel in Zhuhai featuring a standalone green health spa, offering a seamless combination of dining, accommodation, and transportation. The hotel boasts extensive dining facilities and authentic Hong Kong-style dim sum, adding a delightful touch to your trip. Thank you for your appreciation of Ms. Xie's service. The entire Palm Springs staff provides guests with professional service, meticulous care, and attentive service, embodying the Palm Springs philosophy of true hospitality. We sincerely look forward to welcoming you again.
Anonymous User
Guestroom (Double Bed)
Stayed in Sep 2025
Business traveller
5 review
10/10
Outstanding
Posted on Oct 3, 2025
Cool 😎 staff
Response from Property: 親愛的客官,您好!看到客官簡單而又厚重的滿分好評真的是好激動呢,而且還這麼認可酒店員工的服務~酒店的我們力求為每位客官提供最為貼心細緻的服務。以善為本,以誠待客,棕泉酒店全體員工以專業的服務和發自內心的真摯關懷感染着入住的每一位賓客,體現出棕泉真正待客之道的獨特優勢。客官的好評是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇~
Gan Kar Wai
Guestroom (Double Bed)
Stayed in Oct 2025
Family
4 review
10/10
Outstanding
Posted on Nov 7, 2025
Friendly front desk and having shuttle car from rail train to hotel Will book next trip again
Guest User
Guestroom (Double Bed)
Stayed in Feb 2025
Family
12 review
7.5/10
Posted on Mar 18, 2025
The room is quite spacious, staffs are friendly. Far to walk to Gongbei Plaza.
Response from Property: [Free designated shuttle service] Dear guests, thank you for your recognition of our hotel rooms and services! Regarding the walking distance you mentioned, it actually only takes 15 minutes to get from the hotel to Gongbei Square. At the same time, in order to provide you with a more convenient travel experience, we have also specially prepared a free shuttle service. If necessary, please contact the front desk at any time to arrange it for you. Looking forward to your visit again and wish you a pleasant journey!
Goner
Superior Queen Room
Stayed in Jun 2025
Solo traveller
19 review
9.0/10
Great
Posted on Jul 28, 2025
Location is fine and also just opposite the massage parlour under the same owner. Breakfast is ok.
HHB
Guestroom (Double Bed)
Stayed in Feb 2025
Family
36 review
9.5/10
Amazing
Posted on Mar 8, 2025
Very close to night market. Food are everywhere. 7-11 is nearby
Response from Property: Dear guest, hello! Thank you for choosing our hotel and sharing your experience. Located in the heart of Zhuhai's bustling Gongbei Port, our hotel is just a 10-minute walk from the vibrant Xiawan Night Market, home to over a thousand local restaurants. Enjoy a wide variety of authentic local cuisine at any time to satisfy your daily needs. We hope you enjoyed your stay and look forward to seeing you again. We will wholeheartedly provide you with even better service! Enjoy your trip!
Guest User
Guestroom (Double Bed)
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Dec 27, 2024
The hotel service is great and very welcoming with the staff 阿鳳. Well considered on customers needs and organised car pickup service. Highly recommend.
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Travelling with friends
8 review
10/10
Outstanding
Posted on Jan 4, 2025
Had such a wonderful experience in Palm Spring Hotel. Ms Tse at the front desk was ever helpful and taking care and answering our queries all the time. Hotel provide free shuttle service from Gongbei port to their hotel. Just need to call them or made arrangement with frontdesk. There is a wellness spa massage centre right opposite the hotel which is great for relaxation.
Response from Property: Dear guest, thank you for choosing Palm Spring Hotel and sharing your stay experience! We are delighted to learn that you had a wonderful time here and were satisfied with Ms. Xie at the front desk and our service. Ms. Xie and the entire team are dedicated to providing attentive and thoughtful service to every guest, and your recognition is our greatest encouragement. We are also delighted that you enjoyed the hotel's free shuttle service and the facilities at the health spa and massage center across the street. We hope that these convenient and comfortable services will bring relaxation and enjoyment to every guest. Thank you again for your recommendation and support. We look forward to welcoming you back and continuing to provide you with a quality stay! We wish you a happy life and all the best!
M781223****
Superior 2-bed Room
Stayed in Oct 2024
Other
1 review
10/10
Outstanding
Posted on Nov 27, 2024
Friendly staff, free shuttles to different ports, free washing machine on our floor, good restaurants at the lobby. Recommend!。I will recommend friends to come over
6/9
Response from Property: Dear guest, hello! Thank you for choosing Zhuhai Palm Spring Hotel. Thank you for giving us such a good review. The hotel is the only standalone spa facility in Zhuhai, with Hong Kong style management and integrated dining, accommodation, and entertainment. The hotel provides designated pick-up and drop off services, please make a reservation in advance. The hotel guest room floor provides a 24-hour self-service laundry room with complete washing supplies for selection. Welcome back! Wishing you a happy life!
Twk168
Superior 2-bed Room
Stayed in Apr 2025
Business traveller
6 review
10/10
Outstanding
Posted on May 11, 2025
As expected , excellent service with Palm Springs front desk Ching , good value for money and lots of good food nearby
Response from Property: Dear guest, thank you for choosing Palm Springs Hotel and sharing such a thoughtful review! We are delighted to learn that you were satisfied with our front desk service and enjoyed the surrounding dining options. Your recognition is the driving force behind our team's continued commitment to quality service. We look forward to creating even more pleasant experiences for you on your next visit. We look forward to seeing you again! We wish you the best of luck!
Guest User
Family Room
Stayed in Mar 2025
Family
4 review
9.5/10
Amazing
Posted on Apr 22, 2025
The location is good. It is in the central area but it is not that easy to access on foot. The service is excellent. It is very clean, very nice, good atmosphere. The facilities are great as well. The breakfast is ok, but not excellent. There are not many fruit options. Overall, it is good for family. Recommended.
Response from Property: Dear guest, thank you for choosing to stay with your family and spend a wonderful time with us! We are delighted to learn that you were satisfied with our service, room cleanliness, and overall ambiance. As you mentioned, our hotel is centrally located in Zhuhai's bustling Gongbei Port area, a 15-minute walk from Gongbei Port and the Guangzhou-Zhuhai Intercity Railway Zhuhai Station. This prime location truly provides guests with exceptional convenience, allowing you to easily explore Zhuhai and Macau. For breakfast, the hotel offers a Chinese and Western buffet with over 30 options. If the buffet doesn't suit your taste, you can head to the Oriental Royal Feast Chinese Restaurant for authentic Hong Kong-style dim sum, adding a delightful touch to your trip. Your suggestions have been noted, and our culinary team will continue to update and enhance our menu, hoping to provide guests with a more enriching dining experience. We are also pleased that you appreciate our facilities and service quality. We look forward to welcoming you again! We wish you and your family a happy stay!
Karent1178
Tatami Family Room (Tea Space + Movie Viewing)
Stayed in Mar 2025
Family
2 review
9.5/10
Amazing
Posted on Apr 23, 2025
### Hotel Review This Easter, my family and I, a group of 7, stayed at this hotel for a relaxing 4-day, 3-night getaway, and overall, it was a fantastic experience! The hotel has a rich history, and while the facilities may not be five-star, their service absolutely meets five-star standards. Whether it was the front desk reception, the shuttle drivers, or the housekeepers, everyone was incredibly polite, making me feel right at home as soon as I walked in. During check-in, Ms. Tse (謝小姐)at the front desk was super efficient and proactively shared details about our package and nearby attractions, which I found very thoughtful. Whenever I had questions, such as about room amenities or restaurant hours, they patiently answered and always kept a smile on their faces, which really lifted my spirits. The hotel environment was also very comfortable, with clean and tidy lobbies and rooms. What impressed me the most was the friendly front desk staff, especially Ms.Tse (謝小姐. Every time I entered or exited the hotel, she greeted me with a warm smile and called me by my last name, asking if I needed anything. Their enthusiastic service truly made my trip unforgettable. Overall, I highly recommend this hotel, especially for those who appreciate excellent service. I look forward to returning next time to enjoy their warm hospitality again! **Note**: The package includes hotel accommodation, breakfast, private shuttle service, and spa treatments. There are also plenty of restaurants and massage places nearby, making it very convenient. Once again, thanks to Ms.Tse (謝小姐) for their excellent service!
Response from Property: Dear guest, thank you for choosing our hotel and spending the Easter holiday with your family! We are deeply honored to have provided you with a four-day, three-night stay. We understand you were impressed with Ms. Xie's service, and we have shared this compliment with her and the front desk team. Your appreciation for the staff's courteous attitude, efficient check-in process, and cleanliness truly embodies our customer-centric service philosophy. Thank you for your detailed package information and recommended nearby services. We will continue to refine our destination convenience guide. We are grateful for your understanding of the historic building and facilities. We have now upgraded some of our room types with smart room technology while maintaining the unique charm of this century-old building. We look forward to your next visit. The last name service you mentioned is standard at our "Golden Key Butlers." We are pleased to have made you feel right at home. Your satisfaction is our greatest motivation for improvement. We wish you a pleasant stay and look forward to seeing you again!
M259433****
Guestroom (Double Bed)
Stayed in Sep 2024
Solo traveller
1 review
10/10
Outstanding
Posted on Oct 21, 2024
第二段文案:This hotel offers a luxurious one-stop family hot spring massage service, complemented by exceptionally helpful staff who even provide complimentary transportation to the nearby train station. I wholeheartedly recommend it to all travelers seeking relaxation and convenience during their stay.
6/9
Response from Property: Dear guest, hello! Thank you for your stay and positive review. As you said, the hotel is located in the bustling center of Gongbei Port in Zhuhai, within walking distance to Gongbei Port and Guangzhou Zhuhai Metro Zhuhai Station. The hotel can also provide free shuttle service to Gongbei Port. We believe that Zongquan is the best choice for your travel, vacation, business and leisure. We also look forward to your visit again. Wishing you a happy life!
Guest User
Smart Queen Room
Stayed in Mar 2025
Solo traveller
5 review
10/10
Outstanding
Posted on Apr 18, 2025
Clean. big room. The bed being able to change position was amazing. Breakfast was ok. but when i asked for something. they were happy to help
Response from Property: [Smart Guest Control System + Space Floating Bed] Dear guests, hello! Thank you for your appreciation of our guest rooms and breakfast. We offer a Chinese and Western buffet breakfast with over 30 varieties to choose from. You are staying in a Smart King Room equipped with the Xiaodu Smart Guest Control System, voice-activated lighting, conversation mode, automatic curtains, and more. The room also features a unique Smart Space Floating Bed, a brand for Chinese astronaut research and training. The Meiya MPE smart bed is adjustable, with a maximum S-shaped angle, providing guests with a deep sleep experience. We believe that Palm Springs is the perfect choice for your vacation, business trip, or leisure trip. We look forward to welcoming you again. Wish you a happy life!