Gree Dong'ao Hotel (Zhuhai Nanshaju)

Check-in was very smooth, Xiao Hu was very enthusiastic and arranged things for us very well and considerately👍 The parent-child room is well-equipped, with a baby bathtub, bed guard, bathroom stool, and toilet seat all ready, great! The room also has a children's toy table, a small tent, and a rocking horse. Not to mention the children, the childlike innocence of adults has burst out👍The bed is very large, and it is no problem for two children to sleep on a single bed, which adds points to the parent-child friendly feeling!

The hotel room is great! It is on the first line of the sea, spacious and bright. The service attitude of the staff is very good. The hotel manager Xiao Liu will add WeChat in advance to inform the travel guide. Unfortunately, it rained on the day of check-in, and the weather was not good, which was a bit regrettable. In addition, the hotel pick-up was a bit chaotic, and I hope it will be improved.

As the oldest five-star resort hotel on Dong'ao Island, I visited the island during college. I remember that Nansha Bay was still a private beach and was not open to the public. I thought about staying there with my partner in the future. I went on vacation with my wife this holiday, and the idea of ​​​​when I was young was fulfilled. The hotel environment, supporting facilities, and service standards are very high. I personally think it is the best comprehensive level on the island, and the details are all attentive. For example, a smile from the heart, actively explain the hotel activities, notice that you are interested in marine thermal therapy and actively strive for gifts, take the initiative to contact the pier to buy things at night, and the driver takes the initiative to accompany the purchase, etc. The only drawback is that the noise of the pier broadcast affected my sleep one night, but it is commendable that the hotel service staff responded promptly and tried their best to provide solutions, such as asking for earplugs, tidying up and changing rooms, and changing quilts during the process. The needs can also be met attentively. If you miss the restaurant breakfast the next day, it can be arranged in time, and coffee snacks are prepared on the return trip. The management staff also pays enough attention and provides satisfactory follow-up solutions. They also communicate with the municipal government in time about the noise problem to ensure that other guests are not affected. In general, whether it is the normal service level or the handling of "customer complaints", whether it is the standard process or the details and personalized demand response, it can reflect the professionalism and care of the hotel service and management. I sincerely hope that every guest can have a good experience. In addition, as a consumer, you can also express and communicate as rationally and objectively as possible. Emotionality is not beneficial in most cases, and sincerity is also two-way. During the stay, I came into contact with the front desk, housekeeper, lobby manager, driver, Mr. Chen, etc., all of whom are worthy of praise. 👍 Tomorrow, I will share this little story with the team as a service case for cross-industry learning. 🤝

Very pleasant family trip during the Qingming Festival, two adults and two children, the youngest one is on his third birthday. We added the hotel housekeeper Xiao Liu's WeChat in advance to meet the child's wish to see the sea. We reserved one of the only two rooms with a sea view and a mountain view room. Haha, and also gave a big birthday cake. Food, accommodation and transportation are very convenient, no need to worry about parents. Living in Nanshazui, it takes more than ten minutes to walk along the seaside path to Nansha Bay Beach, or you can directly take the hotel shuttle bus, which is very convenient. Nanshazui and Nansha Bay are both Gree, and the swimming pool and children's entertainment facilities are common.

The room is large, the environment is good, the shuttle bus is convenient, and the hotel has many facilities and activities. It is a good place for vacation! The front desk receptionist Xiao Liang has a good service attitude, and gave me a free room upgrade. He also helped me to book a car and responded very promptly. Good comments!

It was my first time to Dong'ao Island. The scenery was beautiful, the hotel was very quiet, and the accommodation environment was very good. I am very grateful to the concierge Feng Junhui for providing us with thoughtful service and professional itinerary guide throughout the trip, which brought us a great experience on this trip!