Wonderful Hotel Stay with Minor Areas for Improvement
This was an absolutely wonderful hotel. I visited with my husband and our autistic thirteen-year-old, and it exceeded our expectations in every way. The rooms were spacious and exceptionally comfortable for a family of three. We had our own fridge, living area, kettle, and a fantastic balcony. The bathroom was thoughtfully designed with separate areas for the shower, toilet, and dressing space. The pool area was large enough to accommodate everyone, though it became less accessible during pool games, which could hinder those wanting a swim.
The entertainment team organized daytime activities, but these were largely self-serve. If only one or two older children showed up, the activities wouldn’t take place. However, the slides were a definite highlight for our son as well as younger children. There was a separate play area and a playground for them too. Although this was a five-star hotel, I felt it was comparable to our previous stay at Palencia Park last year. Some improvements were needed around the pool. The equipment looked worn out and weathered, which didn’t hinder the children's enjoyment but was noticeable. There were loose tiles at the bottom of the pool, which were a bit sharp—something I experienced firsthand. From the outside, the hotel presents itself beautifully but could benefit from investing a bit more in its basic facilities.
The food was absolutely superb. There was a wide variety available, and each night featured a different theme. The staff were very friendly and attentive, paying special attention to our son and greeting him warmly every morning with a high five. Indoor and outdoor seating options for dinner offered great flexibility, especially on warm nights when our wine glasses were frequently topped up, with thoughtful attention to detail. The on-site shop was well-stocked with everything from nappies to souvenirs, food, drinks, and swimwear. There were also convenient facilities like a laundry and gym.
There isn’t a nearby beach, but a thirty-minute walk will take you to one. However, a beautiful harbor was located just down the road, which was perfect for snorkeling—something my son thoroughly enjoyed. Just a short walk along the palm-lined path is a small beach area, ideal for paddling toddlers or those preferring a less beach-centric holiday. The Palm Walk itself is picturesque, and the locals were friendly and welcoming.
For taxi services, I recommend downloading the MallorcaB app, which functions similarly to Uber. You need to book rides in advance since taxis can no longer be flagged down. We used this app several times and found it reliable, with clear driver details and the ability to track the vehicle to our destination. A thirty-minute walk will take you to the town of Puerto Pienza, which is worth visiting. It offers numerous wine and cocktail bars, souvenir shops, and still retains the charm of old-town Spain. The locals were delightful and polite.
Overall, this was a beautiful holiday, greatly enhanced by the vibrant atmosphere of Palencia town. I would gladly return with my family—it provides excellent value for money and won’t leave you disappointed.