Exceptional Stay with Outstanding Service
We were fortunate to choose Hampton by Hilton, John Lennon Airport, for our stay the night before flying out on holiday and again on our return. The warm reception we received on Thursday, 16th April, around 5 pm, was professional, quick, and most importantly, incredibly friendly—we were checked in within five minutes! Parking on the fifth floor was simple and included in our package. The public areas, including the lift, were spotless, with a pleasant, fresh scent.
The bedroom was delightful—impeccably clean with crisp white linens and fluffy white towels. It also included a safe, iron, ironing board, hairdryer, and an extra pillow. Though we had an early flight and skipped breakfast, Jet2’s Twilight Check-in was excellent. We dropped off our luggage around 6 pm and breezed straight through security the next morning.
When we returned to stay on 24th April at 4 pm, we received another warm welcome, and our room maintained the same high standard, offering a lovely view of the airport and river. We had a minor issue tuning the TV, but within 2-3 minutes of calling reception, the delightful Molly arrived and patiently resolved it for us—truly going above and beyond.
Breakfast the next morning was surprisingly good, with everything freshly replenished. We thoroughly enjoyed it. Given the fantastic experience, we’re baffled by any negative reviews. This is one of the best airport hotels we've ever stayed at—so much so that we've already rebooked for June. A huge thank you to the team—you’re a credit to the hotel chain! ❤️