Chiltern Railways lost property: How to get your missing items back

Lauren Ryan

Mar 11, 2026

That heart-dropping feeling when you reach for your phone or other valuable belonging and realise you’ve left it behind – we’ve all been there, and it’s not pleasant. But if you’ve lost an item on a Chiltern Railways train or station, all hope is not lost: there is a strong chance you will be reunited with your item. We’ve gathered all the details for reporting and collecting lost property from Chiltern Railways below.

Photo by ArtVandelay13

How do I get my lost item back from Chiltern Railways?

If you leave a belonging behind on a Chiltern Railways train, you should fill out their lost property form as soon as possible, available both online and at their stations. Property lost at Oxford station should be reported to GWR.

When filling out the Chiltern Railways lost property form, you will be asked to provide your personal details and information about the item you lost, such as details about the train you lost it on, when you lost it and the type, colour and brand of the lost item.

You should include as much information as possible in the form, especially distinguishing features of the lost item, as that will help Chiltern railways reunite you and your belonging. You can also upload an image of the item, if you have one.

If your item is found, Chiltern Railways will contact you by email. It may take up to three weeks for items to be processed, so don’t lose hope – they may still be working to reunite you with your item. However, if you haven’t heard anything after that point, you should consider your item not found.

Chiltern Railways charges a handling fee for processing your lost items. Laptops and tablets incur a charge of £20, mobile phones cost £10 and a charge of £3 will apply for all other items.

Where can I pick up my lost item from Chiltern Railways?

All items lost on Chiltern Railways trains and stations are sent to the operator's lost property office at London Marylebone station. The office is open from Monday to Friday, 12:00 to 20:00.

You will need the reference number provided to you by email in order to collect your item.

Chiltern Railways lost property contact number

You can report lost property by calling Chiltern Railways at 03456005165.

You should mention where your train was travelling to and from, the date and time of departure, distinguishing details of the lost item (brand, colour etc.) and where exactly you think you left it behind. And don’t forget to share your email address.

Other Chiltern Railways lost property information

Chiltern Railways receives over 800 items of lost property from their trains and stations each week.
If items are not collected within three months, they are either donated or disposed of.
Lost bank cards are destroyed within 24 hours of receipt to protect customers’ information. If a customer contacts Chiltern Railways and cannot collect the card within one hour, the card will be destroyed.
If you have lost your Season ticket on one of Chiltern Railways trains, you should contact the staff at the ticket office, where they will be able to process a duplicate ticket once you share your photo card ID number.