Does EZU have a free cancellation policy for car rentals?

Yes, EZU offers a free cancellation policy. You can review the specific cancellation policy when booking.

What is the most popular car model in EZU?

EZU's most popular car type is Toyota RAV4.

What are the popular pick-up locations for EZU?

EZU is most popular in Christchurch, and you can choose to pick up at Christchurch International Airport.

How far in advance should I book a car rental from EZU to get the best deal?

Book your car rental with Trip.com at least 4 weeks in advance to save more and benefit from our free cancellation policy. For peak season trips or popular destinations, secure those great deals even earlier!

What does EZU's rental car insurance typically cover?

Trip.com's car rental insurance typically includes the following types. We recommend selecting coverage based on your driving experience, itinerary risks, and existing insurance: Loss Damage Waiver (LDW)/Collision Damage Waiver (CDW): Covers loss or damage to the rental vehicle, including theft, but usually excludes specific parts like glass, tires, or the undercarriage. Super Collision Damage Waiver (SCDW)/Super Loss Damage Waiver (SLDW): Provides the same coverage as CDW/LDW, but with a lower or zero excess. Third-Party Liability (TPL): Covers damage to third-party vehicles/property or personal injury caused while driving. Personal Accident Insurance/Personal Effects Coverage (PAI/PAE/PEC): Covers personal injury to occupants or loss of personal belongings inside the vehicle due to an accident, including compensation for death, medical expenses, etc.

Does EZU offer monthly car rental?

Search on Trip.com by entering your dates and pick-up location. If EZU has vehicles available, you can rent one for a month. Due to the long rental period, we recommend booking in advance.

What is EZU's cancellation policy?

EZU's cancellation policy varies depending on the cancellation type you select on Trip.com. To find rentals with a free cancellation policy, simply apply the "Free cancellation" filter on the Trip.com search results page.

Best Deals on EZU Car Rentals

Popular EZU car types

Toyota RAV4

or Similar Intermediate SUV

Automatic

Free cancellation

Unlimited mileage

Free shuttle to counter

Suzuki Swift

or Similar Small car

Automatic

Free cancellation

Unlimited mileage

Free shuttle to counter

Toyota Estima

or Similar Mid-size van

Automatic

Free cancellation

Unlimited mileage

Free shuttle to counter

Toyota Alphard Gen 1

or Similar Mid-size van

Automatic

Free cancellation

Unlimited mileage

Free shuttle to counter

Toyota Highlander

or Similar Full-size SUV

Automatic

Free cancellation

Unlimited mileage

Free shuttle to counter

Toyota Previa

or Similar Mid-size van

Automatic

Free cancellation

Unlimited mileage

Free shuttle to counter

EZU user ratings

Car rentals in EZU have an overall rating of 9.2/10 based on 1075 review from verified Trip.com users.

9.2/10Outstanding

1,075 reviews

Car hardware8.8

Cleanliness of car9.2

Ease of pick-up & drop-off9.1

Service quality9.1

AI review summary

Staff service: Staff often give practical right-hand-drive guidance before departure, including roundabout priority, speed-limit changes, and winter snow-chain checks or fitting help. Chinese-language assistance is also available in some rentals.(Based on 62% review)
Pick-up and return: Pick-up and return are usually quick and straightforward, with clear walk-around checks, photo records, and online paperwork in some bookings. Families also mentioned help with child seats, luggage, and airport transfers.(Based on 58% review)
Vehicle: Many renters found the cars clean, comfortable, and stable for long South Island drives, with easy handling, good luggage space, and in some cases low fuel use.(Based on 55% review)
Value and charges: Prices are widely seen as good value, with clear fee explanations, reasonable basic insurance, and no pressure to buy extra cover or add-ons in many rentals.(Based on 57% review)
Customer Suggestions: Several renters said the assigned car felt older than expected, and some also received a different model from the one booked. It is worth confirming the actual vehicle and checking it carefully before you leave.(Based on 1% review)

Anonymous user

Accompanying parents

9.6

/10

Outstanding

Car hardware10Cleanliness of car10Ease of pick-up & drop-off8Service quality10

We reserved a Honda Accord, but we got a brand new MG SUV instead. Brand new car with 22km on the odometer. Great service, new car, off site location.

EZUHonda Accord or similarPosted 30 Oct 2026

Guest user

Friends

/10

Perfect

Car hardware10Cleanliness of car10Ease of pick-up & drop-off10Service quality10

The experience was excellent. The entire car rental process was very convenient. The car was in exactly the same condition as described and looked brand new. The interior was clean and tidy.

Translation provided by AI

EZUToyota Vitz or similarPosted 30 Oct 2026

Guest user

Friends

/10

Perfect

Car hardware10Cleanliness of car10Ease of pick-up & drop-off10Service quality10

The vehicle performs well, the store service is excellent, highly recommended.

Translation provided by AI

EZUNissan March or similarPosted 30 Oct 2026

Guest user

Friends

/10

Perfect

Car hardware10Cleanliness of car10Ease of pick-up & drop-off10Service quality10

Picked up the car in Christchurch and headed to the South Island ✅ The EZU staff were very patient and explained the precautions for right-hand drive vehicles very clearly. The car was in stable condition and the process was smooth, making me feel confident driving to Tekapo and Kaikoura. 🏔️

Translation provided by AI

EZUNissan Tiida or similarPosted 30 Oct 2026

Anonymous user

Family

/10

Excellent

Car hardware8Cleanliness of car8Ease of pick-up & drop-off10Service quality10

Very fast and good service

EZUMitsubishi Outlander or similarPosted 28 Oct 2026

Guest user

Friends

/10

Perfect

Car hardware10Cleanliness of car10Ease of pick-up & drop-off10Service quality10

The car is in good condition, clean and tidy, and easy to drive without any problems.

Translation provided by AI

EZUNissan March or similarPosted 27 Oct 2026

Guest user

Couple

/10

Perfect

Car hardware10Cleanliness of car10Ease of pick-up & drop-off10Service quality10

Picking up the car was convenient. The staff patiently taught me how to drive on the right and even helped me check the snow chains in winter. The car was in stable condition, communication was smooth, and I felt at ease driving to the South Island from here.

Translation provided by AI

EZUNissan Tiida or similarPosted 26 Oct 2026

Guest user

Solo

/10

Perfect

Car hardware10Cleanliness of car10Ease of pick-up & drop-off10Service quality10

Christchurch, home to EZU's headquarters, boasts a mature and standardized service process. Staff possess extensive experience in right-hand drive instruction, providing detailed explanations of local traffic rules and winter driving precautions. Thorough vehicle inspections and transparent pick-up and drop-off standards ensure reliable support for long-distance self-drive trips in the South Island.

Translation provided by AI

EZUNissan March or similarPosted 26 Oct 2026

Guest user

Friends

/10

Perfect

Car hardware10Cleanliness of car10Ease of pick-up & drop-off10Service quality10

The car was in excellent condition and the interior was clean. Picking up and returning it was convenient and straightforward. The service was attentive. Highly recommended!

Translation provided by AI

EZUNissan March or similarPosted 26 Oct 2026

Why book with Trip.com?

Special offers
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If the flight, train, or bus you booked with a rental car on Trip.com is delayed or cancelled, you can contact us for free assistance to either keep or cancel your rental car
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EZU car rental FAQs

Does EZU have a free cancellation policy for car rentals?
Yes, EZU offers a free cancellation policy. You can review the specific cancellation policy when booking.
What is the most popular car model in EZU?
EZU's most popular car type is Toyota RAV4.
What are the popular pick-up locations for EZU?
EZU is most popular in Christchurch, and you can choose to pick up at Christchurch International Airport.
How far in advance should I book a car rental from EZU to get the best deal?
Book your car rental with Trip.com at least 4 weeks in advance to save more and benefit from our free cancellation policy. For peak season trips or popular destinations, secure those great deals even earlier!
What does EZU's rental car insurance typically cover?
Trip.com's car rental insurance typically includes the following types. We recommend selecting coverage based on your driving experience, itinerary risks, and existing insurance: Loss Damage Waiver (LDW)/Collision Damage Waiver (CDW): Covers loss or damage to the rental vehicle, including theft, but usually excludes specific parts like glass, tires, or the undercarriage. Super Collision Damage Waiver (SCDW)/Super Loss Damage Waiver (SLDW): Provides the same coverage as CDW/LDW, but with a lower or zero excess. Third-Party Liability (TPL): Covers damage to third-party vehicles/property or personal injury caused while driving. Personal Accident Insurance/Personal Effects Coverage (PAI/PAE/PEC): Covers personal injury to occupants or loss of personal belongings inside the vehicle due to an accident, including compensation for death, medical expenses, etc.
Does EZU offer monthly car rental?
Search on Trip.com by entering your dates and pick-up location. If EZU has vehicles available, you can rent one for a month. Due to the long rental period, we recommend booking in advance.
What is EZU's cancellation policy?
EZU's cancellation policy varies depending on the cancellation type you select on Trip.com. To find rentals with a free cancellation policy, simply apply the "Free cancellation" filter on the Trip.com search results page.

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Popular EZU car types

Toyota RAV4

Suzuki Swift

Toyota Estima

Toyota Alphard Gen 1

Toyota Highlander

Toyota Previa

EZU user ratings

Why book with Trip.com?

EZU car rental FAQs

Does EZU have a free cancellation policy for car rentals?

What is the most popular car model in EZU?

What are the popular pick-up locations for EZU?

How far in advance should I book a car rental from EZU to get the best deal?

What does EZU's rental car insurance typically cover?

Does EZU offer monthly car rental?

What is EZU's cancellation policy?

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